Abstract: A system and method for bulk data collection for multiple network elements is provided. The method includes initiating a session between a data collection server and a network server, maintaining a correlation between a plurality of queries and a corresponding plurality of network elements, and concurrently sending the plurality of queries over the initiated session to collect data from the network server.

Abstract: A system and method for managing network traffic is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a data switch having a controller element to transmit telemetry data representative of bandwidth usage by one or more users of the data switch. At least one higher bandwidth user can have an increased polling frequency based at least in part on a differential in upstream and downstream data transfer rates for the one or more users. Additional embodiments are disclosed.

Abstract: In a particular embodiment, a display includes a first interface and a second interface. The first interface is organized by data communications network technology area and the second interface is grouped by operational function. Each operational function includes a summary view and a detailed functional view.

Abstract: Methods, apparatus and articles of manufacture to characterize customer-premises networks are disclosed.

Abstract: Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic.

Abstract: A method includes receiving a trigger event at a customer premise equipment management system from a service provider system. The trigger event includes a request for retrieval of customer premise equipment data from at least one customer premise equipment device. The method includes issuing, from the customer premise equipment management system, a customer premise equipment data request to the at least one customer premise equipment device in response to receiving the trigger event. Each customer premise equipment data request includes a customer premise equipment access certificate to gain access to particular customer premise equipment data. The method also includes receiving, at the customer premise equipment management system, the requested customer premise equipment data.

Abstract: Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic.

Abstract: Methods, systems, and computer readable medium storing a computer executable program for retrieving customer premise equipment (CPE) data are disclosed. A first communication channel is established with a first CPE device via a first node element. The first node element is operable to route data to and from the first CPE device in an Internet network. A request for CPE data is issued to the first CPE device via the first communication channel. The requested CPE data is received from the first CPE device via the first communication channel.

Abstract: Disclosed is a method and system for evaluating and troubleshooting a DSL system in a plurality of DSL systems having a common static characteristic. The plurality of DSL systems are ranked based on a ranking characteristic different than the common static characteristic.

Abstract: Digital subscriber line (DSL) diagnostic tools and methods to use the same are disclosed. An example DSL diagnostic tool comprises a data collector to automatically collect real-time performance data associated with a subscriber, a database interface module to automatically collect historical data associated with the subscriber and to collect performance data associated with a neighbor subscriber line, a data analyzer to automatically analyze the real-time and historical performance data associated with the subscriber and the performance data associated with the neighbor subscriber line to identify a potential problem with an analyzed subscriber line associated with the subscriber, and a trouble ticket system interface module to automatically submit a repair ticket when the data analyzer does not identify a potential problem.

Abstract: A system for collecting data from a communications network includes customer premises equipment (“CPE”) for monitoring and storing response data. A CPE data collection module uses a Web-based service to collect information from the CPE and process the information to determine line quality and any errors that may exist on either the WAN side or the LAN side of the communications network, and further determine the root cause based on built-in business rules for trouble shooting customer service. The CPE conducts per-tone diagnostics on the WAN side of the communications network and obtains WAN side data. The CPE obtains response data from devices on the LAN side. Both WAN side data and LAN data may be transmitted substantially in real-time or stored and transmitted periodically to the CPE data collection module upon requests originated from the CPE data collection module.

Abstract: Methods, systems, and computer-readable media for collecting data from CPE devices located on a remote LAN are provided. Communication is established over a WAN with a gateway attached to the LAN. The gateway is then used to enumerate the CPE devices on the LAN. A firewall pinhole is created in the gateway for each CPE device on the LAN, and communication is established through the pinholes to the CPE devices to collect the desired data.

Abstract: Methods, apparatus and articles of manufacture to characterize customer-premises networks are disclosed.

Abstract: A system and method for managing network traffic is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a data switch having a controller element to transmit telemetry data representative of bandwidth usage by one or more users of the data switch. At least one higher bandwidth user can have an increased polling frequency based at least in part on a differential in upstream and downstream data transfer rates for the one or more users. Additional embodiments are disclosed.

Abstract: A system and method for managing network traffic is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a data switch having a controller element to transmit telemetry data representative of bandwidth usage by one or more users of the data switch. Traffic for the data switch can be managed based at least in part on the bandwidth usage by higher bandwidth users of the data switch. Additional embodiments are disclosed.

Abstract: In a particular embodiment, a display includes a first interface and a second interface. The first interface is organized by data communications network technology area and the second interface is grouped by operational function. Each operational function includes a summary view and a detailed functional view.

Abstract: A system and method are described for selecting a service state using a configurable abstraction layer. A comparison is made between network parameters of a Network Performance Layer and network services of a Service Layer. Once network parameters are within a threshold for providing a given service, a state change can be made in the configuration parameters to suit the provided service.

Abstract: A method of providing performance data is disclosed that includes receiving a performance data request at a set-top box device from customer premises equipment. The performance data request identifies a first performance data measurement and the first performance data measurement is related to a performance aspect of the set-top box device. The method also includes identifying a first portion of a data structure that includes the first performance data measurement. The data structure further includes a second portion designated for a second performance data measurement. The data structure is stored at a data storage device associated with the set-top box device. Further, the method includes retrieving the first performance data measurement from the data storage device based on the first portion of the data structure and sending data associated with the first performance data measurement from the set-top box device to the customer premises equipment.

Abstract: The present invention relates generally to a user interface design for telecommunication systems. In a particular embodiment, the user interface includes a first level interface organized by data communications network technology area and a second level interface grouped by operational function. The first level interface identifies a plurality of different data communications network technologies. Each of a plurality of operational functions identified by the second level interface includes a summary view and a detailed functional view. Each summary view is organized as a drill down view based on a set of view detail levels.

Abstract: Access to network elements of a telecommunications network is integrated through a common access point by an integrated access application which receives a request for communication with a network element. An element management system (EMS) group, including at least one EMS server, associated with the network element is identified. The at least one EMS server is queried to identify an active EMS server and to determine whether the active EMS server has an available connection sufficient to support the request. When the active EMS server has the available connection, the request is sent over the available connection. When the active EMS server does not have the available connection, the request may be buffered and, after a predetermined time, it is again determined whether the active EMS server has the available connection. When the request is sent, it may be multiplexed with other requests over the same available connection.