Abstract: The subject matter disclosed herein provides methods for downloading chargeback records. For example, the method may include selecting a merchant from a first web portal associated with a first financial institution and providing first authentication information associated with the merchant and the first financial institution into the first web portal. The method may then include accessing, via the first web portal, first chargeback records for the merchant. Additionally, the method can include selecting the merchant from a second web portal associated with a second financial institution and providing second authentication information associated with the merchant and with the second financial institution into the second web portal. The second authentication information can be different than the first authentication information. Then, the method can include accessing second chargeback records for the merchant.

Abstract: The subject matter disclosed herein provides methods for downloading chargeback records. For example, the method may include selecting a merchant from a first web portal associated with a first financial institution and providing first authentication information associated with the merchant and the first financial institution into the first web portal. The method may then include accessing, via the first web portal, first chargeback records for the merchant. Additionally, the method can include selecting the merchant from a second web portal associated with a second financial institution and providing second authentication information associated with the merchant and with the second financial institution into the second web portal. The second authentication information can be different than the first authentication information. Then, the method can include accessing second chargeback records for the merchant.

Abstract: The subject matter disclosed herein provides methods for executing a script to retrieve chargeback records. The method may execute a script for retrieving one or more chargeback records for one or more merchants from one or more web portals of one or more financial institutions. The one or more chargeback records may represent a return of funds to one or more purchasers by the one or more financial institutions. The script may have commands. These commands may navigate a web browser to a web portal associated with at least one financial institution. These commands may also provide authentication information for the at least one merchant into the web portal, access the one or more chargeback records for the at least one merchant, and download the one or more chargeback records. Related apparatus, systems, techniques, and articles are also described.

Abstract: The subject matter disclosed herein provides methods for executing a script to retrieve chargeback records. The method may execute a script for retrieving one or more chargeback records for one or more merchants from one or more web portals of one or more financial institutions. The one or more chargeback records may represent a return of funds to one or more purchasers by the one or more financial institutions. The script may have commands. These commands may navigate a web browser to a web portal associated with at least one financial institution. These commands may also provide authentication information for the at least one merchant into the web portal, access the one or more chargeback records for the at least one merchant, and download the one or more chargeback records. Related apparatus, systems, techniques, and articles are also described.

Abstract: The subject matter disclosed herein provides methods for processing a dispute alert. The method may include receiving a dispute alert that includes a first plurality of transaction descriptors associated with a disputed transaction; executing a first web service request to retrieve a first recorded transaction from a customer relationship management system, wherein the first recorded transaction is associated with a second plurality of transaction descriptors; determining whether the disputed transaction matches the first recorded transaction at least by generating a weighted sum of at least one transaction descriptor from the first plurality of transaction descriptors that matches a transaction descriptor from the second plurality of transaction descriptors; and when the disputed transaction is determined to match the first recorded transaction, executing a second web service request to cause the customer relationship management system to issue a refund for the disputed transaction.