Abstract: A wireless access point profile is retrieved from a basic input output system (BIOS) non-volatile random-access memory (NVRAM). The wireless access point profile is provided to a wireless local area network controller.

Abstract: Systems and methods smart diagnosis using hosted resources with intelligent altering of boot order. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a first diagnostic module; identify a software or hardware malfunction as a result of the execution of the first diagnostic module; communicate the malfunction to a backend server; receive, from the backend server, an indication of a second diagnostic module to be subsequently executed by the IHS; and execute the second diagnostic module.

Abstract: A remediation server receives a service request from a data processing device, the service request to diagnose a failure to load an operating system at the data processing device. A data storage device local to data processing device is identified, the data storage device storing the operating system. A diagnostic process is provided at the remediation server, the diagnostic process to mount the data storage device. A diagnostic service is performed based on information stored at the data storage device.

Abstract: A method of tunneling management traffic includes receiving at a managed system a control feature from a proxy-managed system that is connected to the managed system, determining that the proxy-managed system is not visible to a management system, providing the control feature to the management system in response to determining that the proxy-managed system is not visible, receiving a modification to the control feature from the management system, and providing, from the managed system, the modification to the control feature to the proxy-managed system in response to receiving the modification to the control feature from the management system.

Abstract: A system, method, and computer-readable medium for performing a secure userless device software deployment operation. The secure userless device software deployment operation enables a client information handing system and a server information handling system to independently and deterministically construct a host reference (such as a host universal resource locator (URL)). In certain embodiments, the host reference is used for the SaaS connection based on a fixed portion plus a unique portion created using a client's public key as an identifier. In certain embodiments, the secure userless device software deployment operation leverages a management system to broker a SaaS service deployment. In certain embodiments, the secure userless device software deployment operation securely attaches a managed userless device to a tenant based SaaS offering by leveraging a connection plug-in and temporary/ephemeral URL architecture with a one-time use construct.

Abstract: An information handling system includes a network interface, a radio frequency interface, and a processor. The processor is configured to receive a call initiation signal from a remote system through the network interface, establish a connection with a portable communication device through the radio frequency interface, and accept a call from the remote system. Additionally, the processor is further configured to route audio signals related to the call between the portable communication device and the remote system.

Abstract: Embodiments of methods for asynchronous image repository functionality are presented. In an embodiment, a method includes storing user data in a data storage device that is local to a user interface device, storing a copy of the user data to a storage location that is remote from the user interface device, performing a service for a user of the user interface device using the copy of the user data stored to the storage location, and communicating information associated with the service back to the user interface device. Additionally, the data image may be directly scanned for malicious software. In a further embodiment, the method may include providing a software inventory associated with the user data, such as software, stored in the image.

Abstract: A method may also include receiving from each of one or more of potential peer information handling systems a connection request comprising a peer minimum acceptable security level for the peer information handling system. The method may additionally include comparing the peer minimum acceptable security level to a security level of the information handling system. The method may further include completing a peer-to-peer connection between the information handling system and the peer information handling system if the minimum acceptable security level is not higher than that of the security level of the information handling system.

Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.

Abstract: A device manager establishes a mobile device and a gateway as managed devices. The device manager generates management metadata and a split cryptographic key. The management metadata may include information identifying the mobile device. The metadata may include a gateway key part and a mobile key part which, in combination, are sufficient to decrypt information encrypted with the management split key. The device manager may encrypt the management metadata using the management split key. The device manager may send the gateway key part and the encrypted management metadata to the gateway and the mobile key part to the mobile device. Subsequent delivery of the mobile key part to the gateway, by the mobile device, enables the gateway to decrypt the encrypted management metadata and recognize the mobile device as a management device delegate sanctioned by the device manager to perform delegated management of the gateway.

Abstract: Embodiments of systems and methods for managing a multi-mode hybrid storage device are described. In an embodiment, a method includes identifying an operational state of a system having a hybrid data storage device and an interfacing processor configured to interface with the hybrid data storage device. A method may also include interacting with the hybrid data storage device according to one of a plurality of interaction modes in response to the operational state of the system.

Abstract: Embodiments of systems and methods for systems and methods for maintaining technical support continuity across system restarts and multiple operating systems are described herein. In an embodiment, a method may include receiving a request to initiate a user support session. Additionally, the method may include receiving a unique identifier associated with a device to be contacted during the user support session. The method may also include establishing a user support session in association with the unique identifier. The unique identifier may be a hardware identification tag, a system-specific service tag, or the like.

Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

Abstract: The present embodiments describe systems and methods for a dynamically updated user data cache for persistent productivity. In an embodiment, the system includes caching mechanism optimized to support user productivity in the case of a primary storage failure. For example, an embodiment of a method includes establishing a cache for caching user data in a persistent data storage device that is accessible by a first operating system and a second operating system. The method may also include identifying a set of user data to be stored in the cache. Additionally, the method may include storing the set of user data into the cache. The method may also include accessing the set of user data stored in the cache with the second operating system in response to the first operating system being in a degraded condition.

Abstract: Systems and methods for Internet recovery and service. In some embodiments, an Information Handling System (IHS) may comprise a processor and a Basic I/O System (BIOS) coupled to the processor, the BIOS having program instructions stored thereon that, upon execution by the processor, cause the IHS to: transmit a request to a backend server for a service Operating System (OS), where the request includes an identification (ID) of the IHS that enables the backend server to select two or more of a plurality of service OS components; receive the selected service OS components over a network; assemble the selected service OS components into the service OS; and boot the service OS.

Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

Abstract: A failure to load a primary operating system at a data processing device is identified. A partition in a volatile random access memory is allocated to store a second operating system. The second OS is stored at the partition. Information identifying the partition is stored at a first location accessible to a basic input output system executing at the data processing device.

Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.

Abstract: A method of context replication including receiving a first context item at a first system in a network, determining that the first system is a context management master system, establishing a first peer-to-peer session with a second system in the network in response to determining that the first system is the context management master system, and providing, from the first system, the first context item to the second system.

Abstract: Systems and methods for exporting failure and diagnostic data and securing privileges in a service Operating System (OS). In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a malfunction; store malfunction data in a predefined location; detect the coupling of an external device to the IHS; and export the malfunction data from the predefined location to the external device.