Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

Abstract: The present embodiments describe systems and methods for a dynamically updated user data cache for persistent productivity. In an embodiment, the system includes caching mechanism optimized to support user productivity in the case of a primary storage failure. For example, an embodiment of a method includes establishing a cache for caching user data in a persistent data storage device that is accessible by a first operating system and a second operating system. The method may also include identifying a set of user data to be stored in the cache. Additionally, the method may include storing the set of user data into the cache. The method may also include accessing the set of user data stored in the cache with the second operating system in response to the first operating system being in a degraded condition.

Abstract: Systems and methods for Internet recovery and service. In some embodiments, an Information Handling System (IHS) may comprise a processor and a Basic I/O System (BIOS) coupled to the processor, the BIOS having program instructions stored thereon that, upon execution by the processor, cause the IHS to: transmit a request to a backend server for a service Operating System (OS), where the request includes an identification (ID) of the IHS that enables the backend server to select two or more of a plurality of service OS components; receive the selected service OS components over a network; assemble the selected service OS components into the service OS; and boot the service OS.

Abstract: Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.

Abstract: A failure to load a primary operating system at a data processing device is identified. A partition in a volatile random access memory is allocated to store a second operating system. The second OS is stored at the partition. Information identifying the partition is stored at a first location accessible to a basic input output system executing at the data processing device.

Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.

Abstract: A method of context replication including receiving a first context item at a first system in a network, determining that the first system is a context management master system, establishing a first peer-to-peer session with a second system in the network in response to determining that the first system is the context management master system, and providing, from the first system, the first context item to the second system.

Abstract: Systems and methods for exporting failure and diagnostic data and securing privileges in a service Operating System (OS). In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a malfunction; store malfunction data in a predefined location; detect the coupling of an external device to the IHS; and export the malfunction data from the predefined location to the external device.

Abstract: Systems and methods smart diagnosis using hosted resources with intelligent altering of boot order. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a first diagnostic module; identify a software or hardware malfunction as a result of the execution of the first diagnostic module; communicate the malfunction to a backend server; receive, from the backend server, an indication of a second diagnostic module to be subsequently executed by the IHS; and execute the second diagnostic module.

Abstract: Systems and methods for providing automatic system stop and boot-to-service OS for forensic analysis. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: detect an Indicator of Compromise (IoC); send, to a server, a message including the IoC; receive, from the server, a recovery instruction; and boot into a service OS identified in the recovery instruction, wherein the service OS is distinct from a main OS included in the IHS.

Abstract: Systems and methods for providing service and to computing devices. In some embodiments, an Information Handling System (IHS) includes a Basic I/O System (BIOS) and a memory coupled to the BIOS, the memory including program instructions stored thereon that, upon execution by the IHS, cause the IHS to: determine that the IHS is operating in a degraded state; and initiate one or more support, diagnostics, or remediation operations in response to the determination.

Abstract: A wireless access point profile is retrieved from a basic input output system (BIOS) non-volatile random-access memory (NVRAM). The wireless access point profile is provided to a wireless local area network controller.

Abstract: A remediation server receives a service request from a data processing device, the service request to diagnose a failure to load an operating system at the data processing device. A data storage device local to data processing device is identified, the data storage device storing the operating system. A diagnostic process is provided at the remediation server, the diagnostic process to mount the data storage device. A diagnostic service is performed based on information stored at the data storage device.

Abstract: Methods and systems for restoring data in a degraded computer system are presented. In an embodiment, a method includes storing user data to a hard disk drive that is local to a user interface device. The method may also include storing a sub-set of the user data to a internal data storage device that is local to the user interface device. Additionally, the method may include copying the sub-set of the user data from the internal data storage device to a remote data storage device in response to a degradation of system performance of the user interface device. In an embodiment, the data may be retrieved from the internal data storage by an external system, even when the user interface device is in a degraded or unresponsive state.

Abstract: Systems and methods for monitoring a primary Operating System (OS) and/or migrating data using an OS hypervisor. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: provide an Operating System (OS) hypervisor configured to enable operation of a primary OS environment and a service OS environment concurrently, wherein the primary and service OS environments are distinct from each other; and allow the service OS, via the OS hypervisor, to monitor a state of the primary OS while forbidding the primary OS from monitoring a state of the service OS.

Abstract: A method of context replication including receiving a first context item at a first system in a network, determining that the first system is a context management master system, establishing a first peer-to-peer session with a second system in the network in response to determining that the first system is the context management master system, and providing, from the first system, the first context item to the second system.

Abstract: A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

Abstract: A method of context replication including receiving a first context item at a first system in a network, determining that the first system is a context management master system, establishing a first peer-to-peer session with a second system in the network in response to determining that the first system is the context management master system, and providing, from the first system, the first context item to the second system.

Abstract: A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

Abstract: Methods and systems for restoring data in a degraded computer system are presented. In an embodiment, a method includes storing user data to a hard disk drive that is local to a user interface device. The method may also include storing a sub-set of the user data to a internal data storage device that is local to the user interface device. Additionally, the method may include copying the sub-set of the user data from the internal data storage device to a remote data storage device in response to a degradation of system performance of the user interface device. In an embodiment, the data may be retrieved from the internal data storage by an external system, even when the user interface device is in a degraded or unresponsive state.