Abstract: A method and system for dimension estimation based on duplication identification is disclosed. In some embodiments, the method includes receiving a set of images of an object. The method includes detecting, from each image in the set of images, a respective image segmentation representing a damage of the object. The method then includes determining a respective dimension for the damage represented by each of the image segmentations. The method further includes determining whether two or more of the image segmentations represent a same damage of the object. Responsive to two or more of the image segmentations representing a same damage of the object, the method includes combining the respective dimensions determined for the damage represented by the two or more image segmentations to obtain a final dimension for the same damage.

Abstract: A method for dimension estimation based on duplication identification. In some embodiments, the method includes receiving a set of images of an object. The method then includes detecting, using a first machine learning system trained to perform image segmentation, a first image segmentation representing a damage of the object on a first image and a second image segmentation representing a damage of the object on a second image. The method further includes determining, using a second machine learning system trained to perform dimension estimation, a first dimension for the damage represented by the first image segmentation and a second dimension for the damage represented by the second image segmentation. The method includes determining whether the first and second image segmentations represent a same damage. If these image segmentations represent the same damage, the method intelligently combines the first and second dimensions to obtain a final dimension for the damage.

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.

Abstract: A method and system for handling unlabeled interaction data with contextual understanding are disclosed. In some embodiments, the method includes receiving the interaction data describing agent-consumer interactions associated with a contact center. The method includes analyzing the interaction data to identify a plurality of features. The method includes automatically performing taxonomy driven classification on the plurality of features to generate a first set of labels associated with the interaction data. The method includes training a deep learning model using the first set of labels and the interaction data to determine a second set of labels. The method then includes intelligently combining the first and second sets of labels to obtain a combined set of labels associated with the interaction data.

Abstract: Techniques for server-based UI rendering are described. In an example, a system receives, from a device, a request associated with rendering a UI that includes multiple UI components. The system receives, from a first source associated with a first UI component, availability information indicating that the first UI component is available for use by other UI components. Based at least in part on the availability information, the system determines that the first UI component is available for use by a second UI component. The system receives, from a second source associated with the second UI component, event information indicating content presentable in the first UI component and an event trigger at the second UI component to present the content. Further, the system sends, to the device, a set of instructions associated with the rendering of the UI. The set of instructions includes the event information.

Abstract: Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: A method for dimension estimation based on duplication identification. In some embodiments, the method includes receiving a set of images of an object. The method then includes detecting, using a first machine learning system trained to perform image segmentation, a first image segmentation representing a damage of the object on a first image and a second image segmentation representing a damage of the object on a second image. The method further includes determining, using a second machine learning system trained to perform dimension estimation, a first dimension for the damage represented by the first image segmentation and a second dimension for the damage represented by the second image segmentation. The method includes determining whether the first and second image segmentations represent a same damage. If these image segmentations represent the same damage, the method intelligently combines the first and second dimensions to obtain a final dimension for the damage.

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.

Abstract: A method and system are provided for assessing damage to a structure. According to one embodiment, the method includes using a classifier that is trained to associate respective portions of in an image of a structure with respective external parts of the structure to detect several of external parts of a structure in a first image of the structure. The method also includes using a first machine learning system, trained to perform segmentation of an image, to identify one or more image segments in a second image, where each image segment represents damage of a particular type and, using a second machine learning system, trained to associate image segments with external parts identified in an image, to associate a first image segment with a first external part, indicating damage to the first external part.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.

Abstract: A method and system are provided for assessing damage to a structure. According to one embodiment, the method includes detecting one or more external parts of the structure from a video of the structure using a first machine learning (ML) module trained to identify in one or more frames of a video of a structure an external part of the structure. The method also includes using a second ML module, trained to detect and classify damaged regions of a structure from one or more frames of the video: (i) identifying one or more damaged regions of the structure, and (ii) classifying the one or more damaged regions based on damage types. The method further includes associating the one or more damaged regions and corresponding damage types with the one or more external parts, providing a respective vision-based damage estimate for each of the one or more external parts.

Abstract: A method and system are provided where a module employing reinforcement learning (RL) can learn to solve the vehicle selection and space allocation problems for the transportation and/or storage of goods. In one embodiment, a method includes: (a) obtaining a specification of a load that includes enclosures of one or more enclosure types, and the specification includes, for each enclosure type: (i) dimensions of an enclosure of the enclosure type, and (ii) a number of enclosures of the enclosure type. The method also includes (b) obtaining a specification of vehicles of one or more vehicle types, where the specification includes, for each vehicle type: (i) dimensions of space available within a vehicle of the vehicle type, and (ii) a number of vehicles of the vehicle type that are available for transportation. The method further includes (c) providing a simulation environment for simulating loading of a vehicle.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.

Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.

Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.