Patents by Inventor CHIRAG JAIN

CHIRAG JAIN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220129860
    Abstract: A method and system are provided for assessing damage to a structure. According to one embodiment, the method includes detecting one or more external parts of the structure from a video of the structure using a first machine learning (ML) module trained to identify in one or more frames of a video of a structure an external part of the structure. The method also includes using a second ML module, trained to detect and classify damaged regions of a structure from one or more frames of the video: (i) identifying one or more damaged regions of the structure, and (ii) classifying the one or more damaged regions based on damage types. The method further includes associating the one or more damaged regions and corresponding damage types with the one or more external parts, providing a respective vision-based damage estimate for each of the one or more external parts.
    Type: Application
    Filed: October 26, 2020
    Publication date: April 28, 2022
    Inventors: Abhilash Nvs, Adrita Barari, Ankit Sati, Payanshi Jain, Chirag Jain, Sreekanth Menon
  • Patent number: 11308445
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Grant
    Filed: August 31, 2020
    Date of Patent: April 19, 2022
    Assignee: CaaStle, Inc.
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant T R Rao
  • Publication number: 20220094794
    Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
    Type: Application
    Filed: November 29, 2021
    Publication date: March 24, 2022
    Inventors: Avinash SINGH, Prashant Kumar RAI, Chirag JAIN, Ankita SINHA
  • Patent number: 11218598
    Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
    Type: Grant
    Filed: April 6, 2021
    Date of Patent: January 4, 2022
    Assignee: CaaStle, Inc.
    Inventors: Avinash Singh, Prashant Kumar Rai, Chirag Jain, Ankita Sinha
  • Publication number: 20210352178
    Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.
    Type: Application
    Filed: June 10, 2021
    Publication date: November 11, 2021
    Applicant: CaaStle, Inc.
    Inventors: Benny PHILIP, CHIRAG JAIN
  • Publication number: 20210326971
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: June 29, 2021
    Publication date: October 21, 2021
    Inventors: Jaswinder Pal SINGH, Amy KANG, Christine M. HUNSICKER, Georgiy GOLDENBERG, Dongming JIANG, Chirag JAIN, Prashant RAO, Prashant TR RAO
  • Publication number: 20210281685
    Abstract: Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
    Type: Application
    Filed: April 6, 2021
    Publication date: September 9, 2021
    Inventors: Avinash SINGH, Prashant Kumar Rai, Chirag Jain, Ankita Sinha
  • Patent number: 11087392
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Grant
    Filed: December 22, 2020
    Date of Patent: August 10, 2021
    Assignee: CaaStle Inc.
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant T R Rao
  • Patent number: 11057523
    Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.
    Type: Grant
    Filed: March 13, 2020
    Date of Patent: July 6, 2021
    Assignee: CaaStle, Inc.
    Inventors: Benny Philip, Chirag Jain
  • Publication number: 20210142464
    Abstract: A method and system are provided for assessing damage to a structure. According to one embodiment, the method includes using a classifier that is trained to associate respective portions of in an image of a structure with respective external parts of the structure to detect several of external parts of a structure in a first image of the structure. The method also includes using a first machine learning system, trained to perform segmentation of an image, to identify one or more image segments in a second image, where each image segment represents damage of a particular type and, using a second machine learning system, trained to associate image segments with external parts identified in an image, to associate a first image segment with a first external part, indicating damage to the first external part.
    Type: Application
    Filed: May 15, 2020
    Publication date: May 13, 2021
    Applicant: Genpact Luxembourg S.à r.l
    Inventors: Siva Tian, Krishna Dev Oruganty, Adrita Barari, Edmond Schneider, Nitish Kumar, Amit Arora, Vikram Mahidhar, Chirag Jain, Abhilash Nvs
  • Patent number: 10986233
    Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
    Type: Grant
    Filed: July 31, 2020
    Date of Patent: April 20, 2021
    Assignee: CaaStle, Inc.
    Inventors: Avinash Singh, Prashant Kumar Rai, Chirag Jain, Ankita Sinha
  • Publication number: 20210110465
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: December 22, 2020
    Publication date: April 15, 2021
    Inventors: Jaswinder Pal SINGH, Amy KANG, Christine M. HUNSICKER, Georgiy GOLDENBERG, Dongming JIANG, Chirag JAIN, Prashant RAO, Prashant TR RAO
  • Patent number: 10902510
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Grant
    Filed: July 24, 2020
    Date of Patent: January 26, 2021
    Assignee: CaaStle, Inc.
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant TR Rao
  • Publication number: 20200402148
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: July 24, 2020
    Publication date: December 24, 2020
    Inventors: Jaswinder Pal SINGH, Amy KANG, Christine M. HUNSICKER, Georgiy GOLDENBERG, Dongming JIANG, Chirag JAIN, Prashant RAO, Prashant TR RAO
  • Publication number: 20200401991
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: August 31, 2020
    Publication date: December 24, 2020
    Inventors: Jaswinder Pal SINGH, Amy KANG, Christine M. HUNSICKER, Georgiy GOLDENBERG, Dongming JIANG, Chirag JAIN, Prashant RAO, Prashant TR RAO
  • Publication number: 20200327490
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: May 14, 2019
    Publication date: October 15, 2020
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant TR Rao
  • Publication number: 20200327489
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Application
    Filed: April 11, 2019
    Publication date: October 15, 2020
    Inventors: Jaswinder Pal SINGH, Amy KANG, Christine M. HUNSICKER, Georgiy GOLDENBERG, Dongming JIANG, Chirag JAIN, Prashant RAO, Prashant TR RAO
  • Patent number: 10796276
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Grant
    Filed: April 11, 2019
    Date of Patent: October 6, 2020
    Assignee: CaaStle, Inc.
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant T R Rao
  • Patent number: 10796277
    Abstract: Disclosed are methods, systems, and non-transitory computer-readable medium for dynamically managing data associated with transactions of wearable items. For example, a method may include receiving wearable item data from one or more electronic tenant interfaces, hosting an electronic warehouse operations portal and/or an electronic administrative portal, receiving one or more electronic user transactions initiated at one or more user platforms, updating one or more transaction databases and one or more analytics databases, based on the one or more electronic user transactions, receiving one or more wearable item operations requests, initiating one or more microservices to fulfill the one or more wearable item operations requests, and updating at least one of the one or more transaction databases and one or more analytics databases based on completion of the one or more wearable item operations requests.
    Type: Grant
    Filed: May 14, 2019
    Date of Patent: October 6, 2020
    Assignee: CaaStle, Inc.
    Inventors: Jaswinder Pal Singh, Amy Kang, Christine M. Hunsicker, Georgiy Goldenberg, Dongming Jiang, Chirag Jain, Prashant Rao, Prashant TR Rao
  • Patent number: 10771628
    Abstract: Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.
    Type: Grant
    Filed: March 6, 2020
    Date of Patent: September 8, 2020
    Assignee: CaaStle, Inc.
    Inventors: Avinash Singh, Prashant Kumar Rai, Chirag Jain, Ankita Sinha