Patents by Inventor Christian Mande

Christian Mande has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20170003856
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170006114
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170004504
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170004509
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170003857
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170006013
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20160267438
    Abstract: A user device may transmit login information for an account of the user to a computing system or platforms. After the user is logged in, the user may select a transaction type for a transaction that the user would like to setup using the user's device and send the transaction type selection to the computing system. The computing system can process the transaction information and determine available locations and times at the available locations to complete the transaction based on at least one of the transaction type, services available at a location, a profile of the user, and a preferred location of the user. The available locations and the times at the available locations may be transmitted to the user device. Based on the available locations and times, the user can select a location and time at the location for the appointment to complete the transaction. The computing system can receive the appointment request and schedule the transaction for completion at the selected time and location.
    Type: Application
    Filed: March 9, 2015
    Publication date: September 15, 2016
    Inventors: Craig Sobol, Christian Mande, Jon R. Wolf, Jeremy V. Rizzo