Patents by Inventor Deepak Gonsalves
Deepak Gonsalves has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9015246Abstract: A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.Type: GrantFiled: March 15, 2013Date of Patent: April 21, 2015Assignee: AetherPal Inc.Inventors: Calvin Charles, Shine Joshua, Deepak Gonsalves
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Publication number: 20150095773Abstract: Described herein are a method and system that has the capability to remotely instruct and guide end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions. An intelligent client on the mobile device is used for assistance in this process, which in turn reports the end user progress back to the control center.Type: ApplicationFiled: October 1, 2013Publication date: April 2, 2015Applicant: AetherPal, Inc.Inventors: Deepak Gonsalves, Calvin Charles
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Patent number: 8972781Abstract: Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools.Type: GrantFiled: August 30, 2012Date of Patent: March 3, 2015Assignee: AetherPal Inc.Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasornayajula
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Patent number: 8934866Abstract: The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state.Type: GrantFiled: May 4, 2012Date of Patent: January 13, 2015Assignee: AetherPal Inc.Inventors: Ramesh Parmar, Deepak Gonsalves, Deepa Jagannatha, Subramanyam Ayyalasomayajula
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Patent number: 8918093Abstract: A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request.Type: GrantFiled: March 21, 2012Date of Patent: December 23, 2014Assignee: AetherPal Inc.Inventors: Ramesh Parmar, Deepak Gonsalves, Deepa Jagannatha
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Publication number: 20140282046Abstract: Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.Type: ApplicationFiled: March 14, 2014Publication date: September 18, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Publication number: 20140235203Abstract: Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.Type: ApplicationFiled: February 18, 2014Publication date: August 21, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Ranjithkumar Palanichamy, Subramanyam Ayyalasomayajula, Pooja Chengappa, Ramesh Parmar
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Patent number: 8782412Abstract: Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with “root” privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client.Type: GrantFiled: August 30, 2012Date of Patent: July 15, 2014Assignee: AstherPal Inc.Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasomayajula
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Publication number: 20140154648Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: ApplicationFiled: December 3, 2013Publication date: June 5, 2014Applicant: AETHERPAL, INC.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Publication number: 20140136667Abstract: Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.Type: ApplicationFiled: November 8, 2013Publication date: May 15, 2014Applicant: AETHERPAL INC.Inventors: Deepak GONSALVES, Pooja CHENGAPPA, Ramesh PARMAR, Subramanyam AYYALASOMAYAJULA, Mahadevan VISWANATHAN, Byung Joon OH
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Publication number: 20140089354Abstract: Described herein are a method and system that has the capability to interface with a remote control system and utilize systems within wireless devices to activate a debug logger and view and analyze the collected data logs. A wide range of measurements and analytical with respect to applications, device hardware, device software and network in various simulated and natural environments is obtained, and transmitted to the remote system for analysis and storage.Type: ApplicationFiled: September 27, 2013Publication date: March 27, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Subramanyam Ayyalasomayajula, Ranjith Kumar Palanichamy
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Publication number: 20130263288Abstract: Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Ranjithkumar Palanichamy, Deepak Gonsalves
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Publication number: 20130263287Abstract: A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Subramanyam Ayyalasomayajula, Ranjithkumar Palanichamy, Deepak Gonsalves, Artun Kutchuk
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Publication number: 20130262581Abstract: A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Calvin Charles, Shine Joshua, Deepak Gonsalves
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Publication number: 20130260738Abstract: Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Ranjithkumar Palanichamy, Calvin Charles, Deepak Gonsalves
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Publication number: 20130064521Abstract: Systems and methods for recording and replaying a troubleshooting event between a customer and CARE agent are provided. The method includes configuring a communication component of the remote mobile management systems to enable recording of a media stream associated with entire troubleshooting session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and replaying the received media stream. As a result, a special mode of Virtual Mobile Management (VMM) tool that allows remote support technicians to record the entire troubleshooting session from the management console is provided by present invention and they can replay the events to help trace the problems encountered by the user on the device.Type: ApplicationFiled: September 7, 2012Publication date: March 14, 2013Inventors: Deepak Gonsalves, Calvin Charles, Deepa Jagannatha, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasomayajula
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Publication number: 20130067542Abstract: Disclosed is a connection authorization method with an access privilege transferring algorithm for safely transmitting privilege information between virtual mobile management tool and communication endpoint gateway (CEG) server through embedded stub. Secret Shared Key (SSK) information is shared between the embedded stub and communication endpoint gateway server (namely, session mediation server) through VMM (Virtual Mobile Management) client. A stub that generates access privilege information transfers access privilege information to VMM tool. The stub applies a two-way communication channel between the session mediation server and the VMM tool by joining the generated privilege information and the SSK information to each other, thereby generating protected privilege information with which a third party or hacker who does not know the secret information is not capable of interfering. Exploiting the protected privilege information makes it possible to safely connect authorization with access privileges.Type: ApplicationFiled: September 7, 2012Publication date: March 14, 2013Inventors: Deepak Gonsalves, Calvin Charles, Deepa Jagannatha, Ramesh Parmer, Byung Joon Oh, Subramanyam Ayyalasomayajula
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Publication number: 20130055016Abstract: Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools.Type: ApplicationFiled: August 30, 2012Publication date: February 28, 2013Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasornayajula
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Publication number: 20130054969Abstract: Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with “root” privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client.Type: ApplicationFiled: August 30, 2012Publication date: February 28, 2013Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasomayajula
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Publication number: 20120300649Abstract: The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates. The result is a minimization of time-to-market for test and measurement tools using software architecture that simplify and speed-up development and maintenance of test and measurement tools by removing awareness of complexity of external hardware dependencies from the actual test and measurement software code, and placing dependencies management to carefully defined components that could be reused and shared between multiple test and measurement software tools and systems at once.Type: ApplicationFiled: April 20, 2012Publication date: November 29, 2012Inventors: Ramesh Parmar, Deepak Gonsalves, Dinesh Doshi, Deepa Jagannetha