Abstract: A system and method for providing mobile lottery gaming over a wireless mobile device/handset. The system and method permit a user of a mobile wireless device to play a lottery game electronically. The system will be designed such that various client services (banking, wallet, and gaming) can employ the existing infrastructure to perform its functions without compromising on essential features such as ease of use and security. Once a user is registered onto the system they can utilize an identification code to authorize the downloading of lottery games from a server to their mobile device. A financial account enables the user to electronically pay for the lottery games. Notification of the results of the lottery games can be made by e-mail, SMS or an IVR call.

Abstract: A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request.

Abstract: The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state.

Abstract: Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.

Abstract: Disclosed is a virtual mobile management tool that allows a remote support technician to access applications and data on a mobile device connected through a desktop computer that in turn is connected to internet. A user can connect the mobile device to a desktop computer, which has internet connectivity, and initiate a trouble ticket. A support admin installs the current invention remotely on the user's desktop and communicates with the mobile device.

Abstract: Disclosed is a user initiated virtual mobile management process to improve support levels and enhance user experience. With this invention the user will have better control on the VMM as it allows the user to pause streaming when performing sensitive transactions. The user can directly make a connection with the help desk administrator for issue resolution that the user has on the mobile device. User can initiate the request through SMS, IVR, or Data Connection.

Abstract: A system and method for providing lottery like games over a wireless network. The system and method permit a user of a mobile wireless device to play a lottery game electronically with the feel of a real game. Once a user is registered onto the system they can utilize an identification code to authorize the downloading of lottery games from a server to their mobile device. A financial account enables the user to electronically pay for the lottery games. Notification of the results of the lottery games can be made by e-mail, SMS or an IVR call.

Abstract: The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates.