Abstract: A ducted cowl support includes an annular structure configured to be mounted to an annular turbine engine frame and including one or more bypass ducts integrally formed therein.

Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for generation of autonomous unmanned aerial vehicle flight plans based on triggered sensor information. One of the methods includes accessing information correlated from sensors monitoring features of weather events, and determining an upcoming weather event, the determination comprising one or more areas expected to be affected by the weather event. A likelihood of damage associated with the weather event is determined to be greater than a threshold in the areas. The weather event is monitored while areas in which the likelihood is greater than the threshold are updated accordingly. Subsequent to the weather event, properties to be inspected by unmanned aerial vehicles are determined based on severity information associated with the weather event.

Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first incoming communication from a communication device associated with a customer; determining, by the processor, the first incoming communication should not be routed to any agents from among a first group of agents; routing, by the processor, the first incoming communication to an electronic device operated by an agent from among a second group of agents; monitoring, by the processor, an outcome of an interaction between the agent and the customer; determining, by the processor, a quality level for the agent in handling the interaction with respect to the first incoming communication; and routing, by the processor, a second incoming communication to the second agent based on the quality level for the agent in handling the interaction with respect to the second incoming communication.

Abstract: A method of routing social media communication in a contact center system supporting an organization includes receiving, by a processor, a plurality of communications by one or more users from one or more social media platforms, determining, by the processor, valuation scores for the communications, filtering, by the processor, the communications based on a criteria, reorganizing, by the processor, the filtered communications based on the valuation scores, and routing, by the processor, the communications to a plurality of agents of the contact center system.

Abstract: According to some example embodiments, in a method for managing a contact center, the method includes: receiving, by a processor, an instruction to initiate a plurality of outbound communications; identifying, by the processor, a plurality of time slots for each of a plurality of communication channels; assigning, by the processor, users to the time slots for one or more of the communication channels; and transmitting, by the processor, an outbound communication, by way of a corresponding communication channel, to each of the users assigned to one of the time slots.

Abstract: A method for managing social media communications of an organization supported by a contact center system includes receiving a communication by a user from a social media platform, determining a relevance of the communication to the organization, analyzing the communication to generate a suggested response to the communication, routing the communication to an agent of the contact center system, and displaying the suggested response on a display device of the agent.

Abstract: In a method for managing a contact center, the method includes: receiving, by a processor, a first plurality of communications from a server during a training period; transmitting, by the processor, a pair of the communications to a device operated by a first contact center agent; receiving, by the processor, a signal from the device operated by the first contact center agent indicating a selection, by the first contact center agent, of a ranking between the pair of the communications; receiving, by the processor, a second plurality of communications from the server during a non-training period; reorganizing, by the processor, the second plurality of communications based on the selection of the ranking between the pair of communications to generate a reorganized second plurality of communications; and routing, by the processor during the non-training period, one or more of the reorganized second plurality of communications according to rank.

Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for fleet management of unmanned aerial vehicles, including flight authorization. One of the methods includes maintaining one or more rules associated with authorizing UAVs to implement flight plans. A request to generate a flight plan associated with a job is received, the request including information indicating a flight pattern comprising, at least, one or more waypoints associated with geospatial references. The flight plan is generated based on the request, and an initial authorization check is determined based on the maintained rules and the generated flight plan. Upon a positive determination, access to the generated flight plan is provided by a ground control system, and the flight plan is implemented.

Abstract: Disclosed in this specification are methods, systems and apparatus, including computer programs encoded on non-transitory computer storage media for unmanned aerial vehicle (UAV) flight operation and privacy controls. Based on geofence types, and UAV distance from a geofence, sensors and other devices connected to a UAV are conditionally operational. Image data collected during a UAV flight may be obfuscated by the UAV while in flight, or via a post-flight process using log data generated by the UAV.

Abstract: Disclosed in this specification are methods, systems and apparatus, including computer programs encoded on non-transitory computer storage media for unmanned aerial vehicle (UAV) flight operation and privacy controls. Based on geofence types, and UAV distance from a geofence, sensors and other devices connected to a UAV are conditionally operational. Image data collected during a UAV flight may be obfuscated by the UAV while in flight, or via a post-flight process using log data generated by the UAV.

Abstract: Methods, systems, and program products of inspecting solar panels using unmanned aerial vehicles (UAVs) are disclosed. A UAV can obtain a position of the Sun in a reference frame, a location of a solar panel in the reference frame, and an orientation of the solar panel in the reference frame. The UAV can determine a viewing position of the UAV in the reference frame based on at least one of the position of the Sun, the location of the solar panel, and the orientation of the solar panel. The UAV can maneuver to the viewing position and point a thermal sensor onboard the UAV at the solar panel. The UAV can capture, by the thermal sensor, a thermal image of at least a portion of the solar panel. A server onboard the UAV or connected to the UAV can detect panel failures based on the thermal image.

Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for unmanned aerial vehicle beyond visual line of sight (BVLOS) flight operations. In an embodiment, a flight planning system of an unmanned aerial vehicle (UAV) can identify handoff zones along a UAV flight corridor for transferring control of the UAV between ground control stations. The start of the handoff zones can be determined prior to a flight or while the UAV is in flight. For handoff zones determined prior to flight, the flight planning system can identify suitable locations to place a ground control station (GCS). The handoff zone can be based on a threshold visual line of sight range between a controlling GCS and the UAV. For determining handoff zones while in flight, the UAV can monitor RF signals from each GCS participating in the handoff to determine the start of a handoff period.

Abstract: A processes for recycling uranium that has been used for the production of molybdenum-99 involves irradiating a solution of uranium suitable for forming fission products including molybdenum-99, conditioning the irradiated solution to one suitable for inducing the formation of crystals of uranyl nitrate hydrates, then forming the crystals and a supernatant and then separating the crystals from the supernatant, thus using the crystals as a source of uranium for recycle. Molybdenum-99 is recovered from the supernatant using an adsorbent such as alumina. Another process involves irradiation of a solid target comprising uranium, forming an acidic solution from the irradiated target suitable for inducing the formation of crystals of uranyl nitrate hydrates, then forming the crystals and a supernatant and then separating the crystals from the supernatant, thus using the crystals as a source of uranium for recycle. Molybdenum-99 is recovered from the supernatant using an adsorbent such as alumina.

Abstract: A process for minimizing waste and maximizing utilization of uranium involves recovering uranium from an irradiated solid target after separating the medical isotope product, molybdenum-99, produced from the irradiated target. The process includes irradiating a solid target comprising uranium to produce fission products comprising molybdenum-99, and thereafter dissolving the target and conditioning the solution to prepare an aqueous nitric acid solution containing irradiated uranium. The acidic solution is then contacted with a solid sorbent whereby molybdenum-99 remains adsorbed to the sorbent for subsequent recovery. The uranium passes through the sorbent. The concentrations of acid and uranium are then adjusted to concentrations suitable for crystallization of uranyl nitrate hydrates. After inducing the crystallization, the uranyl nitrate hydrates are separated from a supernatant. The process results in the purification of uranyl nitrate hydrates from fission products and other contaminants.

Abstract: Provided in one example herein is a three-dimensional printing method, comprising: (A) forming a layer comprising a comprising particles comprising a polymer and cavities between the particles, wherein the particles have an average diameter of between about 5 ?m and about 250 ?m; (B) disposing a liquid suspension over at least a portion of the layer such that the liquid suspension infiltrates into the cavities, wherein the liquid suspension comprises a radiation-absorbing coalescent agent and nanoparticles having an average diameter of less than or equal to about 500 nm; (C) forming an object slice by exposing the infiltrated layer to a radiant energy, wherein the object slice comprises a polymeric matrix comprising the polymeric particles, at least some of which are fused to one another, and the nanoparticles within the polymeric matrix; and (D) repeating (A) to (C) to form the three-dimensional object comprising multiple object slices bound depth-wise to one another.

Abstract: In an example of a three-dimensional (3D) printing method, a build material (consisting of an inorganic particle and a polymer attached thereto) is applied. The polymer is a continuous coating having a thickness from about 3 nm to about 1500 nm, or nano-beads having an average diameter from about 3 nm to about 1500 nm. The build material is heated to a temperature from about 5° C. to about 50° C. below the polymer's melting point. A coalescent dispersion (including a coalescent agent and inorganic nanoparticles) is selectively applied on a portion of the build material, and the applied build material and coalescent dispersion are exposed to electromagnetic radiation. The coalescent dispersion absorbs the electromagnetic radiation and heats up the portion of the build material in contact therewith to fuse the portion of the build material in contact with the coalescent dispersion and to form a layer of a 3D object.

Abstract: A printing system may be provided. The printing system may include an agent distributor to selectively deliver at least one printing agent onto a substrate on a first type of supply module and a layer of build material on a second type of supply module. The printing system may include a controller to control the agent distributor to selectively deliver the at least one printing agent in patterns derived from data representing a slice of a three-dimensional object to be generated and representing an image to be generated on the substrate.

Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for unmanned aerial vehicle visual line of sight flight operations. A UAV computer system may be configured to ensure the UAV is operating in visual line of sight of one or more ground operators. The UAV may confirm that it has a visual line of sight with the one or more user devices, such as a ground control station, or the UAV may ensure that the UAV does not fly behind or below a structure such that the ground operator would not be able to visually spot the UAV. The UAV computer system may be configured in such a way that UAV operation will maintain the UAV in visual line of sight of a base location.

Abstract: Methods, systems and apparatus, including computer programs encoded on computer storage media for unmanned aerial vehicle visual line of sight flight operations. A UAV computer system may be configured to ensure the UAV is operating in visual line of sight of one or more ground operators. The UAV may confirm that it has a visual line of sight with the one or more user devices, such as a ground control station, or the UAV may ensure that the UAV does not fly behind or below a structure such that the ground operator would not be able to visually spot the UAV. The UAV computer system may be configured in such a way that UAV operation will maintain the UAV in visual line of sight of a base location.

Abstract: A build module is provided. The build module may include a housing and a build material chamber in the housing to hold build material. The build module may include a build chamber in the housing. The build material chamber may be beneath the build chamber or next to the build chamber. The build chamber may include a moveable support member to receive successive layers of the build material from a build material distributor. The build module may be removably insertable into a build receiver of an additive manufacturing system to allow the additive manufacturing system to solidify a portion the successive layers to be received onto the movable support member.