Patents by Inventor Erik Mueller

Erik Mueller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11475366
    Abstract: System and method of generating an executable action item in response to natural language dialogue are disclosed herein. A computing system receives a dialogue message from a remote client device of a customer associated with an organization, the dialogue message comprising an utterance indicative of an implied goal. A natural language processor of the computing system parses the dialogue message to identify one or more components contained in the utterance. The planning module of the computing system identifies the implied goal. The computing system generates a plan within a defined solution space. The computing system generates a verification message to the user to confirm the plan. The computing system transmits the verification message to the remote client device of the customer. The computing system updates an event queue with instructions to execute the action item according to the generated plan upon receiving a confirmation message from the remote client device.
    Type: Grant
    Filed: May 29, 2020
    Date of Patent: October 18, 2022
    Assignee: Capital One Services, LLC
    Inventors: Scott Karp, Erik Mueller, Zachary Kulis
  • Patent number: 11456977
    Abstract: Embodiments disclosed herein generally relate to a system and method for proactively generating an intervening message for a remote client device in response to an anticipated user action. A computing system receives one or more streams of user activity. The one or more streams of user activity include interaction with a server of an organization via an application executing on the remote client device. The computing system inputs the one or more streams of user activity into a prediction model. The computing system identifies an anticipated user action based on a prediction output from the prediction model. The computing system determines, based on a solution model, a proposed solution to the anticipated user action. The computing system generates an anticipated message to be transmitted to the remote client device of the user. The computing system transmits the anticipated message to the remote client device of the user.
    Type: Grant
    Filed: May 7, 2020
    Date of Patent: September 27, 2022
    Assignee: Capital One Services, LLC
    Inventors: Scott Karp, Erik Mueller
  • Publication number: 20220263488
    Abstract: A BAW resonator (RN) with reduced lateral modes is provided. The resonator has an active stack of bottom electrode (BE), piezoelectric material (PM) and top electrode (TE) and at least one element of this active stack has a curved side wall (CSW). Two or more curved side walls may be arranged on spheres, on cylinders or prisms with an elliptical footprint with different radii.
    Type: Application
    Filed: July 24, 2020
    Publication date: August 18, 2022
    Inventors: Florian LOCHNER, Erik MUELLER
  • Patent number: 11405337
    Abstract: Methods and systems are described for generating dynamic interface options using machine learning models. The dynamic interface options may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by interpreting multi-modal feature inputs. For example, the machine learning model may include a first machine learning model, wherein the first machine learning model comprises a convolutional neural network, and a second machine learning model, wherein the second machine learning model performs a Weight of Evidence (WOE) analysis.
    Type: Grant
    Filed: September 23, 2020
    Date of Patent: August 2, 2022
    Assignee: Capital One Services, LLC
    Inventors: Minh Le, Erik Mueller, Rui Zhang
  • Publication number: 20220166732
    Abstract: In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.
    Type: Application
    Filed: December 6, 2021
    Publication date: May 26, 2022
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui ZHANG, Vinay IGURE, Scott KARP, Erik MUELLER, Tanushree LUKE, Kunlaya SOIAPORN
  • Publication number: 20220094647
    Abstract: Methods and systems are described for generating dynamic interface options using machine learning models. The dynamic interface options may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by interpreting multi-modal feature inputs. For example, the machine learning model may include a first machine learning model, wherein the first machine learning model comprises a convolutional neural network, and a second machine learning model, wherein the second machine learning model performs a Weight of Evidence (WOE) analysis.
    Type: Application
    Filed: September 23, 2020
    Publication date: March 24, 2022
    Applicant: Capital One Services, LLC
    Inventors: Minh LE, Erik MUELLER, Rui ZHANG
  • Patent number: 11279211
    Abstract: A door assembly for a motor vehicle is provided having a door body and a door trim panel attached to the door body on the vehicle inside, with a first impact region and a second impact region formed integrally therewith, wherein at each of the impact regions, an intermediate space is formed between the door trim panel and the door body. In order to allow an optimized protection of an occupant's pelvic region from impact by a vehicle door in a side impact, it is provided that a nominal break line is formed between the first impact region and the second impact region, along which the first impact region or seat impact region can be separated from the second impact region by a force acting in the vehicle transverse direction.
    Type: Grant
    Filed: February 1, 2021
    Date of Patent: March 22, 2022
    Assignee: Ford Global Technologies, LLC
    Inventors: Juergen Koehler, Kai Erik Mueller-Wiedensee, Chris Curtis, Emrah Tokyuerek
  • Patent number: 11223582
    Abstract: In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.
    Type: Grant
    Filed: March 17, 2020
    Date of Patent: January 11, 2022
    Assignee: Capital One Services, LLC
    Inventors: Victor Alvarez Miranda, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Patent number: 11198952
    Abstract: A filament production device, in particular a filament reaction-spinning production device, comprising at least one spinning nozzle unit, which is provided for producing at least one filament formed as a hollow fibre membrane from at least one polymer solution, and comprising a polymerisation unit, which is provided for initiating a polymerisation of the polymer solution, wherein the polymerisation unit is provided for initiating the polymerisation at least partially within the spinning nozzle unit.
    Type: Grant
    Filed: July 26, 2018
    Date of Patent: December 14, 2021
    Assignee: PALL CORPORATION
    Inventors: Dietmar Oechsle, Christian Dahlberg, Erik Mueller, Werner Wietschorke, Steffen Key
  • Publication number: 20210281286
    Abstract: Radio frequency shielding within a semiconductor package is described. In one example, a multiple chip package has a digital chip, a radio frequency chip, and an isolation layer between the digital chip and the radio frequency chip. A cover encloses the digital chip and the radio frequency chip.
    Type: Application
    Filed: May 24, 2021
    Publication date: September 9, 2021
    Inventors: Edmund Goetz, Bernd Mwmmler, Jan-Erik Mueller, Peter Baumgartner
  • Publication number: 20210248993
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of providing automated natural dialogue with a customer. The system may generate one or more events and commands temporarily stored in queues to be processed by one or more of a dialogue management device, an API server, and an NLP device. The dialogue management device may create adaptive responses to customer communications using a customer context, a rules-based platform, and a trained machine learning model.
    Type: Application
    Filed: April 30, 2021
    Publication date: August 12, 2021
    Inventors: Gregory W. Zoller, Scott Karp, Sujay Eliphaz Jacob, Erik Mueller, Stephanie Hay, Adam Roy Paynter
  • Publication number: 20210237541
    Abstract: A door assembly for a motor vehicle is provided having a door body and a door trim panel attached to the door body on the vehicle inside, with a first impact region and a second impact region formed integrally therewith, wherein at each of the impact regions, an intermediate space is formed between the door trim panel and the door body. In order to allow an optimized protection of an occupant's pelvic region from impact by a vehicle door in a side impact, it is provided that a nominal break line is formed between the first impact region and the second impact region, along which the first impact region or seat impact region can be separated from the second impact region by a force acting in the vehicle transverse direction.
    Type: Application
    Filed: February 1, 2021
    Publication date: August 5, 2021
    Applicant: Ford Global Technologies, LLC
    Inventors: Juergen Koehler, Kai Erik Mueller-Wiedensee, Chris Curtis, Emrah Tokyuerek
  • Publication number: 20210233090
    Abstract: Systems and methods are provided herein for autonomously determining and resolving a customer's perceived discrepancy during a customer service interaction. The method can include receiving an incoming communication from a customer; extracting, by a Natural Language Processing (NLP) device, a perceived state and an expected state of a product or service based on the incoming communication; determining by a discrepancy determination device, a discrepancy between the perceived and expected state of the product or service; verifying, by a rule-based platform, the discrepancy; generating a response based on the discrepancy, the response comprising one or more of: a fact pattern response related to the perceived discrepancy and a confirmation or correction of a verified discrepancy; and outputting, for presentation to the customer, the response.
    Type: Application
    Filed: April 15, 2021
    Publication date: July 29, 2021
    Inventors: Alexandra Coman, Erik Mueller
  • Publication number: 20210233519
    Abstract: Various embodiments may be generally directed to the use of an adversarial learning framework for persona-based dialogue modeling. In some embodiments, automated multi-turn dialogue response generation may be performed using a persona-based hierarchical recurrent encoder-decoder-based generative adversarial network (phredGAN). Such a phredGAN may feature a persona-based hierarchical recurrent encoder-decoder (PHRED) generator and a conditional discriminator. In some embodiments, the conditional discriminator may include an adversarial discriminator that is provided with attribute representations as inputs. In some other embodiments, the conditional discriminator may include an attribute discriminator, and attribute representations may be handled as targets of the attribute discriminator. The embodiments are not limited in this context.
    Type: Application
    Filed: April 12, 2021
    Publication date: July 29, 2021
    Applicant: Capital One Services, LLC
    Inventors: Oluwatobi OLABIYI, Alan SALIMOV, Anish KHAZANE, Erik MUELLER
  • Publication number: 20210176397
    Abstract: Aspects of the present disclosure relate to a shared image sensor. An example device includes a first lens configured to direct light along a first path in the device, a second lens configured to direct light along a second path in the device, an image sensor configured to receive light from a third path in the device, and an optical element configured to direct the light from the first path to the third path during a first mode. The image sensor is configured to receive the light from the first path during the first mode, and the image sensor is configured to receive the light from the second path during a second mode.
    Type: Application
    Filed: December 5, 2019
    Publication date: June 10, 2021
    Inventors: Erik MÜLLER, Florian LOCHNER
  • Publication number: 20210168096
    Abstract: In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.
    Type: Application
    Filed: March 17, 2020
    Publication date: June 3, 2021
    Applicant: Capital One Services, LLC
    Inventors: Victor Alvarez MIRANDA, Rui Zhang, Vinay Igure, Scott Karp, Erik Mueller, Tanushree Luke, Kunlaya Soiaporn
  • Patent number: 11018713
    Abstract: Radio frequency shielding within a semiconductor package is described. In one example, a multiple chip package has a digital chip, a radio frequency chip, and an isolation layer between the digital chip and the radio frequency chip. A cover encloses the digital chip and the radio frequency chip.
    Type: Grant
    Filed: October 17, 2018
    Date of Patent: May 25, 2021
    Assignee: Intel IP Corporation
    Inventors: Edmund Goetz, Bernd Memmler, Jan-Erik Mueller, Peter Baumgartner
  • Publication number: 20210150368
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method. A method can include receiving observations and a corresponding class label, determining a candidate key based on the observations, determining a current memory state of a memory module based on a similarity of stored keys to the candidate key, generating a measurement vector based on the current memory state, concatenating the candidate key and measurement vector to form a state vector, determining, based on the state vector and an action distribution policy, an action of a plurality of actions such that the determined action maximizes an expected reduction in entropy as compared to the remaining actions of the plurality actions, executing the determined action, determining a value of the determined action, and updated, based on the value, the action distribution policy.
    Type: Application
    Filed: November 23, 2020
    Publication date: May 20, 2021
    Inventors: Omar Florez Choque, Erik Mueller
  • Patent number: 11004440
    Abstract: A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of providing automated natural dialogue with a customer. The system may generate one or more events and commands temporarily stored in queues to be processed by one or more of a dialogue management device, an API server, and an NLP device. The dialogue management device may create adaptive responses to customer communications using a customer context, a rules-based platform, and a trained machine learning model.
    Type: Grant
    Filed: March 3, 2020
    Date of Patent: May 11, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Gregory W. Zoller, Scott Karp, Sujay Eliphaz Jacob, Erik Mueller, Stephanie Hay, Adam Roy Paynter
  • Patent number: 10997606
    Abstract: Systems and methods are provided herein for autonomously determining and resolving a customer's perceived discrepancy during a customer service interaction. The method can include receiving an incoming communication from a customer; extracting, by a Natural Language Processing (NLP) device, a perceived state and an expected state of a product or service based on the incoming communication; determining by a discrepancy determination device, a discrepancy between the perceived and expected state of the product or service; verifying, by a rule-based platform, the discrepancy; generating a response based on the discrepancy, the response comprising one or more of: a fact pattern response related to the perceived discrepancy and a confirmation or correction of a verified discrepancy; and outputting, for presentation to the customer, the response.
    Type: Grant
    Filed: October 24, 2019
    Date of Patent: May 4, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Alexandra Coman, Erik Mueller