Abstract: A method, system and computer program product for extracting out characteristics of a communication between at least one client and at least one support agent The method comprising: receiving from a communication service a communication copy of a communication performed between said client and said support agent through said communication service; extracting out, of said communication copy a set of characteristics therefrom based on the analysis of a set of parameters including at least text, voice, or video parameters depending on the type of the communication; determining, a score about evaluation level of the client based on said set of extracted characteristics; sending, said determined score and the communication copy, including the communication content and meta-data, to a timing media analyzer; and determining, based on said received score and said communication copy, a number of evaluation points by applying a set of rules.

Abstract: A computer implemented method and system for an anonymous communication and computer program thereof. A communication service accessible on a web that authenticates user credential information of a first user to authorize a request in order to perform a communication with at least a second user; the first user requesting to the communication service to generate a hyperlink that is associated to its address and provides the generated hyperlink to at least a second user; the latter requesting to initiate said requested communication with said first user by directly clicking on said provided hyperlink, wherein the identity of said at least second user is maintained anonymous and the identity of said first user is done based on the information provided on said hyperlink; said communication between said at least second user and said first user being authorized by and a first server.

Abstract: Telecommunications services and systems utilising voice intonation analysis to provide additional information to users. Information on caller's moods may be obtained from the intonation analysis and stored for later retrieval with information on the calls, including audio data, to which the information relates. An interactive system may be provided to perform intonation analysis on a caller's reasons for calling and the results of that analysis may be provided to the recipient to assist them in deciding whether to accept the call.

Abstract: A system and a method for analyzing the content of a voice conversation. In particular a system for analyzing the content of a voice conversation, comprising a communication block which establishes and manages the communication session between the parties of said conversation; a keyword module in communication with a plurality of information sources for obtaining and storing keywords relevant to the parties; and an extraction block which extracts at least part of said conversation based at least in part on keywords stored in the keyword module and related to the parties.

Abstract: Embodiments of the invention enable a client device to procure trustworthy device claims describing one or more attributes of the client device, have those device claims included in a data structure having a format suitable for processing by an application, and use the data structure which includes the device claims in connection with a request to access the application. The application may use the device claims to drive any of numerous types of application functionality, such as security-related and/or other functionality.

Abstract: Aspects of the subject matter described herein relate to geographic visualization of data. In aspects, data is obtained from a data store. Geographical data within the data is identified. The geographical data is provided to a mapping service that returns mapping data that includes locations corresponding to the geographical data. From the mapping data, a map is drawn that shows graphical elements for tuples of the data.

Abstract: Systems and methods to deliver malformed data for software application fuzzing are described. In one aspect, a fuzzing engine receives well-formed valid input data from a test automation tool. The received data is for input into a software application to implement a functional test. Responsive to receiving the well-formed valid input data, the fuzzing engine automatically generates corresponding malformed data based on characteristics of the well-formed valid input data. The application is then automatically fuzzed with the malformed data to notify an end-user of any security vulnerabilities in one or more code paths of the application used to process the malformed data.

Abstract: A network with authentication implemented using a client health enforcement framework. The framework is adapted to receive plug-ins on clients that generate health information. Corresponding plug-ins on a server validate that health information. Based on the results of validation, the server may instruct the client to remediate or may authorize an underlying access enforcement mechanism to allow access. A client plug-in that generates authentication information formatted as a statement of health may be incorporated into such a framework. Similarly, on the server, a validator to determine, based on the authentication information, whether the client should be granted network access can be incorporated into the framework. Authentication can be simply applied or modified by changing the plug-ins, while relying on the framework to interface with an enforcement mechanism.

Abstract: Systems and methods to deliver malformed data for software application fuzzing are described. In one aspect, a fuzzing engine receives well-formed valid input data from a test automation tool. The received data is for input into a software application to implement a functional test. Responsive to receiving the well-formed valid input data, the fuzzing engine automatically generates corresponding malformed data based on characteristics of the well-formed valid input data. The application is then automatically fuzzed with the malformed data to notify an end-user of any security vulnerabilities in one or more code paths of the application used to process the malformed data.

Abstract: Method and apparatus for providing a centralized access, in real-time, to messages received in, or sent from two or more mail accounts of a user. Data related to incoming and/or outgoing messages from one or more accounts of the user is continuously aggregating and/or stored in real-time. The user accesses each aggregated message received in, or sent from one or more accounts, from each of the accounts. The status of the user's aggregated updated and/or outgoing messages may be continuously updated and/or displayed to the user, in real-time.

Abstract: A system and method for efficiently and conveniently sending time-related multi-media contents (MMC) over an e-mail system. In addition to the conventional bulk mode of transmitting MMC, as an attachment to (or possibly part of) an e-mail message, the method specifies a “reference mode transmission”, whereby, at least for part of the transmission path, the MMC themselves are temporarily stored in a media store while a reference to the storage (e.g. URI) is attached to the e-mail message, or embedded therein. The method is implementable as automatic processes in e-mail clients and e-mail servers. Various configurations are contemplated, whereby reference mode transmission occurs, in various combinations, over any of the path segments between the sending mail client, mail servers and the receiving mail client.