Abstract: Graphical objects presented by a computer system are captured by monitoring execution of an application on the computer system, and capturing one or more graphical objects of a graphical user image presented by the computer system and associated with the application. The one or more graphical objects are captured automatically in accordance with a pre-defined set of rules for the application.

Abstract: A method, device and computer program product for name resolution in a collaborative environment may include receiving initiation of a collaboration from a user, where the collaboration includes actions from at least two applications. The method may also include determining an identity of the user initiating the collaboration. The method may further include retrieving an alias of the user and attaching the alias of the user to the collaboration.

Abstract: A method, computer program product, and computer system for receiving, at a remote computer device, a response time goal selected by an end user. The response time goal includes an interval when a next payload is to be received at a local computer device from the remote computer device. The remote computer device dynamically adjusts content of the next payload to be delivered to the local computer device based on the response time goal selected by the end user to allow the content of the next payload to be received at the local computer device within the response time goal selected by the end user.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method and computer program product for email message association is described. A method may comprise detecting an indication of an email target of an email message. The method may further comprise determining if the email target is an intended recipient of at least a portion of the email message. The method may also comprise associating the at least a portion of the email message with the email target by adding metadata to the email message.

Abstract: A method of federating electronic mail (e-mail). A request can be received from a first user to view at least one e-mail of a second user, the request including at least one identifier corresponding to the second user and a criteria indicating a subject matter of the e-mail. The method further can include verifying whether the first user is authorized to access the e-mail of the second user that satisfies the criteria. Responsive to determining that the first user is authorized to view the e-mail of the second user that satisfies the criteria, the first user can be provided access to view the at least one e-mail that satisfies the criteria.

Abstract: A method, computer program product, and system for electronic communication is described. A first unified telephony session is selected. A first arbitrator associated with the first session is selected. A first set of participants associated with the first session is selected. The first arbitrator is directed to act as a proxy connection for a first channel associated with the first set of participants.

Abstract: Point-in-time actions are leveraged between computers that receive the same asynchronous electronic message. A point-in-time action is performed at a first receiving computer in response to receipt of an asynchronous electronic message. The point-in-time action results in an action alert, which is transmitted to a second receiving computer that also received the asynchronous electronic message.

Abstract: A method, computer program product, and system for electronic communication is described. A first unified telephony session is selected. A first arbitrator associated with the first session is selected. A first set of participants associated with the first session is selected. The first arbitrator is directed to act as a proxy connection for a first channel associated with the first set of participants.

Abstract: Rendering content identified by a uniform resource identifier (URI). One embodiment can include, within a first communication device comprising a processor and a memory, on the first communication device, receiving the URI within an instant messaging (IM) session. The method further can include, via the processor, prior to receiving a user input selecting the URI, attempting to retrieve content from a content source identified by the URI to preload the content within the memory.

Abstract: A computer-implemented method, computer program product, and computing system is provided for managing quality of service for communication sessions. In an implementation, a method may include monitoring a performance attribute of a computing system hosting a plurality of communication sessions. The method may also include determining that the performance attribute of the computing system exceeds a defined threshold. The method may further include adjusting a characteristic of a communication activity associated with at least one of the plurality of communication sessions to achieve a threshold quality of service associated with one or more of the communication sessions.

Abstract: A computer program product and apparatus for use with a performance management system linked to a telecommunication network. The computer program product includes a storage medium with program code configured to receive a problem report from a femtocell of a plurality of femtocells communicatively coupled to the telecommunication network. The femtocell is configured to provide communications from at least one mobile device to the telecommunication network through a broadband connection. The problem report identifies a fault being exhibited by a femtocell and a performance parameter identifying a degradation in the performance of the femtocell. The program code is configured to analyze the performance parameter for determining a corrective action to be performed in an environment linked to the femtocell. The program code is configured to perform the corrective action in the environment linked to the femtocell.

Abstract: A method and computer program product includes calculating a score for one or more communication sessions on a communication device, associating the score with the one or more communication sessions, and measuring a performance metric on the communication device. The performance metric may be indicative of a load on the communication device, and may be caused, at least in part, by the one or more communication sessions. If the performance metric on the communication device falls outside an acceptable value, a number of participants in at least one of the one or more communication sessions may be reduced based on the score associated with the at least one of the one or more communication sessions.

Abstract: In one embodiment, a system for motivating electronically-scheduled event attendance can include a set of attendance listening components, an attendance prompt, and an attendance prompting tool. The attendance listening components can monitor activities performed in a networked environment. The attendance prompt can represent an electronic message and feedback mechanism that is provided on an electronic device. The attendance prompting tool can interject the attendance prompt into an activity identified by an attendance listening component as being performed by a user-selected member of the networked environment. The attendance prompt can be associated with an electronically-scheduled event the user-selected member is to attend.

Abstract: A method for message subscription based on a message aggregate characteristic is described. The method includes receiving a message subscription from a user. The message subscription is based on the message aggregate characteristic including an aspect other than textual content and bibliographic content. The method also includes determining a published message in response to receiving the message subscription. The published message satisfies the message aggregate characteristic. The method also includes providing an indication of the published message to the user.

Abstract: A method, device and computer program product for multiple identity recognition includes receiving a first communication from a sender addressed to a recipient using a first identity. A determination may be made as to whether the sender has multiple identities, and in response to determining that the sender has multiple identities, information regarding the identities of the sender is retrieved. The identities of the sender may be associated together so that the recipient may be provided an indication that the sender has at least one identity other than the first identity.

Abstract: A performance management method is operable for use with a performance management system linked to a telecommunication network. The method comprises receiving a problem report from a femtocell of a plurality of femtocells communicatively coupled to the telecommunication network. The femtocell is configured to provide communications from at least one mobile device to the telecommunication network through a broadband connection. The problem report identifies a fault being exhibited by a femtocell and a performance parameter identifying a degradation in the performance of the femtocell. The method includes analyzing the performance parameter for determining a corrective action to be performed in an environment linked to the femtocell. The method includes performing the corrective action in the environment linked to the femtocell.

Abstract: Generating a user unavailability alert in a collaborative environment. An embodiment can include receiving a user input from a user indicating an unavailability of the user. Responsive to the user input, activity of the user in the collaborative environment can be analyzed to identify whether any pending actions are allocated to the user which relate to other people identified by the user's participation in the collaborative environment. Responsive to determining at least one pending action is allocated to the user which relates to at least one other person identified by the user's participation in the collaborative environment, a first message can be generated to be communicated to the at least one other person indicating the unavailability of the user, and the first message can be communicated to the at least one other person.

Abstract: Managing relationships in a social network service implemented by at least one processor includes: establishing with the at least one processor a quantified interaction goal for at least a first party and a second party corresponding to a period of time; determining with the at least one processor, prior to an expiration of the period of time, that a current quantified accumulated interaction between the first party and the second party is inconsistent with the quantified interaction goal; and automatically performing a remedial action with the at least one processor to facilitate adjusting the quantified accumulated interaction between the first party and the second party to a level consistent with the quantified interaction goal.