Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.

Abstract: A method and system of providing guidance and information to customers by presentation of a virtual avatar. The virtual avatar is controlled in real-time by a remote customer service agent. The method includes sharing images of a physical space with the customer service agent, and enabling the customer service agent to project a virtual avatar on the physical space such that the virtual avatar appears to interact and move through the physical space. The dynamic projection of the virtual avatar is received by the customer as an augmentation of their own view of the physical space.

Abstract: A method and system of providing a wearable expanded display system for portable computing devices is disclosed. The method includes connecting a head-mounted display system to the portable computing device and anchoring a virtual projection of content from the portable computing device to a screen of the portable computing device to provide the user with an augmented reality viewing experience. The virtual projection can present the content in an enlarged view with richer content options than the smaller screen of the portable computing device. The position of the virtual projection will adapt to changes in pose of the screen to maintain the anchored relationship.

Abstract: A method and system of intelligently alerting and/or routing vehicles to improve driving safety is disclosed. The method includes sharing data collected by vehicles in different locations to determine whether the presence of dynamically moving objects such as animals and pedestrians will affect traffic conditions for other vehicles on the nearby roadways. If the system determines there is a likelihood of such objects being obstacles to other vehicles, an alert can be automatically presented to the drivers of the impacted vehicles. The method further includes generating routes for the driver that avoid, or limit, the driver's exposure to the obstacle.

Abstract: Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a passive voice authentication program. The system can receive one or more spoken words from a user. The system can select at least one word from the one or more spoken words to enroll the user into a voice authentication program without requiring further interaction from the user. The voice authentication program selectively enables access to secure data in response to receiving the at least one word spoken by the user. After enrollment of the user into the voice authentication program, at least one word spoken by the user is received, and the user is authenticated based on the at least one word.

Abstract: Embodiments described herein disclose technology for verifying authorization of an application download. The system can receive from a device associated with a user, a request to download an application. In response to a first instance of the application being downloaded on the device, the system can assign a unique identifier to the first instance of the application. After the application is downloaded and prior to granting the person requesting the application download access to the first instance of the application, the system can request via the first instance of the application identification information and particular authentication information to verify that the person requesting the application download is authorized to do so. In response to verifying that the person requesting the application download is authorized, the unique identifier can be associated with the account, user and/or device to result in a verified download of the first instance of the application.

Abstract: Embodiments disclosed herein may relate to systems and methods for secure authentication that enable a user to set up an account or log in an existing account upon an existing user vouching for the user. Embodiments disclosed herein comprise a central server that verifies one or more attributes of the user by transmitting multiple decentralized verification notifications to multiple existing users. Upon receiving a verification quorum, the server may then authenticate the user and grant the user access to a network and/or a database.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, to authenticate mobile traffic. One of the methods includes receiving a first request for a strategy from a client device over a network. The method includes providing a current strategy to the client device, the current strategy including characteristics used to authenticate requests from the client device based on the inclusion of the characteristics in the request. The method includes receiving, from the client device, a second request for access to a processing system. The method includes validating the second request according to one or more strategies, including the current strategy. The method also includes forwarding the second request to the processing system based on the validation.

Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.

Abstract: A user authentication system includes an image capture device and a controller communicatively coupled to the image capture device. The controller receives first image data associated with user identification information and generates a first set of biometric data based on the first image data. The controller also receives second image data associated with a first user action in response to the first set of biometric data approximately matching a first set of authenticated biometric data. The controller further generates a second set of biometric data based on the second image data and receives third image data associated with a second user action. The controller also generates a third set of biometric data based on the third image data. The controller further grant access to a user account in response to the second and third sets of biometric data approximately matching second and third sets of authenticated biometric data, respectively.

Abstract: Methods and systems for receiving a detection of a physical presence of a user and, in response, initiating a start-up process on an enterprise device according to a profile associated with the user are described. Thereafter, the system receives authentication credentials at the enterprise device and the user is granted access to the enterprise device after the authentication credentials are verified.

Abstract: Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a voice biometric authentication program. For example, the system can receive a voice interaction from a user where the voice interaction includes a request or a command having one or more portions. After the user is authenticated using non-voice biometric authentication information, the system enrolls the user into a voice biometric authentication program for at least one portion of the request or the command. The system also enrolls the user into the voice biometric authentication program for other requests or commands that include one of the at least one portion of the request or the command and portions of one or more second requests or commands for which the user has been enrolled into the voice biometric authentication program.

Abstract: The technology described herein detects a first device associated with a user that is within a detectable range of a second device. The system requests authentication information. In response to receiving the authentication information, a token generator associated with the user can generate a secure token. The secure token can be sent to the server. Once the secure token is verified, the user is granted access to one or more services.

Abstract: Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a voice biometric authentication program. The system can receive voice data from a user device including audio data of a user speaking a word or phrase. The system can determine the word or phrase from the voice data to determine whether the word or phrase is in a set of available words or phrases and whether the word or phrase is usable for voice authentication of the user. In response to the word or phrase being in the set of available words or phrases and being usable for the voice authentication of the user, the system can perform authentication based on the voice data without requiring further interaction from the user.

Abstract: Methods and systems for receiving a detection of a physical presence of a user and, in response, initiating a start-up process on an enterprise device according to a profile associated with the user are described. Thereafter, the system receives authentication credentials at the enterprise device and the user is granted access to the enterprise device after the authentication credentials are verified.

Abstract: The technology described herein detects a first device associated with a user that is within a detectable range of a second device. The system requests authentication information. In response to receiving the authentication information, a token generator associated with the user can generate a secure token. The secure token can be sent to the server. Once the secure token is verified, the user is granted access to one or more services.

Abstract: Methods and systems for behavioral profiling, and in particular, utilizing crowd-managed data architectures to store and manage that profile, are described. In some embodiments, a method includes observing behavioral characteristics of user interactions during a current session with the user through one of a plurality of channels. Variations between the behavioral characteristics of the user interactions observed during the current session and a behavioral profile previously developed based on prior usage patterns of the user through the plurality of channels are identified, in real-time or near real-time.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for authenticating a user using a voice biometric program are described. In some embodiments, first voice data from a user device is received. The first voice data can include audio data of a user speaking a first voice command, and the system can determine that the first voice command includes a voice command for which voice recognition can be performed. In response, the system can initiate a passive authentication scheme for selectively enabling access to secure data in response to the first voice command. The passive authentication scheme can provide the first voice data for voice recognition and receive an indication that the user is authenticated based on the voice recognition and, in response, allow access to a back-end system.

Abstract: Various embodiments of the technology described herein alleviate the need to specifically request enrollment information from a user to enroll the user in a voice biometric authentication program. For example, after receiving a call from a user, the system can identify the user and analyze the user's biometric information when the user speaks a command or request. The system can use the user's spoken command or request as enrollment information for the particular command or request or for all spoken requests. After enrollment into the voice biometric authentication program, the system can authenticate the user using biometric information before fulfilling requests or commands.

Abstract: Methods and systems for efficiently logging in or onto a computer system or other restricted system are described. An enterprise device may detect that a user device is within a detectable range of the user device. A user profile associated with the user device may be identified. The user and/or the user device may provide authentication information to the enterprise device, and the user may be granted access when the authentication information has been verified.