Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method, information processing system, and computer readable article of manufacture reinforce behavior in an individual. A behavior associated with an individual is monitored. A determination is made, based on the monitoring, that the behavior substantially matches a behavior in a set of behaviors. A set of interactive actions associated with the behavior are identified. At least one of the interactive actions in the set of interactive actions is selected. The at least one of the interactive actions that has been selected is performed. A response from the individual is monitored in response to the least one of the interactive actions being performed. An indicator is associated with the at least one of the interactive actions based on the reaction from the individual. The indicator indicates a relative degree of success in obtaining a desired response from the individual.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.

Abstract: A document corpus is annotated by given annotators and aggregates of the given annotators to generate a corpus of pre-annotated documents with given annotations. The same document corpus is annotated by a subject annotator to have subject annotations. The subject annotations are decomposed into superpositions of the given annotations. The decomposed subject annotations are mapped to a most representative superposition of the given annotations. The subject annotator may be mapped to the aggregate of given annotators corresponding to the most representative superposition.

Abstract: A polling method, online polling system and program product therefor. A system avatar unit creates, maintains and controls system avatars distributed throughout a virtual world. System avatars receive questions received from polling system clients. A dialogue module manages dialogs between system avatars presenting the questions to user avatars in the virtual world. A report generator generates reports responsive to responses given by user avatars to system avatars.

Abstract: Evaluating the performance of a text analysis engine is provided. A plurality of pre-annotated reference documents and a set of annotation types associated with the pre-annotated reference documents are received. Annotation contexts of reference annotations in the plurality of pre-annotated reference documents are analyzed using the set of annotation types. Similar annotation contexts are identified between the reference annotations and the set of annotation types. Responsive to identifying the similar annotation contexts, the similar annotation contexts are clustered thereby forming a plurality of reference annotation clusters. A set of reference content heterogeneity scores are computed based on the number of reference annotation clusters for each annotation type in the set of annotation types. An integral reference content rate for the set of annotation types is then computed and output to a user.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.

Abstract: A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.

Abstract: A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

Abstract: A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

Abstract: Improved problem diagnosis techniques for use in accordance with computing systems, e.g., distributed computing systems, are disclosed. In one aspect of the invention, a technique for diagnosing a problem associated with a computing system comprises the following steps/operations. One or more probes are executed in accordance with at least a portion of a previously selected probe schedule. When a result of one or more of the probes of the previously selected probe schedule indicates, at least, a potential problem associated with the computing system, one or more probes which optimize at least one criterion are selected in real-time. The one or more selected probes are executed so as to diagnose the potential problem.

Abstract: A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket is generated with different views where only a relevant view of the different views is provided to each particular user.

Abstract: A method of securely storing data comprising the steps of: dividing the data into a plurality of secure components; encrypting the secure components; moving each secure component to a different location which is substantially inaccessible to an unauthorized request; storing the secure components at the different locations for a period of time; repeating the moving and storing steps; moving all of the secure components to a single location in response to an authorized request; decrypting each of the secure components; and assembling the plurality of secure components to reconstruct the original data.

Abstract: A system, method and computer program product for virtual communities that enables the establishment of rules created by members of the society in accordance with the existing rule creation restrictions and, that provides a mechanism for validating and accepting of the rules established inside the society. The system, method and computer program product further provides a mechanism that enables the establishment of rules created by members of the virtual society themselves, that allows for the self-evolution of the virtual societies.

Abstract: Evaluating the performance of a text analysis engine is provided. A plurality of pre-annotated reference documents and a set of annotation types associated with the pre-annotated reference documents are received. Annotation contexts of reference annotations in the plurality of pre-annotated reference documents are analyzed using the set of annotation types. Similar annotation contexts are identified between the reference annotations and the set of annotation types. Responsive to identifying the similar annotation contexts, the similar annotation contexts are clustered thereby forming a plurality of reference annotation clusters. A set of reference content heterogeneity scores are computed based on the number of reference annotation clusters for each annotation type in the set of annotation types. An integral reference content rate for the set of annotation types is then computed and output to a user.