Patents by Inventor Grant Lawrence Miller
Grant Lawrence Miller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11907493Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.Type: GrantFiled: June 13, 2022Date of Patent: February 20, 2024Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20230134632Abstract: Systems and methods for performing dynamic code management, such as dynamic management of JavaScript tags in webpages or code segments in native applications, are disclosed. A user device loading a web or native application can access a factor, such as a user device-specific attribute or a piece of content of the webpage or native application being loaded. That factor can be applied to a rule that is evaluated (e.g., by the user device or a code server) to select one or more desired segments of code (e.g., JavaScript tags or native application code) to be executed by the user device from a pool of available code (e.g., pre-embedded code or dynamically injected code).Type: ApplicationFiled: September 9, 2022Publication date: May 4, 2023Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20230073482Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: ApplicationFiled: July 26, 2022Publication date: March 9, 2023Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20230021745Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.Type: ApplicationFiled: June 13, 2022Publication date: January 26, 2023Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 11481199Abstract: Systems and methods for performing dynamic code management, such as dynamic management of JavaScript tags in webpages or code segments in native applications, are disclosed. A user device loading a web or native application can access a factor, such as a user device-specific attribute or a piece of content of the webpage or native application being loaded. That factor can be applied to a rule that is evaluated (e.g., by the user device or a code server) to select one or more desired segments of code (e.g., JavaScript tags or native application code) to be executed by the user device from a pool of available code (e.g., pre-embedded code or dynamically injected code).Type: GrantFiled: October 5, 2020Date of Patent: October 25, 2022Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 11442604Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: GrantFiled: January 21, 2021Date of Patent: September 13, 2022Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 11397505Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.Type: GrantFiled: December 22, 2020Date of Patent: July 26, 2022Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20220086104Abstract: A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.Type: ApplicationFiled: June 24, 2021Publication date: March 17, 2022Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20210256200Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.Type: ApplicationFiled: December 22, 2020Publication date: August 19, 2021Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 11075853Abstract: A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.Type: GrantFiled: March 30, 2020Date of Patent: July 27, 2021Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20210216178Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: ApplicationFiled: January 21, 2021Publication date: July 15, 2021Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20210157557Abstract: Systems and methods for performing dynamic code management, such as dynamic management of JavaScript tags in webpages or code segments in native applications, are disclosed. A user device loading a web or native application can access a factor, such as a user device-specific attribute or a piece of content of the webpage or native application being loaded. That factor can be applied to a rule that is evaluated (e.g., by the user device or a code server) to select one or more desired segments of code (e.g., JavaScript tags or native application code) to be executed by the user device from a pool of available code (e.g., pre-embedded code or dynamically injected code).Type: ApplicationFiled: October 5, 2020Publication date: May 27, 2021Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 10936167Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: GrantFiled: January 30, 2019Date of Patent: March 2, 2021Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 10908760Abstract: An interactive demonstration application can be used to test and experience the use of overlay elements (e.g., application add-ons, such as an interactive chat overlay) on a graphical interface (e.g., of a website or a computer application) before fully integrating the overlay elements into the graphical interface. The interactive demonstration application can also be used to demonstrate and update the live settings of a live overlay element used on a live webpage.Type: GrantFiled: October 15, 2015Date of Patent: February 2, 2021Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20200366624Abstract: A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.Type: ApplicationFiled: March 30, 2020Publication date: November 19, 2020Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 10831459Abstract: Systems and methods for performing dynamic code management, such as dynamic management of JavaScript tags in webpages or code segments in native applications, are disclosed. A user device loading a web or native application can access a factor, such as a user device-specific attribute or a piece of content of the webpage or native application being loaded. That factor can be applied to a rule that is evaluated (e.g., by the user device or a code server) to select one or more desired segments of code (e.g., JavaScript tags or native application code) to be executed by the user device from a pool of available code (e.g., pre-embedded code or dynamically injected code).Type: GrantFiled: May 15, 2017Date of Patent: November 10, 2020Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 10645026Abstract: A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.Type: GrantFiled: September 6, 2018Date of Patent: May 5, 2020Assignee: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20190324611Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: ApplicationFiled: January 30, 2019Publication date: October 24, 2019Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Publication number: 20190140977Abstract: A resource prioritization system and method for processing request communications by prioritizing resources based on obtainment parameters and establishing communication channels. The resource prioritization system and method may receive a request from a user device. The request can include content related to a request specification and can be associated with a request location. The resource prioritization system and method can process the request to identify one or more resources having one or more characteristics corresponding to the request content and associated with resource locations near the user location. A communication channel can then be established between the user device and a device associated with an identified resource, such that the user can submit queries to the resource and receive query responses.Type: ApplicationFiled: September 6, 2018Publication date: May 9, 2019Applicant: LIVEPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell
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Patent number: 10228827Abstract: Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party.Type: GrantFiled: February 24, 2017Date of Patent: March 12, 2019Assignee: LIVERPERSON, INC.Inventors: Grant Lawrence Miller, Marc Campbell