Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: A method of reducing hydrogen sulfide content in a medium is disclosed. The method may include the steps of contacting a medium containing hydrogen sulfide with an effective amount of hydrogen peroxide, contacting the medium with an oxidizing agent, converting the hydrogen sulfide to sulfate, and reducing the hydrogen sulfide content in the medium. The medium may be a gas or a liquid.

Abstract: A retort system for heating product to a specified temperature for sterilization is provided. The system includes a vessel having an associated liquid spraying system where one or more baffles are provided to disrupt sprays from nozzles.

Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.

Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: A roll roofing material is provided in the form of a cylindrical roll that may or may not have an exterior covering thereon, and with transverse members being provided, carried by the cylindrical roll, and which protrude generally outwardly of an exterior cylindrical surface of the roll. The transverse members inhibit rolling of the roll roofing either off a pitched roof. One or more inserts may be provided in a hollow core of the roll, and connectors may attach a strap to these inserts for transporting the same from ground to a rooftop, or otherwise. Protective covers may be provided at opposite ends of the roll roofing, and the protective covers may comprise the transverse members, as may be desired.

Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.

Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.

Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

Abstract: A leak detecting apparatus for detecting flaws in a surface submerged in liquid is provided that includes a vacuum head for contacting the surface and forming a vacuum chamber filled with liquid between the surface and the vacuum head, the vacuum head including a multi-surface elastomer seal for contacting the surface; and a vacuum generator for pulling gas through a flaw in the surface into the vacuum head and to the gas separation chamber so as to displace the liquid from the gas separation chamber. A method for detecting flaws in a surface submerged in liquid is also provided.

Abstract: A rack for holding a portion of a thrust reverser. The rack may include a base and a supporting frame disposed perpendicularly with the base. The base and the supporting frame may include a hinge at each location where the base and the supporting frame are coupled together. The rack may also include two supporting poles parallel to the supporting frame. The two supporting poles may be designed such that the portion of the thrust reverser may be mounted onto the two supporting poles.

Abstract: A leak detecting apparatus for detecting flaws in a surface submerged in liquid is provided that includes a vacuum head for contacting the surface and forming a vacuum chamber filled with liquid between the surface and the vacuum head, the vacuum head including a multi-surface elastomer seal for contacting the surface; and a vacuum generator for pulling gas through a flaw in the surface into the vacuum head and to the gas separation chamber so as to displace the liquid from the gas separation chamber. A method for detecting flaws in a surface submerged in liquid is also provided.

Abstract: A method comprises: providing a fiber cement substrate, and joining a porous, closed cell foam to a substantial portion of a major surface of the fiber cement substrate.

Abstract: A shingle having butt and tab portions is provided, wherein the tab portions are exposed when applied to a roof, and wherein active photovoltaic element(s) appear on portions only of the tab portions of the shingles, wherein adjacent zones of the tab portions of the shingles to which the photovoltaic element(s) are applied are free of active photovoltaic elements. The shingles are applied to a roof or a major portion of a roof, laid up in courses so that exposed tab portions of next-overlying courses cover unexposed butt portions of next-underlying courses, leaving photovoltaic elements exposed. In an array of shingles on a roof, the photovoltaic elements are distributed substantially uniformally. The surface ornamentation of the exposed surfaces of the photovoltaic elements may be either complementary to the exposed surfaces of the shingles not having photovoltaic elements thereon, or may blend with such zones not having photovoltaic elements thereon.

Abstract: Algae-resistant roofing granules include inert base particles with an exterior coating including high-surface area silver as a biocide.

Abstract: A hip, ridge or rake shingle comprised of a plurality of panels sandwiched on each panel portion side of a layer of shingle material, such that each panel portion can be folded along a fold line, and wherein tabs are provided for each panel portion, adapted to be bent backwardly upon themselves, sandwiching thickening panels therebetween. The shingles can be laid up on a hip, ridge or rake of a roof, to yield desirable thickened features.

Abstract: A system and method are disclosed for producing a continuous filament reinforced thermoplastic profile having consistent cross section. A continuous reinforcing filament is pre-wetted with a first thermoplastic resin and introduced into a die, where it is contacted with a second thermoplastic resin extruded from an extruder at melt state. The temperature of the die is carefully controlled so that the pre-wetted filament and first resin do not cure or solidify until after they have contacted and mixed with the second thermoplastic resin. The mixture temperature is then controlled to make a substantially solidified profile pre-shape. A capping layer comprising a third thermoplastic resin is then co-extruded onto the outer surface of the pre-shape. A multistage die for bringing together the filament and thermoplastic resins and for maintaining appropriate temperatures at each stage of the profile-forming process is also disclosed.