Abstract: Remote customer service that reduces work to be done by customers and inhibits loss of sales opportunities is realized. A remote customer service system retains condition information representing a condition related to a sensing value of a sensor that senses an action of a customer regarding an item arranged at a facility, and clerk information representing a store where a clerk who is capable of providing customer service regarding the item is stationed. The remote customer service system acquires a sensing value of the sensor, generates a customer service request in a case where it is determined that the acquired sensing value satisfies the condition, transmits the customer service request to a computer arranged at a store represented by the clerk information, and executes remote communication between a computer having received the customer service request and a computer arranged at the facility.

Abstract: An alert output apparatus is configured to hold: image information indicating one or more inspection objects included in a photographic object of an image for which determination is to be executed; alert target item information indicating an alert target item; and co-occurrence item information indicating alert co-occurrence items each determined in advance as an item to be included in the image at the same time as the alert target item, and to output alert when determining that at least one inspection object out of the one or more inspection objects matches to the alert target item and satisfies a given condition, and when determining that no inspection object out of the one or more inspection objects matches to the alert target item but at least one inspection object out of the one or more inspection objects matches to at least one of the alert co-occurrence items.

Abstract: An alert output timing control apparatus is configured to hold an analysis target image and time information indicating a period of time time to be spent until alert is output, and output the analysis target image to a display apparatus. When the analysis target image is input to a model and it is determined that an alert target object is included in a photographic object of the analysis target image, the alert output timing control apparatus obtains a period of time time from the time information and performs control so that alert is output at timing that arrives when the obtained period of time time elapses since given timing after the analysis target image is output.

Abstract: The method includes: identifying a type of a data item in which the data is stored, using an overlap pattern indicating the type of the data item and a method for identifying the type; processing the data stored in the data item, using calculation designated for each type of the data item, and adding at least one or more new data items to the type of the data item storing the processed data; and calculating scores obtained by quantifying an amount of information displayed on a display screen for the data items including the added data items and arranging the data items on the basis of the scores.

Abstract: The method includes: identifying a type of a data item in which the data is stored, using an overlap pattern indicating the type of the data item and a method for identifying the type; processing the data stored in the data item, using calculation designated for each type of the data item, and adding at least one or more new data items to the type of the data item storing the processed data; and calculating scores obtained by quantifying an amount of information displayed on a display screen for the data items including the added data items and arranging the data items on the basis of the scores.

Abstract: A trial number and a failure number of a procedure extending to the plurality of devices configuring the mobile core network are acquired, a process trial number and a failure number of a received message in the single device are acquired, and the possibility of quality degradation of the devices configuring the mobile core network is calculated on the basis of the trial number and the failure numbers.

Abstract: A traffic management server is configured to determine a base station at which a handover occurs to a base station having a slower maximum communication speed as an area boundary base station, determine a terminal located within a coverage of the area boundary base station, and instruct a control apparatus included in a mobile network to limit a maximum usable bandwidth of the determined terminal.

Abstract: An evaluation apparatus includes: a processor; a memory; and an interface configured to receive data output by devices. The processor being configured to: receive action indicators including indicative data representing at least one physical quantity measured by a device and indicative data representing at least one specific of an action performed by the device through the interface; store the received action indicators to the memory; presume the action of the device by finding a match through comparing the received action indicators with templates each specifying a combination of items of indicative data required to presume an action of the devices; extract indicative data required to evaluate the presumed action from the received action indicators; and evaluate quality of the presumed action based on the extracted indicative data.

Abstract: A base station congestion management includes at least one data management unit to which a plurality of communication monitoring apparatuses input the base station bandwidth information and the subscriber information, a shared data store to store base station bandwidth usage information and information of list of subscriber existing within base station coverage, and a congestion management unit to determine whether congestion is occurring at the base station. The data management unit calculates a total value of a used bandwidth for each base station, updates the base station bandwidth usage information, and updates the list of subscriber identification information of a user terminal connected with the base station. The congestion management unit identifies the subscriber identification information of the user terminal connected with the base station where congestion is occurring.

Abstract: In a network system including a plurality of pieces of network equipment, detection of a piece of network equipment in which an abnormality occurs is made possible. In the network system including the pieces of network equipment, index values indicating operation states of the pieces of network equipment such as data-plane index values are acquired from the respective pieces of network equipment via communication media, high-frequency components of the acquired index values are calculated, and the abnormality in the piece of network equipment is detected based on a correlation of the high-frequency components.

Abstract: A base station congestion management includes at least one data management unit to which a plurality of communication monitoring apparatuses input the base station bandwidth information and the subscriber information, a shared data store to store base station bandwidth usage information and information of list of subscriber existing within base station coverage, and a congestion management unit to determine whether congestion is occurring at the base station. The data management unit calculates a total value of a used bandwidth for each base station, updates the base station bandwidth usage information, and updates the list of subscriber identification information of a user terminal connected with the base station. The congestion management unit identifies the subscriber identification information of the user terminal connected with the base station where congestion is occurring.

Abstract: A trial number and a failure number of a procedure extending to the plurality of devices configuring the mobile core network are acquired, a process trial number and a failure number of a received message in the single device are acquired, and the possibility of quality degradation of the devices configuring the mobile core network is calculated on the basis of the trial number and the failure numbers.

Abstract: Exemplary embodiments provide a technique to improve the system availability of the systems that have multiple links and are connected to a network fabric. In one embodiment, a switch comprises: a memory storing a first logical group which has a first plurality of IP addresses of a first plurality of ports and is assigned to a first ID (identifier), and a second logical group which has a second plurality of IP addresses of a second plurality of ports and is assigned to a second ID; and a controller controlling to cause a logical path of the first logical group to use a first physical path which is different from a second physical path to be used by a logical path of the second logical group, based on the first ID and the second ID.

Abstract: It is provided a traffic management system for managing traffic of a wireless network system, the wireless network system including at least one call control apparatus for processing a connection request from a subscriber terminal, the traffic management system being configured to predict a connection request processing completion time, which is a time required for the at least one call control apparatus to finish processing a connection request, based on a change in a slope of the connection request processing completion time in relation to a quantity of connection requests that are transferred from the subscriber terminals to the at least one call control apparatus.

Abstract: A routing control system comprising a system controller and master and slave routing servers, wherein the master routing server includes a plurality of logical controllers, each of which performs routing control for each of the user networks, the system controller monitors a load state of the master routing server and migrates at least one of the plurality of logical controllers from the master routing server to the slave routing server when the load state has satisfied a predetermined condition, so that the slave routing server inherits routing control for a particular user network associated with the migrated logical controller.

Abstract: A traffic management server is configured to determine a base station at which a handover occurs to a base station having a slower maximum communication speed as an area boundary base station, determine a terminal located within a coverage of the area boundary base station, and instruct a control apparatus included in a mobile network to limit a maximum usable bandwidth of the determined terminal.

Abstract: Systems and methods are directed to a file storage system that manages configuration information for each cloud gateway's storage device. Systems and methods also manage a configuration parameter; and a file transfer slot number, which represents how many HTTP sessions the cloud gateway can process substantially simultaneously. Based on the configuration information, systems and methods may prioritize the multiple cloud gateways. Systems and methods calculate time lengths weighted by the priorities of the cloud gateways and multiplied by the file-transfer slot number for each cloud gateway in a time period, and then allocate time slots of the cloud gateways in the time period according to the above calculated time lengths. Systems and methods therefore allow for automatically aligning the traffic between cloud gateways and cloud storage according to the configuration of cloud gateways.

Abstract: In a multi-tenant information processing system, when initially constructing a tenant, design items depending on the tenant are specified for each device constituting the tenant, and design values of the design items are calculated without overlapping with those of other tenants. In a tenant design item management table, the design items set for the devices and information indicating whether the design items depend on the tenant, are stored for each device. In a design algorithm management table, calculation formulae for making the design values to be different for each tenant are stored corresponding to the design items. A tenant design unit refers to the tenant design item management table, specifies the design items depending on the tenant among those corresponding to the devices constituting the tenant, calculates the design values of the design items according to the calculation formula, when initially constructing the tenant.

Abstract: In a multi-tenant information processing system, when initially constructing a tenant, design items depending on the tenant are specified for each device constituting the tenant, and design values of the design items are calculated without overlapping with those of other tenants. In a tenant design item management table, the design items set for the devices and information indicating whether the design items depend on the tenant, are stored for each device. In a design algorithm management table, calculation formulae for making the design values to be different for each tenant are stored corresponding to the design items. A tenant design unit refers to the tenant design item management table, specifies the design items depending on the tenant among those corresponding to the devices constituting the tenant, calculates the design values of the design items according to the calculation formula, when initially constructing the tenant.

Abstract: Exemplary embodiments may involve a meta-data server that manages data-server access control list (DS ACL) information. Each entry of this DS ACL information may include an address of a data server, an identification or a range address of chunk data on the data server, a file path of the chunk data in the file tree provided by the meta-data server, and addresses of the permitted clients. The meta-data server may determine the addresses of the permitted clients for the chunk data by retrieving the original file path of chunk data from layout information of the meta-data server, and by retrieving the entry containing the directory path that partially matches with the original file path from an access control list of the meta-data server.