Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract: An access-frequency estimating apparatus includes a storage unit that stores hours outside operating hours and for which a second-degree derivative of access frequency distribution for contact centers whose business is similar to that of a contact center subject to estimation is nearly 0, and a coefficient indicating relation between access frequency during operating hours of the other contact centers and access frequency outside the operating hours; an acquiring unit that acquires past access frequencies for operating hours of the contact center; an extracting unit that extracts, from the storage unit, a coefficient expressing relation between the access frequencies for the operating hours and an arbitrary hour outside the operating hours; a first calculating unit that calculates an estimated access frequency for the arbitrary hour of the contact center, based on the past access frequencies acquired and the coefficient; and an output unit that outputs the estimated the access frequency calculated.

Abstract: A skill-value computing apparatus classifies inquiries into groups of easy and difficult inquiries, and computes a total skill value of an agent by taking into account the difficulty level of each inquiry.

Abstract: In a solid state imaging device according to the present application, a sampling hold part samples and holds, in accordance with sampling control signals ?TVN, ?TVS, a dark signal and a light signal of each of vertical signal lines provided to correspond to each column of pixels, and supplies the signals being held to horizontal signal lines in accordance with a horizontal scanning signal. During predetermined intervals T21, T22 including signal sampling timings t1, t2 determined by the sampling control signals ?TVN, ?TVS, pulse, signals ?GH, ?HCLK1, ?HCLK2, ?RSTH that relate in reading the signals supplied from the sampling hold part to the horizontal signal lines are stopped. Accordingly, an influence of noise when the signals corresponding to the signals of the vertical signal lines are sampled by the sampling hold part is reduced, resulting in that an image quality of a captured image is further increased.

Abstract: An image shooting device includes: an image shooting part formed of a pixel array and a reading control part in which the pixel array includes a plurality of pixels arranged in a matrix form, each of the pixels having a photoelectric conversion part, a transfer transistor, an amplifying transistor, and a reset transistor, and the reading control part performs reading by switching a first reading control in which the reset transistor is controlled to be turned off before exposure to read the pixel signal from a part of rows of the pixel array and a second reading control in which the pixel signal is read from the pixel array after the exposure; and a correcting part correcting the pixel signal read through the second reading control based on the pixel signal read through the first reading control.

Abstract: A solid state imaging device includes a plurality of pixels, a plurality of vertical signal lines, a plurality of sample hold sections, a horizontal output section, and a horizontal scanning circuit. The horizontal output section is made up of a plurality of first horizontal signal lines connected to at least two or more vertical signal lines, and second horizontal signal lines connected to the plurality of first horizontal signal lines via the selection switches. The horizontal scanning circuit controls so that at least two of the plurality of selection switches are turned on and the pixel signal is output to the second horizontal signal lines when the pixel signal held in the sample hold sections is output to the horizontal signal lines.

Abstract: An imaging sensor has a pixel array in which pixels are disposed in a two-dimensional matrix state, a sampling part, a shutter control part, and a clipping circuit. A vertical signal line is coupled to the plurality of pixels disposed in a column direction, and to which a pixel signal is input from the pixels. The sampling part is coupled to the vertical signal line, and to which the pixel signal output to the vertical signal line is input. The shutter control part makes the pixel array to perform a global shutter operation. The clipping circuit is provided at an input side of the sampling part, and clips an electric potential of the vertical signal line to a first clip level before the pixel signal is input from the pixels to the vertical signal line when the shutter control part performs the global shutter operation. As a result, it is possible to stably operate the sampling part even when a global electronic shutter is enabled by a control of a read operation from the pixels.

Abstract: In a work skill estimating device, an item information receiving unit receives, as item information, duration information of each dealing sequence in a customer call. A dealing duration estimating unit estimates a dealing duration of an item based on the item information received. A work skill estimating unit estimates an operator's work skill based on the dealing duration estimated. A skill map creating unit creates a skill map to comprehend the operator's work skill estimated.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.

Abstract: In a solid state imaging device according to the present application, a sampling hold part samples and holds, in accordance with sampling control signals ?TVN, ?TVS, a dark signal and a light signal of each of vertical signal lines provided to correspond to each column of pixels, and supplies the signals being held to horizontal signal lines in accordance with a horizontal scanning signal. During predetermined intervals T21, T22 including signal sampling timings t1, t2 determined by the sampling control signals ?TVN, ?TVS, pulse, signals ?GH, ?HCLK1, ?HCLK2, ?RSTH that relate in reading the signals supplied from the sampling hold part to the horizontal signal lines are stopped. Accordingly, an influence of noise when the signals corresponding to the signals of the vertical signal lines are sampled by the sampling hold part is reduced, resulting in that an image quality of a captured image is further increased.

Abstract: In a CCW fetching section, for each input/output device being a control objective, a result prediction table in which prediction values of status values to be returned from an input/output device as execution results of CCW commands, is referred to. Then, based on the prediction values, commands being pre-fetching objectives are pre-fetched from a CCW program stored in a memory, and transmitted to a CCW executing section. On the other hand, in the CCW executing section, the pre-fetched commands are sequentially executed, and the actual status values as the execution results are received from the input/output device. Then, when the received actual status values are not same as the predicted status values, success or failure in prediction is notified to the CCW fetching section, and also, the result prediction table is updated in the CCW fetching section.

Abstract: An access-frequency estimating apparatus includes a storage unit that stores hours outside operating hours and for which a second-degree derivative of access frequency distribution for contact centers whose business is similar to that of a contact center subject to estimation is nearly 0, and a coefficient indicating relation between access frequency during operating hours of the other contact centers and access frequency outside the operating hours; an acquiring unit that acquires past access frequencies for operating hours of the contact center; an extracting unit that extracts, from the storage unit, a coefficient expressing relation between the access frequencies for the operating hours and an arbitrary hour outside the operating hours; a first calculating unit that calculates an estimated access frequency for the arbitrary hour of the contact center, based on the past access frequencies acquired and the coefficient; and an output unit that outputs the estimated the access frequency calculated.

Abstract: In the present invention, for each set of blocks [#(0) to #(N?1)] storing update data, a history block [#(N)] storing an update state value, for example, a generation, time or check code, showing an update state is provided, constituting a set of management data as a check object. When writing update data on a disk, a new update state value is calculated for the same set of management data and stored in memory as update state confirmation value. The new update state value is also set as write data in the history block in the same set of management data, and the entire of the set of management data including update data and update state value are written onto a disk. The history block is read and disk write omissions are detected by comparing the update state value and the update state confirmation value stored in memory.

Abstract: An optimization control part controls as an optimum method that optimizes a personnel assignment with an optimum gradient method by simulating with a simulator. An increase and decrease personnel assignment calculation part calculates the increase and decrease personnel assignment by using an approximation model to find the next tentative optimum solution and to generate an initial value by using the approximation model. In addition, the personnel assignment information storage stores the necessary information to optimize the personnel assignment, and the simulator, the optimization control part and the increase and decrease personnel assignment calculation part refer to the information in the personnel assignment information storage part, update it and perform processing.

Abstract: The present invention has been made in order to manufacture a silicon semiconductor substrate used for a semiconductor integrated circuit device, higher in carrier mobility, especially in electron mobility, which is a carrier of an n-type FET, on a {100} plane as a main surface, and provides a silicon semiconductor substrate and a method for manufacturing the same, wherein the conventional RCA cleaning is employed without the use of special cleaning and the surface of the substrate is planarized at an atomic level to thereby decrease the surface roughness thereof without the use of the radical oxidation. The present invention provides a silicon semiconductor substrate comprising: a {110} plane or a plane inclined from a {110} plane as a main surface of the substrate; and steps arranged at an atomic level along a <110> orientation on the main surface.

Abstract: Log information indicative of a response operation performed by an agent belonging to a first line is stored in an agent state log, and a statistical-data accumulating unit calculates a total of handling time and a transfer probability included in the log information stored in the agent state log and stores the total of the accumulated handling time and transfer probability in a agent statistical data. An agent-state monitoring unit updates a transfer probability list in agent state data based on the total handling time and the transfer probability, and a routing engine unit estimates the number of agents to be needed in the future in a second line based on the transfer probability.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.

Abstract: A skill-value computing apparatus classifies inquiries into groups of easy and difficult inquiries, and computes a total skill value of an agent by taking into account the difficulty level of each inquiry.

Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract: When receiving a request for a write, write data is added by identifier information for confirming the normality of the data and then written to a storage apparatus, with the identifier information being added to format information, of a writing track, which is recorded in a track format table. And when receiving a request for a read, the requester is notified of a data abnormality if identifier information of data read from a storage apparatus does not identify with that of format information, of the reading track, which is recorded in the track format table.