Patents by Inventor I. Dan MELAMED

I. Dan MELAMED has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CORRELATED CALL ANALYSIS
    Publication number: 20100161315
    Abstract: A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.
    Type: Application
    Filed: December 24, 2008
    Publication date: June 24, 2010
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: I. Dan MELAMED, Yeon-Jun KIM, Bernard S. RENGER, Andrej LJOLJE, David J. SMITH