Abstract: A system includes a support box containing hardware and software for connecting to a host application sever. The support box has an input for providing local settings. A memory connector is adapted to couple to a separate memory device containing connectivity and licensing information pertaining to a specific customer and enabling access to selected host application functions.

Abstract: This disclosure describes software for supporting an application. In one aspect, software for supporting a business application receives error and dynamic context information from a remote business application in response to an incident. The dynamic context information at least partially identifies one or more business objects (BOs) associated with the incident. The software is further operable to clone at least one of the BOs associated with the incident. The software can then start a transaction simulating the incident. Conversely, the business application (or other supported software) can transmit error and dynamic context information to support software related to an incident within having a particular execution environment. In response to an automated request from the support software executing a simulated transaction simulating the incident, the supported software communicates a clone of one of the associated BOs to the support software.

Abstract: A remote printing system and method is provided. A server on a first private network may receive a request from a user that has performed a login procedure of the first private network, the request requesting the printing of a document to a specified printer. The first private network may determine that the printer is located on a second private network that has a login procedure that is separate from the login procedure of the first private network. The first private network may then reformat the print request and the document from a format native to the first private network to a format that is recognized by a module at the second private network, and may send the reformatted document and the reformatted print request to the second private network.

Abstract: A customer support wizard that compares customer data with attributes of support notes to identify which notes are relevant, and to systematically shrink the number of candidate notes by asking the customer questions. Questions are selected based on an analysis of the attributes of the remaining candidate notes. If no note is found, the customer's data is sent to a development team so that a new solution can be prepared and sent back to the customer. If a customer selects a note that is not an exact match, an assumption can be made that the note will solve the customer's problem after a threshold amount of time has transpired without further customer activity. After the threshold has expired, the customer's data and the note may automatically be sent to a development team for further study.

Abstract: A tool is proposed for supporting active documents. In one embodiment, an active document may be opened in an application program executing at a first computer, the active document being in a format recognized by the application program. Data relating to a first active document may be received data at the first computer from a user of the application program, and a search request based on the received data may be sent from the first computer to a second computer that maintains a plurality of data objects. In one embodiment, the application program at the first computer is unable to perform any functions with data objects at the second computer. The first computer may receive information relating to a result of the search request from the second computer and may store the information in the first active document.

Abstract: This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository.

Abstract: Methods and apparatus are provided for supporting text-based context links for application programs. An embodiment includes a first computer to maintain a database of data objects and a second computer to execute an application program that operates on a file having text elements. In an embodiment, the second computer is to execute a link program to access a data object on the first computer based on a user of the application program having used the application program to select a text element that is related to that data object.

Abstract: Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The language of the first party may be recognized automatically. Further, the voice data from the call may be analyzed either fully or in part by a voice recognition system and converted into text.

Abstract: A system and method for generic output management. According to an embodiment of the invention, an engine receives a request to provide output based on a form template, the request including an identifier associated with the form template, retrieves from a data store meta-data associated with the form template identifier, the meta-data specifying how to retrieve data referenced in the form template from one or more data sources external to the form template, utilizes the meta-data to retrieve the referenced data, assembles the retrieved data into a format for delivery to a form rendering engine, and provides the assembled data to the form rendering engine to be associated with a form to be generated based on the form template.

Abstract: A system includes a support box containing hardware and software for connecting to a host application sever. The support box has an input for providing local settings. A memory connector is adapted to couple to a separate memory device containing connectivity and licensing information pertaining to a specific customer and enabling access to selected host application functions.

Abstract: A system and method for selective form configuration. According to an embodiment of the invention, an engine retrieves a form template from a data store, the form template specifying a plurality of form elements, parses the form template to identify one or more configurable form elements from the plurality of form elements, presents to a user via a user interface one or more selectable options specifying configuration settings to govern modifications of the one or more identified configurable form elements, receives from the user interface a selection of the one or more options provided by the user, generates a descriptor identifying the selected options provided by the user, and associates the descriptor with the form template.

Abstract: The inventive subject mater relates to software application configuration and, more particularly, deployment of a software application configuration. Various embodiments provide systems, methods, and software that configure an application in an application configuration environment and deploying configuration settings from the configuration environment to an application execution environment.

Abstract: The present subject mater relates to testing software application configurations and, more particularly, to a test engine. The various embodiments described and illustrated herein provide systems, methods, and software that maintain a configuration database in a memory, wherein the configuration database includes a representation of configuration settings of an application. Some such embodiments may further store a test engine module in the memory, wherein the test engine module includes a set of test cases, which when processed, test functionality of the application, wherein a test case is selected for execution as a function of one or more application configuration setting representations from the configuration database.

Abstract: The present subject mater relates to configuring computer systems and, more particularly, to systems, methods and software to configure a “system on the fly.” Some embodiments include storing, on a computing device, at least a subset of an application configuration dataset of a target application, and storing, on the computing device, at least a subset of an application transaction dataset of the target application. Some embodiments also include providing a configuration application on the computing device to receive data and data modifications within the configuration dataset and the transaction dataset of the target application and uploading received data modifications of the configuration dataset and the transaction dataset to an application configuration environment of the target application.

Abstract: The present subject mater relates to configuring computer systems and, more particularly, to data migration. Various embodiments of the present subject matter provide systems, methods, and software to receive and store customer information including information detailing customer data from legacy applications. Some embodiments further determine a plan to migrate the customer data from the legacy applications to a target application as a function of the received customer information and the target application.

Abstract: The present subject mater relates to configuration of software applications and, more particularly, a configuration transformation layer. The various embodiments described herein provide systems, methods, and software to instantiate a multilayer application, wherein each application layer includes configuration settings and executing a transformation engine to transform configuration settings between application layers as a function of one or more transformation schemas.

Abstract: The present subject mater relates to configuration of software applications and, more particularly, delta layering of software application content. The various embodiments described herein provide systems, methods, and software to store a first application instance in a first layer and modify the first application instance, wherein the modifying includes a modification to one or more items of first application instance content. Some embodiments further store the first application instance modifications in a second layer, wherein the second layer can be deployed to a second application instance.

Abstract: This application relates to document generation and management and, more particularly, cross-tier intelligent document generation and management. Various embodiments provide systems, methods, and software to quickly generate document templates with fields associated with data items, instantiate documents from such document templates, and submit the documents for processing and dispatch to intended recipients.

Abstract: The present subject mater relates to software application configuration and, more particularly, a change assistant for software application configuration. Some of the various embodiment described herein provide systems, methods, and software to identify a need for an application change and query a database of application change solution recommendations as a function of the identified need for the application change to identify one or more application change solution recommendations. Such embodiments further route the identified need for an application change and the one or more identified application change solution recommendation to a system administrator queue.

Abstract: The present subject mater relates to computer application solutions and, more particularly, an application solution proposal engine. The various embodiments herein provide systems, methods, and software to receive customer information including information detailing customer data processing preferences, process the customer information to identify portions of an application related to the customer data processing preferences, and generate one or more application proposals as a function of the identified portions of the application. These and other embodiments may rapidly provide an application solution proposal and ancillary information to a customer.