Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A first set of information is identified, collected by a first agent during monitoring of a first software component. A second set of information is identified, that was collected by a second agent during monitoring of a second software component. It can be determined that the first and second sets of information each include characteristics of a particular transaction involving the first and second software components. A model is generated of the particular transaction based at least in part on the first and second sets of information. The model includes a representation of the involvement of the first and second software components within the particular transaction. In some aspects, characteristics included in the first and second set of information can include timing information for use, for example, in generating a model representing ordering of software components' involvement in one or more transactions.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: Transaction data is received from a software-based agent instrumented on a particular software component in a system comprising a plurality of software components. The transaction data can describe characteristics of a particular transaction involving the particular software component and another software component in the plurality of software components as observed by the agent during operation of the system, the particular transaction is contemporaneous with another transaction involving software components in the system. From the transaction data, the particular transaction is determined to fall within a defined transaction boundary for the system. A profiler is automatically invoked to profile the particular transaction based on determining that the particular transaction falls within the transaction boundary.

Abstract: Transaction data is received identifying characteristics of a particular transaction involving the first software component and a second software component as observed by an agent during operation of the system. The particular transaction is contemporaneous with another transaction involving software components in the system. It is determined, from the transaction data, that the particular transaction falls within a defined transaction boundary for the system and the other transaction falls outside the transaction boundary. A virtual service is instantiated for use in the particular transaction that simulates responses of a particular software component of the system.

Abstract: Frame data is received from an agent instrumented on a software component, the frame data describing a particular request from the software component to a database access component intercepted at the agent. The particular request corresponds to a transaction involving a database and the software component can interface with the database using the database access component. A service mode is identified that corresponds to the transaction and virtualization data is generated based on the service model and the particular request. The virtualization data is sent to the agent that describes a virtualized response to be provided by the agent to the software component as a response to the particular request.

Abstract: Transaction data is received identifying characteristics of a particular transaction involving the first software component and a second software component as observed by an agent during operation of the system. The particular transaction is contemporaneous with another transaction involving software components in the system. It is determined, from the transaction data, that the particular transaction falls within a defined transaction boundary for the system and the other transaction falls outside the transaction boundary. A virtual service is instantiated for use in the particular transaction that simulates responses of a particular software component of the system.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: Transaction data is received from an agent instrumented on a first one of a plurality of software components in a system, the transaction data identifying characteristics observed by the agent during monitoring of the first software component during a transaction involving the first software component and a second one of the plurality of software components. A second thread running on the second software component is identified that is at least partially dependent on a first thread run on the first software component during the transaction, the second thread corresponding to code of the second software component with a conditional breakpoint defined to be triggered based on when the second thread falls within a defined transaction boundary for the system. From the transaction data, it can be determined that the second thread falls within the transaction boundary to cause the conditional breakpoint to be triggered.

Abstract: According to one aspect of the present disclosure, a method comprises receiving a command to load first compiled program code for execution by a processor. The first compiled program code is decompiled to generate source code. The source code is compiled to generate second compiled program code, the second compiled program code comprising information associated with the source code. The second compiled program code is provided to a debugger.

Abstract: Transaction data is received identifying characteristics of a particular transaction involving the first software component and a second software component as observed by an agent during operation of the system. The particular transaction is contemporaneous with another transaction involving software components in the system. It is determined, from the transaction data, that the particular transaction falls within a defined transaction boundary for the system and the other transaction falls outside the transaction boundary. A virtual service is instantiated for use in the particular transaction that simulates responses of a particular software component of the system.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

Abstract: Transaction data is received from an agent instrumented on a first one of a plurality of software components in a system, the transaction data identifying characteristics observed by the agent during monitoring of the first software component during a transaction involving the first software component and a second one of the plurality of software components. A second thread running on the second software component is identified that is at least partially dependent on a first thread run on the first software component during the transaction, the second thread corresponding to code of the second software component with a conditional breakpoint defined to be triggered based on when the second thread falls within a defined transaction boundary for the system. From the transaction data, it can be determined that the second thread falls within the transaction boundary to cause the conditional breakpoint to be triggered.

Abstract: Transaction data is received from a software-based agent instrumented on a particular software component in a system comprising a plurality of software components. The transaction data can describe characteristics of a particular transaction involving the particular software component and another software component in the plurality of software components as observed by the agent during operation of the system, the particular transaction is contemporaneous with another transaction involving software components in the system. From the transaction data, the particular transaction is determined to fall within a defined transaction boundary for the system. A profiler is automatically invoked to profile the particular transaction based on determining that the particular transaction falls within the transaction boundary.