Abstract: A first set of information is identified, collected by a first agent during monitoring of a first software component. A second set of information is identified, that was collected by a second agent during monitoring of a second software component. It can be determined that the first and second sets of information each include characteristics of a particular transaction involving the first and second software components. A model is generated of the particular transaction based at least in part on the first and second sets of information. The model includes a representation of the involvement of the first and second software components within the particular transaction. In some aspects, characteristics included in the first and second set of information can include timing information for use, for example, in generating a model representing ordering of software components' involvement in one or more transactions.

Abstract: A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.