Abstract: A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: in response to a receipt of an electronic request comprising one or more structured data fields and one or more unstructured data fields, identify a set of previous electronic requests using the one or more structured data fields of the received electronic request; train a probabilistic classification model using at least one structured data field of the identified set of previous electronic requests; execute the trained probabilistic classification model using the one or more unstructured data fields of the received electronic request; and automatically select a request handler using an output of the executed probabilistic classification model.

Abstract: A contact center system uses user profiles and agent profiles to determine a routing for a contact center engagement request from a user device to an agent device. Responsive to the contact center engagement request, a user profile associated with the user device is accessed to determine a prioritization score. The prioritization score can be determined in some cases using both information associated with the user profile and input obtained from the user device. Agent profiles are accessed to determine an agent to support the contact center engagement request based on the prioritization score. Each of the agent profiles corresponds to a different contact center agent or agent group. The determined agent may be selected from amongst a plurality of candidates identified based on the profile evaluation. A private session is then established between the user device and a device of the agent.

Abstract: A User Equipment (“UE”) described herein may connect or request connection to a base station of a wireless network. The base station may implement multiple frequency bands, and connecting or requesting connection to the base station may include connecting or requesting connection via a particular frequency band of the multiple frequency bands. The UE may provide an indication of the particular frequency band to a core of the wireless network. The core may select a set of parameters for communications between the UE and the wireless network based on the indication of the particular frequency band. Additionally, or alternatively, the core may provide an indication of the particular frequency band to a device that provides a service to the UE via the wireless network, and the device may select parameters for the service based on the indication of the particular frequency band.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: A contact center service is configured, deployed, and operated for a limited term in connection with an event. Configurations to provide a contact center service for an event are defined according to a term of the event and one or more service features available for attendees of the event to use. The contact center service is deployed at or prior to the start of the term of the event according to the configurations. Responsive to deploying the contact center service, the service features are facilitated via the contact center service, such as to enable contact center engagements between agents and users as event attendees. The contact center service is eventually terminated based on an expiration of the term. Contact center as a service software used to configure, deploy, and operate the contact center service may be integrated with an event system used to implement the event.

Abstract: A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

Abstract: The present invention discloses a wireless network detection apparatus. A storage circuit stores virtual wireless communication apparatus information. A wireless signal transmission circuit communicates using a wireless communication protocol. A processing circuit executes software or firmware executable commands to perform a wireless network detection method including the steps outlined below. Whether a wireless signal including non-predetermined electronic apparatus identification information being received is determined. When the wireless signal is received, an existence signal is broadcasted accordingly. A first-time pairing information that is transmitted from a non-predetermined electronic apparatus based on the existence signal is received to perform the first-time pairing and store the non-predetermined electronic apparatus identification information in the storage circuit.

Abstract: A method and a device of controlling the position of the X-ray tube of a computed tomography (CT) system may include: acquiring an AP signal output by an AP sensor of the CT system, an IP signal output by an IP sensor and encoder data output by a motor, determining a homing positioning signal AP0 of the AP signal based on the AP signal and the IP signal, where the homing positioning signal AP0 is used to determine the starting point of the period of rotation of the X-ray tube, utilizing the encoder data to calculate the encoder data containing AP signal based on the determined homing positioning signal AP0, where the encoder data containing AP signal is the AP signal processed by use of the encoder data, and controlling the position of the X-ray tube based on the encoder data containing AP signal.

Abstract: The present disclosure discloses a face identification system that includes an image-retrieving circuit, an invisible light source and a processing circuit. The image-retrieving circuit includes light-sensing elements each including a plurality of visible light sensors and an invisible light sensor. The processing circuit executes software and firmware executable commands to execute a face identification method that includes the steps outlined below. An invisible light is emitted to an object to be identified by the invisible light source. A visible light sensed frame and an invisible light sensed frame are retrieved by using the visible and invisible light sensors. Determine whether a light reflection related parameter of the invisible light sensed frame is within a predetermined range is determined only according to the invisible light sensed frame. When the light reflection related parameter is within the predetermined range, the object to be identified is determined to be a real face.

Abstract: A method and a device of controlling the position of the X-ray tube of a computed tomography (CT) system may include: acquiring an AP signal output by an AP sensor of the CT system, an IP signal output by an IP sensor and encoder data output by a motor, determining a homing positioning signal AP0 of the AP signal based on the AP signal and the IP signal, where the homing positioning signal AP0 is used to determine the starting point of the period of rotation of the X-ray tube, utilizing the encoder data to calculate the encoder data containing AP signal based on the determined homing positioning signal AP0, where the encoder data containing AP signal is the AP signal processed by use of the encoder data, and controlling the position of the X-ray tube based on the encoder data containing AP signal.

Abstract: The present invention discloses a wireless network detection apparatus. A storage circuit stores virtual wireless communication apparatus information. A wireless signal transmission circuit communicates using a wireless communication protocol. A processing circuit executes software or firmware executable commands to perform a wireless network detection method including the steps outlined below. Whether a wireless signal including non-predetermined electronic apparatus identification information being received is determined. When the wireless signal is received, an existence signal is broadcasted accordingly. A first-time pairing information that is transmitted from a non-predetermined electronic apparatus based on the existence signal is received to perform the first-time pairing and store the non-predetermined electronic apparatus identification information in the storage circuit.

Abstract: The present invention discloses a wireless signal extending apparatus that includes a wireless signal transmission circuit and a processing circuit. The wireless signal transmission circuit only includes a single receiving circuit and a single transmission circuit. The processing circuit executes software or firmware executable commands to perform a wireless signal transmission method including steps outlined below. A first transmission channel between the wireless signal transmission circuit and a wireless network router that corresponds to a standard WiFi wireless communication protocol is controlled to perform communication during a plurality of router communication time periods.

Abstract: The present disclosure discloses an image surveillance system that includes an image recording host and IP cameras. Each of the IP cameras includes a storage circuit that stores identification information including identification codes, a communication circuit that performs network communication and a processing circuit. The processing circuit executes software and firmware executable commands to execute an image surveillance system establishing method that includes the steps outlined below. The other IP cameras are identified according to the identification information by using the communication circuit to perform network connection thereto to form a local area network that only includes the IP cameras. Within the local area network, a connection path is set to connect the image recording host either indirectly through at least one of the other IP cameras or directly. An image stream is transmitted to the image recording host through the connection path by using the communication circuit.

Abstract: The present disclosure discloses a face identification system that includes an image-retrieving circuit, an invisible light source and a processing circuit. The image-retrieving circuit includes light-sensing elements each including a plurality of visible light sensors and an invisible light sensor. The processing circuit executes software and firmware executable commands to execute a face identification method that includes the steps outlined below. An invisible light is emitted to an object to be identified by the invisible light source. A visible light sensed frame and an invisible light sensed frame are retrieved by using the visible and invisible light sensors. Determine whether a light reflection related parameter of the invisible light sensed frame is within a predetermined range is determined only according to the invisible light sensed frame. When the light reflection related parameter is within the predetermined range, the object to be identified is determined to be a real face.

Abstract: The present disclosure discloses an image surveillance system that includes an image recording host and IP cameras. Each of the IP cameras includes a storage circuit that stores identification information including identification codes, a communication circuit that performs network communication and a processing circuit. The processing circuit executes software and firmware executable commands to execute an image surveillance system establishing method that includes the steps outlined below. The other IP cameras are identified according to the identification information by using the communication circuit to perform network connection thereto to form a local area network that only includes the IP cameras. Within the local area network, a connection path is set to connect the image recording host either indirectly through at least one of the other IP cameras or directly. An image stream is transmitted to the image recording host through the connection path by using the communication circuit.

Abstract: A roller assembly includes a workbench, a roller module located above the workbench, and a locking assembly coupled to the roller module and configured to position the roller module above the workbench. The roller module includes a driving device and a pressure roller. The driving device is coupled to the pressure roller through a crank assembly. The crank assembly drives the pressure roller to move along a track to roll on a work-piece positioned on the workbench.

Abstract: A housing of metal combined with plastic used for an electronic device includes a metal frame and a plastic connecting member. The metal frame comprises a middle frame portion, an inner surface of the middle frame portion forming at least one metal rib. The plastic connecting member comprises a plastic base portion formed on one side surface of the metal rib, and the plastic base portion and the metal rib together form a reinforcing bar to greatly increase a strength of the finished housing.

Abstract: A roller assembly includes a workbench, a roller module located above the workbench, and a locking assembly coupled to the roller module and configured to position the roller module above the workbench. The roller module includes a driving device and a pressure roller. The driving device is coupled to the pressure roller through a crank assembly. The crank assembly drives the pressure roller to move along a track to roll on a work-piece positioned on the workbench.

Abstract: An account number registration method is provided. Indication information transmitted by a transaction server is received, the indication information including a second business account number of a terminal, a second account name corresponding to the second business account number, and a second recipient account number, a resource being transferred out from the second business account number to the second recipient account number. A registered account number is allocated according to a first account name in response to the second business account number being the same as a first business account number that is pre-stored, the second account name being the same as the first account name that is pre-stored, and the second recipient account number being the same as a first recipient account number that is pre-stored. A notification message indicating a registration success is transmitted to the terminal.

Abstract: An SFP cable connector capable of protecting solder joints includes a lower case, a cable, a circuit board that is soldered with one end of the cable to form a plurality of solder joints, an insulator being formed on the circuit board and covering said solder joints, and an upper case being mounted on the lower case and being capable of pressing the insulator. The SFP cable connector can provide a direct protection for said solder joints by employing the upper case to press the insulator downward, thereby preventing said solder joints between the cable and the circuit board from being damaged and ensuring the quality of the SFP cable connector.