Abstract: A consumer is identified engaged in an activity at a specific physical location. A context is formulated for the consumer based on the activity, the location, preferences associated with the consumer, and a history associated with the consumer. A natural language voice-based assistance session is initiated with the consumer. The session follows the consumer as the consumer travels and remains engaged in the activity. In an embodiment, the session is seamlessly maintained and is seamlessly transferred from a plurality of different devices as the consumer is engaged in the activity and travels. In an embodiment, the session is initiated without the consumer requesting the session.

Abstract: A pre-staged or in-person provided order is received from a customer location. Order details are sent to a fulfillment terminal and items associated with the order are prepared or collected. The items are loaded into an autonomous device. The autonomous device plans a route from its current location to the customer location and the autonomous device navigates from its current location to the customer location using the route. The customer is verified at the autonomous device and a secure bin is unlocked by the autonomous device. The customer removes the items associated with the order from the unlocked secure bin, and the autonomous device navigates back to its original location within an enterprise.

Abstract: Cameras capture time-stamped images of predefined areas (zones) and assets (objects). Behaviors and actions of persons are tracked in the images with respect to the zones and the objects based on rules. Persons are identified when the behaviors or actions indicate that the persons are attempting to access a particular zone or a particular object. Multifactor authentication is performed on the persons based on the rules and access to the particular zone or the particular object is granted or denied. All access attempts along with the corresponding images associated with the access attempts are logged for auditing.

Abstract: Cameras capture time-stamped images within predefined areas (zones). Behaviors and actions of persons are tracked in the images with respect objects (assets) located within the zones based on rules. A risk assessment is dynamically adjusted based on the behaviors, actions, and the rules. An automated action is processed based on the risk assessment. A current risk score drives reporting, notifications, auditing, and security processes based on the rules. In an embodiment, a variety of sensors are located within the zones and provide real-time events with respect to some actions of a person or persons present within the zones.

Abstract: A user makes a request from a requesting device for access to a secure operation associated with a network-based service. A first biometric authentication is processed for the request and at least one second scope-based authentication is processed for the request based on an analysis of a physical environment for the requesting device. A determination is made based on at least the first biometric authentication and the scope-based authentication whether the secure operation can be: processed on behalf of the user by the network-based service, not processed at all, or processed only if requested from a specific medium/channel associated with a specific device, which may or may not be the requesting device.

Abstract: An Internet-of-Things (IoT)-enabled lock is provided to control access to a secure physical asset. Disparate authorized systems make requests for an access and receive authorization to access the asset. An authorized user with an authorized mobile device is dispatched to the asset pursuant to a request. Proximity-based mobile device authentication is performed when the mobile device is in a configured proximity of the asset and the mobile device establishes a wireless connection to the lock. A second factor authentication is performed on the user that operated the mobile device. A One-Time Code (OTC) is generated and provided to either the lock or the mobile device for access to the asset. Access events and service information for the asset are stored in a shared data repository. Each system has access through to the shared data repository to all auditing information associated with the asset.