Abstract: A contact center, system, and method of operating a contact center are provided. In one example, the system includes a quantum computing resource and a server. The server is configured to receive a contact from a customer communication device, provide information about the contact to the quantum computing resource, receive a probabilistic output from the quantum computing resource based on the quantum computing resource processing the information about the contact, and make a work assignment decision for the contact based on the probabilistic output.

Abstract: Multiple vendors often contribute a portion of their hardware and/or software to a customer to enable a particular feature. When issues occur, a contact center for more than one vendor may be required to perform an action in order to identify a resolution to the issue and apply the resolution. By coordinating multiple contact centers with smart contracts via a distributed leger, rules may be developed for the creation of blocks for notifications, escalations, tasks, and other actions or informational notifications to resolve the issue. Additionally, the blockchain may serve as a permanent record provide a history of actions taken, by whom, and when.

Abstract: The present invention provides a lathe having a speeder device to increase the speed of a workpiece to be worked on by the lathe as compared to the speed of a workpiece to be worked on by the lathe without the use of the speeder device. The speeder device includes a torque arm, a means for stopping rotation of the torque arm, a planetary gearset assembly, an output spindle assembly, and a collet assembly. The means for stopping rotation of the torque rod is secured to a first end of the torque rod and the planetary gearset assembly is operatively connected to a second end of the torque rod. The output assembly is operatively connected to the planetary gear assembly, and the collet assembly holds the workpiece and is operatively connected to the spindle assembly.

Abstract: Providing a blockchain device enrollment service includes creating an enrollment smart contract that controls access to a service by the device; creating a pools smart contract associated with managing a plurality of different endpoints, wherein the pools smart contract is registered with the enrollment smart contract; registering and configuring a manufacturer smart contract with the enrollment smart contract; and registering and configuring a service provider smart contract with the enrollment smart contract.

Abstract: An antenna includes a dielectric substrate having a planar shape. The dielectric substrate has a first side and a second side. An elongated feed is disposed on the first side of the substrate. A ground plane is disposed adjacent to and spaced apart from the feed on the first side of the substrate. A meander has a first end coupled to the elongated feed. The meander comprises a second end disposed opposite the first end. A first extension extends from the second end adjacent to the meander. A second extension extends from the second end adjacent to the meander.

Abstract: A material (e.g., proppant) handling system includes a storage container, a mechanical conveyor system, and a pneumatic conveyor system. The mechanical conveyor system is configured to convey material from an unloading station to a conveyor system discharge and into an inlet of the storage container (e.g., at an elevation that is higher than the unloading station). The pneumatic delivery system is configured to deliver material from the storage container to an off-system destination (e.g., a silo or the like), pneumatically. In a typical implementation, the storage container, the mechanical conveyor system, and the pneumatic conveyor system are all on, or connected to, or supported by one common chassis.

Abstract: A method and system are described that interact with a self-service system on behalf of a customer and without requiring a presence of the customer during the interactions. An illustrative method includes receiving one or more inputs from a customer, where the one or more inputs define a desired action to take on behalf of the customer with the self-service system in the absence of the customer's presence, obtaining contact information for the self-service system, using the contact information to automatically establish a communication session with the self-service system, receiving a prompt from the self-service system, and performing the desired action as a response to the prompt, where the desired action is performed during the communication session on behalf of the customer and in the absence of the customer's presence.

Abstract: The invention provides a method of diagnosing overactive bladder disorder (OAB), the method comprising: measuring the concentrations of one or more of adenosine triphosphate (ATP), acetylcholine (ACh), nitric oxide (NO) and interleukin 5 (IL-5) in a sample obtained from a subject; normalising the concentrations to the concentration of creatinine (Cr) in the sample; range standardising the normalised concentrations and subject's age to the following values: Age to 120 years old; ATP/Cr to 0.000001; ACh/Cr to 0.1; NO to 20000; IL-5/Cr to 100; wherein the likelihood of having OAB (pOAB)=1/1+e?x, where X=one or more of the following: (a) (?2.688±1.050)+5.472±2.098×subject's age+1.356±0.559×Gender (Female=1, Male=0)+(?7.998±40.273)×[IL-5/Cr]; (b) (?2.141±0.966)+4.506±1.902×subject's age+1.034±0.519×Gender (Female=1, Male=0)+(?5294.063±9075.456)×[ACh/Cr]; (c) (?2.825±1.072)+5.964±2.167×subject's age+1.312±0.562×Gender (Female=1, Male=0)+17.790±58.762×[IL-5/Cr]+(?9180.821±12700.057)×[ACh/Cr]; (d) (?2.993±1.197)+5.

Abstract: Users of a networked communication device may omit updating their availability state, and that of an associated communication device, if the state change is sudden or believed to be of sufficiently short duration. By quickly changing their state, a routing component may more accurately know whether or not a communication routed to the communication device will or will not be answered. By utilizing a camera and gesture processing logic, a user may naturally and quickly update their state without the need to navigate menus or select options with manual, tactile interactions with the communication device.

Abstract: Working from home is becoming more and more commonplace. Ensuring that remote workers are following prescribed data protection measures becomes more important, and challenging. Safe and Secure Remote Working Environment (SSRWE) monitors an environment and determines if a non-compliant element is present. For example, a condition of working from home may be that no notetaking or electronic devices, especially ones comprising a camera, be visible to a system camera capturing the field of view in front of a display. If a non-compliant situation is discovered, the display may be redacted and/or other action taken to protect sensitive information.

Abstract: A material (e.g., proppant) handling system includes a storage container, a mechanical conveyor system, and a pneumatic conveyor system. The mechanical conveyor system is configured to convey material from an unloading station to a conveyor system discharge and into an inlet of the storage container (e.g., at an elevation that is higher than the unloading station). The pneumatic delivery system is configured to deliver material from the storage container to an off-system destination (e.g., a silo or the like), pneumatically. In a typical implementation, the storage container, the mechanical conveyor system, and the pneumatic conveyor system are all on, or connected to, or supported by one common chassis.

Abstract: A method for initiating a virtual currency exchange includes a merchant computing device a) receiving a message including a user account identifier, payment credential data, and a request for an amount of virtual currency to be delivered; b) transmitting a message delivering the requested amount of virtual currency; and c) receiving a user assignment message that assigns to the merchant an amount of assigned virtual currency from the delivered virtual currency. Steps a, b, and c are performed while the merchant computing device is in a first physical location. The method also includes, subsequent to steps a, b, and c, connecting to a payment network while the merchant computing device is at a second physical location and transmitting, to a virtual currency payment system via the payment network, an assignment completion message including the user account identifier, a merchant account identifier associated with the merchant, and the assigned virtual currency.

Abstract: A method of etching an organic or hybrid inorganic/organic material. The method etches molecular layer deposition coatings. An etching cycle comprises a first half reaction exposing the coating to a precursor. A second half reaction exposes a second precursor, removing or etching a portion of the coating.

Abstract: According to one embodiment, providing identity authentication can comprise registering, by an identity server, Proof Of Identity (POI) information in an identity record for a user of a Rich Communications Services (RCS) network in a secure store and a hash of an identity claim token for the user in an identity management blockchain. The identity server can receive a request to authenticate the user and, in response to the request, provide an encrypted identity claim token for the user. The encrypted identity claim token can comprise an attestation of a certifying authority and, when decrypted and hashed can match the hash of an identity claim token in the identity management blockchain when the user is authentic. An authentication score indicating a degree to which received biometric data of the user and device data matches a set of baseline biometric and device date can also be provided in response to the request.

Abstract: Embodiments of the disclosure provide a communication system and method to leverage distributed ledger technology as the basis upon which a trustless method can be deployed to validate file provenance and authenticity, while also supporting a strong form of non-repudiation. In one example, the method includes transferring electronic content from a sending communication device to the receiving communication device via Rich Communication Services. The method includes generating, at the sending communication device, file transfer parameters, identity signature and timestamp that are associated with the transfer of electronic content from the sending communication device. The method then includes causing the identity signature and timestamp to be written as part of a content transfer ledger.

Abstract: A method and system are described that interact with a self-service system on behalf of a customer and without requiring a presence of the customer during the interactions. An illustrative method includes receiving one or more inputs from a customer, where the one or more inputs define a desired action to take on behalf of the customer with the self-service system in the absence of the customer's presence, obtaining contact information for the self-service system, using the contact information to automatically establish a communication session with the self-service system, receiving a prompt from the self-service system, and performing the desired action as a response to the prompt, where the desired action is performed during the communication session on behalf of the customer and in the absence of the customer's presence.

Abstract: A method for obtaining query response data by a relational database management system (RDBMS) is provided. The method receives a user input query, by a processor associated with the RDBMS, wherein the user input query comprises a query request for a set of data; formats the user input query into a second query language suitable for communication between the RDBMS and a query response interface associated with a second data storage external to the RDBMS, by the processor, to generate a reformatted user input query, wherein the RDBMS is configured to perform query operations using an n-ary tree format, and wherein the query response interface is configured to perform query operations using a binary tree format consisting of two child nodes per non-terminal node of a binary tree; and transmits the reformatted user input query to the query response interface, via a communication device communicatively coupled to the processor.

Abstract: Multiple vendors often contribute a portion of their hardware and/or software to a customer to enable a particular feature. When issues occur, a contact center for more than one vendor may be required to perform an action in order to identify a resolution to the issue and apply the resolution. By coordinating multiple contact centers with smart contracts via a distributed leger, rules may be developed for the creation of blocks for notifications, escalations, tasks, and other actions or informational notifications to resolve the issue. Additionally, the blockchain may serve as a permanent record provide a history of actions taken, by whom, and when.

Abstract: A vehicle bedliner includes a floor panel, a forward panel and a pair of side panels. The floor panel is configured to be disposed on a floor of a cargo box of a truck. The forward panel extends upwardly from the floor panel. Each of the pair of side panels has a main body extending upwardly from the floor panel and extends from a lateral side of the forward panel. First side panel of the pair of side panels includes at least one opening and a severable portion that at least partially overlies the opening.

Abstract: A mobile event payment (MEP) computing system used for exchanging virtual currency between a user and a merchant at a mobile event is provided. The MEP computing system includes a MEP computing device including a processor communicatively coupled to a memory device and in communication with at least a user device. The processor is programmed to store a user profile and a merchant profile for exchanging virtual currency, to receive a virtual currency delivery message, and to transmit a virtual currency delivery message to the user mobile device. The processor is programmed to receive a virtual currency payment message including an account identifier associated with the merchant, to electronically deduct the amount of virtual currency from the updated amount of virtual currency of user account, and to electronically add the paid virtual currency to the virtual currency of the account associated with the merchant profile.