Abstract: The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

Abstract: The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

Abstract: Techniques described herein improve viewer experience by leveraging the ability of a viewer's device to access an over-the-top (OTT) content via the device's multi-channel connections to an OTT content server. In an example embodiment, the device receives the OTT content via a first channel and performs cross-party diagnostic testing through a second channel. In this embodiment, a diagnostic app in the device compares measured signals in the first channel with a first set of threshold values and further compares acquired telemetry data in the second channel with a second set of threshold values. Based on the comparison results, the device determines the possible root cause of the interruption. Further, the device performs an in-depth diagnostic testing on a determined possible root cause (e.g., OTT content server) and sends an in-depth diagnostic report to a viewer.

Abstract: A content management system may support a card engine to dynamically perform operations such as configuring content for display via a user interface and generating reports based on user behavior, account status, and business logic. In cooperation with a facts controller to provide facts that the card engine may access substantively in real time, a rules engine to provide constructs in the form of card definitions, and a development engine, the content management system may enable a content manager to effect changes to card and container definitions by providing or modifying rules and rulesets in the rules engine dynamically. Cards evaluated dynamically by the card engine may be transmitted to user equipment. In this way, the content manager may make content decisions in accordance with business logic and events occurring proximate to the user, thereby impacting the user experience and generating reports in a substantive and real-time fashion.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

Abstract: A development engine may enable a developer to customize a user experience using an intuitive developer interface. A rules engine may provide constructs to a card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The evaluated card definitions are cards that may be output for presentation via user equipment. Variants may be assigned weights which can be set or changed dynamically by the card engine substantively and in real time based on factors such as user behavior, account condition, promotions or offerings. The card engine may make content decisions proximate to events occurring to the user. The presentation of the cards may be changed substantively and in real time in accordance with the setting or changes in variants.

Abstract: The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

Abstract: Techniques described herein improve viewer experience by leveraging the ability of a viewer's device to access an over-the-top (OTT) content via the device's multi-channel connections to an OTT content server. In an example embodiment, the device receives the OTT content via a first channel and performs cross-party diagnostic testing through a second channel. In this embodiment, a diagnostic app in the device compares measured signals in the first channel with a first set of threshold values and further compares acquired telemetry data in the second channel with a second set of threshold values. Based on the comparison results, the device determines the possible root cause of the interruption. Further, the device performs an in-depth diagnostic testing on a determined possible root cause (e.g., OTT content server) and sends an in-depth diagnostic report to a viewer.

Abstract: The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: The disclosed device is a low-cost single motherboard computer with an integrated LTE/5G modem that can automatically connect to a cellular network and provide Internet connection to devices in the surrounding environment where no cable or Wi-Fi is available. The device can include a touchscreen, multiple general-purpose input output (GPIO) pins, and multiple USB ports. Through the GPIO and USB ports, the device allows connection of various external devices such as sensors to measure acceleration, orientation, temperature, pollution, humidity, etc. The device can be installed close to the location where the data is gathered, and can perform the needed computation locally, therefore improving response times, and saving network bandwidth. The device can be enclosed within a waterproof case and be able to operate in a humid or watery environment.

Abstract: A development engine may enable a developer to customize a user experience using an intuitive developer interface. A rules engine may provide constructs to a card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The evaluated card definitions are cards that may be output for presentation via user equipment. Variants may be assigned weights which can be set or changed dynamically by the card engine substantively and in real time based on factors such as user behavior, account condition, promotions or offerings. The card engine may make content decisions proximate to events occurring to the user. The presentation of the cards may be changed substantively and in real time in accordance with the setting or changes in variants.

Abstract: A content management system may support a card engine to dynamically perform operations such as configuring content for display via a user interface and generating reports based on user behavior, account status, and business logic. In cooperation with a facts controller to provide facts that the card engine may access substantively in real time, a rules engine to provide constructs in the form of card definitions, and a development engine, the content management system may enable a content manager to effect changes to card and container definitions by providing or modifying rules and rulesets in the rules engine dynamically. Cards evaluated dynamically by the card engine may be transmitted to user equipment. In this way, the content manager may make content decisions in accordance with business logic and events occurring proximate to the user, thereby impacting the user experience and generating reports in a substantive and real-time fashion.

Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Abstract: A rules engine may provide constructs to a card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The evaluated card definitions are cards that may be output for presentation via user equipment. Variants may be assigned weights which can be set or changed dynamically by the card engine substantively and in real time based on factors such as user behavior, account condition, promotions or offerings. The presentation of the cards may be changed substantively and in real time in accordance with the setting or changes in variants.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.