Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Abstract: Self-healing charging devices and techniques for identifying and/or troubleshooting causes of performance degradation in user devices are described. A charging device described herein can receive first data from a user device connected to the charging device and analyze the first data to determine diagnostic data associated with the user device. Based at least in part determining the diagnostic data, the charging device described herein can provide an indication via at least one of the charging device or the user device, the indication signifying available actions that can be taken to improve performance of the user device. The charging devices described herein can enable users to easily identify issues causing and/or leading to performance degradation on their user devices and remedy and/or prevent problems that cause the performance degradation while corresponding user devices are charging via the charging devices.

Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.

Abstract: Systems and methods for a customer care system. An example diagnostics back-end system may be associated with a telecommunications provider. The diagnostics back-end system may perform diagnostic analyzes of information and settings associated with a mobile device, identify resolvable issues based on the diagnostic analyzes, determine execution eligibility of each of one or more solution actions associated with each resolvable issue and upon determination that execution of the one or more solution actions are eligible, cause display of a single graphical user interface button at a user interface device of a customer care agent terminal, wherein activation of the single graphical user interface button causes execution of associated solution actions performed on the mobile device.

Abstract: Self-healing charging devices and techniques for identifying and/or troubleshooting causes of performance degradation in user devices are described. A charging device described herein can receive first data from a user device connected to the charging device and analyze the first data to determine diagnostic data associated with the user device. Based at least in part determining the diagnostic data, the charging device described herein can provide an indication via at least one of the charging device or the user device, the indication signifying available actions that can be taken to improve performance of the user device. The charging devices described herein can enable users to easily identify issues causing and/or leading to performance degradation on their user devices and remedy and/or prevent problems that cause the performance degradation while corresponding user devices are charging via the charging devices.

Abstract: Systems and methods for a customer care system. An example diagnostics back-end system may be associated with a telecommunications provider. The diagnostics back-end system may perform diagnostic analyses of information and settings associated with a mobile device, identify resolvable issues based on the diagnostic analyses, determine execution eligibility of each of one or more solution actions associated with each resolvable issue and upon determination that execution of the one or more solution actions are eligible, cause display of a single graphical user interface button at a user interface device of a customer care agent terminal, wherein activation of the single graphical user interface button causes execution of associated solution actions performed on the mobile device.

Abstract: Systems, methods and procedures are described for thwarting undesirable applications from affecting mobile communication devices. A mobile communication device uses a server to assist in identifying and removing undesirable applications.