Abstract: A hitch assembly for coupling a trailer to a tow vehicle comprises a king ball including a base and a king pin extending vertically from a top surface of the base, the king pin including a ball positioned on a distal end opposite the base, the ball adapted to be pivotally received into a hitch of the trailer. A hitch block includes a draw bar and a housing, the drawbar adapted to be horizontally inserted into a receiver mounted onto the tow vehicle, the housing including a throat adapted to receive the base of the king ball. A locking mechanism is adapted to automatically engage the king pin when the base of the king ball is inserted into the throat of the housing to secure the base of the king ball within the throat of the housing and locking the king ball and the hitch block together.

Abstract: A hitch assembly for coupling a trailer to a tow vehicle comprises a king ball including a base and a king pin extending vertically from a top surface of the base, the king pin including a ball positioned on a distal end opposite the base, the ball adapted to be pivotally received into a hitch of the trailer. A hitch block includes a draw bar and a housing, the drawbar adapted to be horizontally inserted into a receiver mounted onto the tow vehicle, the housing including a throat adapted to receive the base of the king ball. A locking mechanism is adapted to automatically engage the king pin when the base of the king ball is inserted into the throat of the housing to secure the base of the king ball within the throat of the housing and locking the king ball and the hitch block together.

Abstract: Techniques to enhance software production are described. An apparatus may include a processor and a memory unit to couple to the processor. The memory unit may store a software build service that when executed by the processor is operative to receive a request to subscribe to the software build service from a software development client, create a virtual software build platform to build a software application, and assign multiple build resources from a resource pool to the virtual software build platform to build the software application, with each of the multiple build resources having one or more assigned affinity relationships for build execution tasks to build the software application. Other embodiments are described and claimed.

Abstract: An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.

Abstract: Particular embodiments provide intelligent overload control for contact centers. In one embodiment, an overload condition at a contact center is determined. When the overload condition exists, a contact evaluation metric for a connection to a contact is determined. The contact evaluation metric may evaluate the value of a contact, such as whether the contact is a high-value or low-value contact. An action to perform for the contact is then determined based on the contact evaluation metric. For example, if the contact is considered a high-value contact, then the contact may be serviced; however, if the contact is considered a low-value contact, then the contact may be gapped.

Abstract: A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; and a contact center or enterprise communication system operable to determine a broadcast group of the one or more resources as a function of an acceptance factor for one or more of the resources.

Abstract: An upgrade technique for a build service engine enables continuous execution of build execution tasks without interruption to an in-progress build job. A build service engine may include a software build service coupled to one or more build machines. The build machine may include a build agent procedure that activates a helper process to execute a build script containing one or more build execution tasks. The build agent procedure and the helper process utilize a local data store to store information pertaining to the status of in-progress build scripts in a manner that allows the build agent procedure to be upgraded without interrupting the in-progress build scripts.

Abstract: A telephone call management system first receives a call over a telephone network from a calling device. The calling device is connected to a first called device by a first connection through the telephone network. A first call management message is received at a call routing engine, the first call management message to cause the engine to initiate establishment of a second connection among the calling device, the first called device, and a second called device. The engine issues, in response to the first call management message, a second call management message specifying a DTMF sequence for provision to the telephone network to cause the telephone network to establish the second connection. The telephone network may be a public switched telephone network.

Abstract: A tool element for cutting a workpiece includes a shank adapted for connecting the tool element to a power tool, and a first cutting portion fixedly coupled to the shank and including a first cutting edge having a first diameter and a second cutting edge having a second diameter. A second cutting portion is removably coupled to the first cutting portion. The second cutting portion includes a third cutting edge having a third diameter and a fourth cutting edge having a fourth diameter. The second diameter is smaller than the first diameter, the third diameter is smaller than the second diameter, and the fourth diameter is smaller than the third diameter.

Abstract: A tool element for cutting a workpiece includes a body including a shank for connecting the tool element to a power tool, a first cutting portion formed as part of the body and defining a first removing pattern, and a cutting element removably coupled to the body and including a second cutting portion defining a second removing pattern, the second removing pattern being a substantial continuation of the first removing pattern.

Abstract: Techniques to enhance software production are described. An apparatus may include a processor and a memory unit to couple to the processor. The memory unit may store a software build service that when executed by the processor is operative to receive a request to subscribe to the software build service from a software development client, create a virtual software build platform to build a software application, and assign multiple build resources from a resource pool to the virtual software build platform to build the software application, with each of the multiple build resources having one or more assigned affinity relationships for build execution tasks to build the software application. Other embodiments are described and claimed.

Abstract: A tool element for cutting a workpiece includes a body including a shank for connecting the tool element to a power tool, a first cutting portion formed as part of the body and defining a first removing pattern, and a cutting element removably coupled to the body and including a second cutting portion defining a second removing pattern, the second removing pattern being a substantial continuation of the first removing pattern.

Abstract: Tool elements, such as, bits, auger bits, concrete bits, etc. are provided. The tool elements include a body and a cutting element removably connected to the body. The cutting element may be removably connected to the body in a variety of manners. The body and the cutting element may be made from a similar material or from different materials. The tool element may also include a second cutting element removably connected to the body or to the first cutting element. In some aspects, the second cutting element is a feed screw. In other aspects, the second cutting element is a continuation of the first cutting element.

Abstract: An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.

Abstract: A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; and a contact center or enterprise communication system operable to determine a broadcast group of the one or more resources as a function of an acceptance factor for one or more of the resources.

Abstract: Tool elements, such as, bits, auger bits, concrete bits, etc. are provided. The tool elements include a body and a cutting element removably connected to the body. The cutting element may be removably connected to the body in a variety of manners. The body and the cutting element may be made from a similar material or from different materials. The tool element may also include a second cutting element removably connected to the body or to the first cutting element. In some aspects, the second cutting element is a feed screw. In other aspects, the second cutting element is a continuation of the first cutting element.

Abstract: Particular embodiments provide intelligent overload control for contact centers. In one embodiment, an overload condition at a contact center is determined. When the overload condition exists, a contact evaluation metric for a connection to a contact is determined. The contact evaluation metric may evaluate the value of a contact, such as whether the contact is a high-value or low-value contact. An action to perform for the contact is then determined based on the contact evaluation metric. For example, if the contact is considered a high-value contact, then the contact may be serviced; however, if the contact is considered a low-value contact, then the contact may be gapped.

Abstract: Steam engine products and related methods are disclosed. In one embodiment of the present invention, a steam engine includes a water pump, a steam generation system having a water inlet configured to receive water from the water pump, an electric heating element configured to convert the water into pressurized steam, and a steam outlet configured to expel the pressurized steam from the steam generation system. The steam generation system is configured to receive water through the water inlet, channel the water to the electric heating element, and expel pressurized steam through the steam outlet. The steam engine also has a power generation system having a steam inlet configured to receive pressurized steam from the steam generation system and generate mechanical energy, wherein the electric heating element is configured to convert water into pressurized steam as the water is pumped into the steam generation system.

Abstract: A call management technique implemented using a call routing engine is disclosed. In the technique, local (e.g., ACD) switching resources and a public network are controlled as a single virtual switch for purposes of implementing call processing features.