Abstract: New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them

Abstract: New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them

Abstract: An exemplary power management system may include a power source and a transmission. The transmission may include a drive member and at least two shift ranges. The drive member may be driveably engaged with the power source. The power management system may also include a control system in communication with the power source and the transmission. The control system may be operative to cause a shift transition between the at least two shift ranges in response to a shift command. The control system may also be operative, during at least a portion of the shift transition, to modify at least one of a speed of the drive member and a speed of the power source based on at least one of a load condition of the power source, a speed of the power source, and the at least two shift ranges.

Abstract: A combination hat and golf ball marking device is provided. The hat includes a generally round convex-shaped body portion for placing over the a skull of a golfer. A bill member extends from a front side of the body portion and works to shade the face of the golfer. A removable golf ball marker is received and retained by a receptacle located at a crown portion of the hat body portion. The marker has a head member and a post for inserting within the ground of a putting green when a golfer has removed his golf ball therefrom. The post inserts into a bore in the receptacle when the marker is not being used.

Abstract: A combination hat and golf ball marking device is provided. The hat includes a generally round convex-shaped body portion for placing over the a skull of a golfer. A bill member extends from a front side of the body portion and works to shade the face of the golfer. A removable golf ball marker is received and retained by a receptacle located at a crown portion of the hat body portion. The marker has a head member and a post for inserting within the ground of a putting green when a golfer has removed his golf ball therefrom. The post inserts into a bore in the receptacle when the marker is not being used.

Abstract: A novel tube material, and method of forming the tube, are described. The tube has an inner liner, preferably flexible, an intermediate layer of in situ molded expanding foam material, and a flexible outer liner. The tube is rigid, with the structural strength derived entirely from the intermediate layer. The preferred method of construction uses an inner core which is used to hold the inner liner in place during forming. The inner core includes a mechanism to reduce its diameter, to facilitate removal after curing of the foam.