Patents by Inventor Kevin Lau
Kevin Lau has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11108720Abstract: Processes and systems described herein enable improvement of quality of experience (QoE) of network services using an upsell framework of the network services. Embodiments of the present disclosure include determining, by a computing device, a network throttling event associated with a network throttling imposed on an account of a user. In response to the determining, the computing device may at least cause presenting of one or more upgrade options in a user interface. After receiving a user selection of an upgrade option of the one or more upgrade options, the computing device may at least cause an adjustment of the network throttling.Type: GrantFiled: June 11, 2019Date of Patent: August 31, 2021Assignee: T-Mobile USA, Inc.Inventors: Kevin Lau, Warren McNeel
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Patent number: 11050639Abstract: Described herein are a system and techniques for increasing efficiency of communications and quality of a user's experience by implementing dynamic time-out intervals. When a service slows due to demand, malfunction on the server side, or local constraints near the client such as local wireless network connectivity, a client-side time-out interval can be dynamically increased so that clients are less likely to depart before receiving requested services. A server that cannot provide requested services can indicate that a client-side time-out interval should be zero so that clients do not wait on a request that will not be fulfilled. A server seeing service requests but few completions or satisfied service requests can indicate different time-out intervals to different clients, observe which intervals have higher completion success rates and then indicate revised time-out intervals accordingly.Type: GrantFiled: December 17, 2018Date of Patent: June 29, 2021Assignee: T-Mobile USA, Inc.Inventor: Kevin Lau
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Patent number: 11050793Abstract: Conventional email filtering services are not suitable for recognizing sophisticated malicious emails, and therefore may allow sophisticated malicious emails to reach inboxes by mistake. Introduced here are threat detection platforms designed to take an integrative approach to detecting security threats. For example, after receiving input indicative of an approval from an individual to access past email received by employees of an enterprise, a threat detection platform can download past emails to build a machine learning (ML) model that understands the norms of communication with internal contacts (e.g., other employees) and/or external contacts (e.g., vendors). By applying the ML model to incoming email, the threat detection platform can identify security threats in real time in a targeted manner.Type: GrantFiled: July 13, 2020Date of Patent: June 29, 2021Assignee: Abnormal Security CorporationInventors: Sanjay Jeyakumar, Jeshua Alexis Bratman, Dmitry Chechik, Abhijit Bagri, Evan James Reiser, Sanny Xiao Yang Liao, Yu Zhou Lee, Carlos Daniel Gasperi, Kevin Lau, Kai Jing Jiang, Su Li Debbie Tan, Jeremy Kao, Cheng-Lin Yeh
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Patent number: 11032312Abstract: Conventional email filtering services are not suitable for recognizing sophisticated malicious emails, and therefore may allow sophisticated malicious emails to reach inboxes by mistake. Introduced here are threat detection platforms designed to take an integrative approach to detecting security threats. For example, after receiving input indicative of an approval from an individual to access past email received by employees of an enterprise, a threat detection platform can download past emails to build a machine learning (ML) model that understands the norms of communication with internal contacts (e.g., other employees) and/or external contacts (e.g., vendors). By applying the ML model to incoming email, the threat detection platform can identify security threats in real time in a targeted manner.Type: GrantFiled: July 13, 2020Date of Patent: June 8, 2021Assignee: Abnormal Security CorporationInventors: Sanjay Jeyakumar, Jeshua Alexis Bratman, Dmitry Chechik, Abhijit Bagri, Evan James Reiser, Sanny Xiao Yang Liao, Yu Zhou Lee, Carlos Daniel Gasperi, Kevin Lau, Kai Jing Jiang, Su Li Debbie Tan, Jeremy Kao, Cheng-Lin Yeh
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Publication number: 20210157956Abstract: An anti-theft protection disablement solution is provided to authorized users and authorized customer service representatives. An anti-theft protection disablement request message from a recovery application on a user device may be received via a cloud messaging service or a binary messaging service. In turn, an anti-theft protection disablement message may be transmitted to the user device via the cloud messaging service or the binary messaging service when the anti-theft protection disablement request message is authenticated. The anti-theft protection disablement message may disable an anti-theft protection function on the user device that calls for an input of an anti-theft protection authentication credential for a factory reset of the user device.Type: ApplicationFiled: February 8, 2021Publication date: May 27, 2021Inventors: Senthil Kumar Mulluppadi Velusamy, Kevin Lau
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Patent number: 10951693Abstract: The present disclosure describes techniques for monitoring telemetry data that relates to processing of client data on one or more data cluster(s) and dynamically re-routing client data to another data cluster for processing, based on an analysis of the telemetry data. Particularly, a Load Balancing and Data Prioritization (LB-DP) system is described that can monitor telemetry data associated with processing client data, and further generate a cluster-telemetry metric for each data cluster that quantifies whether a user experience on a client device is likely to be influenced by a data latency (I.e. delay) in processing client data. In some examples, the LB-DP System may prioritize processing some instances of client data over others, based on client profile data that prioritizes some clients over others. In other examples, the LB-DP system may selectively schedule a later time interval for processing of an instance of client data.Type: GrantFiled: April 2, 2018Date of Patent: March 16, 2021Assignee: T-Mobile USA, Inc.Inventors: Kevin Lau, Timothy Shelton
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Patent number: 10936761Abstract: An anti-theft protection disablement solution is provided to authorized users and authorized customer service representatives. An anti-theft protection disablement request message from a recovery application on a user device may be received via a cloud messaging service or a binary messaging service. In turn, an anti-theft protection disablement message may be transmitted to the user device via the cloud messaging service or the binary messaging service when the anti-theft protection disablement request message is authenticated. The anti-theft protection disablement message may disable an anti-theft protection function on the user device that calls for an input of an anti-theft protection authentication credential for a factory reset of the user device.Type: GrantFiled: July 29, 2020Date of Patent: March 2, 2021Assignee: T-Mobile USA, Inc.Inventors: Senthil Kumar Mulluppadi Velusamy, Kevin Lau
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Publication number: 20200396258Abstract: Conventional email filtering services are not suitable for recognizing sophisticated malicious emails, and therefore may allow sophisticated malicious emails to reach inboxes by mistake. Introduced here are threat detection platforms designed to take an integrative approach to detecting security threats. For example, after receiving input indicative of an approval from an individual to access past email received by employees of an enterprise, a threat detection platform can download past emails to build a machine learning (ML) model that understands the norms of communication with internal contacts (e.g., other employees) and/or external contacts (e.g., vendors). By applying the ML model to incoming email, the threat detection platform can identify security threats in real time in a targeted manner.Type: ApplicationFiled: July 13, 2020Publication date: December 17, 2020Inventors: Sanjay Jeyakumar, Jeshua Alexis Bratman, Dmitry Chechik, Abhijit Bagri, Evan James Reiser, Sanny Xiao Yang Liao, Yu Zhou Lee, Carlos Daniel Gasperi, Kevin Lau, Kai Jing Jiang, Su Li Debbie Tan, Jeremy Kao, Cheng-Lin Yeh
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Publication number: 20200389486Abstract: Conventional email filtering services are not suitable for recognizing sophisticated malicious emails, and therefore may allow sophisticated malicious emails to reach inboxes by mistake. Introduced here are threat detection platforms designed to take an integrative approach to detecting security threats. For example, after receiving input indicative of an approval from an individual to access past email received by employees of an enterprise, a threat detection platform can download past emails to build a machine learning (ML) model that understands the norms of communication with internal contacts (e.g., other employees) and/or external contacts (e.g., vendors). By applying the ML model to incoming email, the threat detection platform can identify security threats in real time in a targeted manner.Type: ApplicationFiled: July 13, 2020Publication date: December 10, 2020Inventors: Sanjay Jeyakumar, Jeshua Alexis Bratman, Dmitry Chechik, Abhijit Bagri, Evan James Reiser, Sanny Xiao Yang Liao, Yu Zhou Lee, Carlos Daniel Gasperi, Kevin Lau, Kai Jing Jiang, Su Li Debbie Tan, Jeremy Kao, Cheng-Lin Yeh
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Publication number: 20200356704Abstract: An anti-theft protection disablement solution is provided to authorized users and authorized customer service representatives. An anti-theft protection disablement request message from a recovery application on a user device may be received via a cloud messaging service or a binary messaging service. In turn, an anti-theft protection disablement message may be transmitted to the user device via the cloud messaging service or the binary messaging service when the anti-theft protection disablement request message is authenticated. The anti-theft protection disablement message may disable an anti-theft protection function on the user device that calls for an input of an anti-theft protection authentication credential for a factory reset of the user device.Type: ApplicationFiled: July 29, 2020Publication date: November 12, 2020Inventors: Senthil Kumar Mulluppadi Velusamy, Kevin Lau
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Patent number: 10834181Abstract: The present disclosure describes techniques for monitoring telemetry data that relates to processing of client data on one or more data cluster(s) and dynamically re-routing client data to another data cluster for processing, based on an analysis of the telemetry data. Particularly, a Load Balancing and Data Prioritization (LB-DP) system is described that can monitor telemetry data associated with processing client data, and further generate a cluster-telemetry metric for each data cluster that quantifies whether a user experience on a client device is likely to be influenced by a data latency (I.e. delay) in processing client data. In some examples, the LB-DP System may prioritize processing some instances of client data over others, based on client profile data that prioritizes some clients over others. In other examples, the LB-DP system may selectively schedule a later time interval for processing of an instance of client data.Type: GrantFiled: April 2, 2018Date of Patent: November 10, 2020Assignee: T-Mobile USA, Inc.Inventors: Kevin Lau, Timothy Shelton
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Publication number: 20200351318Abstract: A user device described herein suggests a change to a quality setting associated with the consumption of content from one or more content providers. The change is suggested based both on a user's data plan and on a service quality of content received by the user device. This user-selected quality setting is then provided to the telecommunication network, which reduces network resources available for transmission of the content based on the quality setting. Such reduced network resources cause the content providers to provide content at a service quality no greater than the quality setting. Also, the user may be presented with or defaulted to selecting an option for a program offering consumption of the video content free of charge when provided to the user at a limited service quality. When the user participates, consumption of video content is then conditionally excluded from a consumption metric of the data plan.Type: ApplicationFiled: July 15, 2020Publication date: November 5, 2020Inventors: Kevin Lau, Warren J. McNeel, Cristian Asandului
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Publication number: 20200344251Abstract: Conventional email filtering services are not suitable for recognizing sophisticated malicious emails, and therefore may allow sophisticated malicious emails to reach inboxes by mistake. Introduced here are threat detection platforms designed to take an integrative approach to detecting security threats. For example, after receiving input indicative of an approval from an individual to access past email received by employees of an enterprise, a threat detection platform can download past emails to build a machine learning (ML) model that understands the norms of communication with internal contacts (e.g., other employees) and/or external contacts (e.g., vendors). By applying the ML model to incoming email, the threat detection platform can identify security threats in real time in a targeted manner.Type: ApplicationFiled: July 13, 2020Publication date: October 29, 2020Inventors: Sanjay Jeyakumar, Jeshua Alexis Bratman, Dmitry Chechik, Abhijit Bagri, Evan James Reiser, Sanny Xiao Yang Liao, Yu Zhou Lee, Carlos Daniel Gasperi, Kevin Lau, Kai Jing Jiang, Su Li Debbie Tan, Jeremy Kao, Cheng-Lin Yeh
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Patent number: 10769315Abstract: An anti-theft protection disablement solution is provided to authorized users and authorized customer service representatives. An anti-theft protection disablement request message from a recovery application on a user device may be received via a cloud messaging service or a binary messaging service. In turn, an anti-theft protection disablement message may be transmitted to the user device via the cloud messaging service or the binary messaging service when the anti-theft protection disablement request message is authenticated. The anti-theft protection disablement message may disable an anti-theft protection function on the user device that calls for an input of an anti-theft protection authentication credential for a factory reset of the user device.Type: GrantFiled: July 9, 2015Date of Patent: September 8, 2020Assignee: T-Mobile USA, Inc.Inventors: Senthil Kumar Mulluppadi Velusamy, Kevin Lau
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Publication number: 20200267588Abstract: The techniques described herein involve determining a context-based Quality of Experience based upon client device Quality of Experience diagnostic files in combination with client device equipment dynamics. Client device Quality of Experience (QoE) diagnostic files may indicate a reduced QoE at a client device, such as reduced signal strength or an increased number of dropped packets. User behavior during a reduced QoE event may be reflected as equipment dynamics, which may be included in equipment dynamics files. A service provider may receive information from the client device and may analyze the information to determine, with an increased confidence level, that the user device experiences a reduced QoE. Network resources may be allocated in response to the reduced QoE determination, thereby increasing a functioning of the computing network and an associated device's Quality of Experience.Type: ApplicationFiled: May 7, 2020Publication date: August 20, 2020Inventors: Kevin Lau, Jie Hui, Jong Sung Yoon
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Patent number: 10728152Abstract: Systems, devices, and techniques for providing content via a bandwidth-conserved connection to a client device is described herein. Content can be encoded at reduced rate in response to being presented with a bandwidth-conserved connection. When the encoded content is received at a network provider, the network provider can determine a transmission pattern to transmit the encoded content to the client device. The transmission pattern can include transmission periods where the encoded content is transmitted at a maximum transmission rate, followed by periods where no encoded content is transmitted. Thus, although an instantaneous transmission rate approaches a maximum transmission rate of a network, the average transmission bandwidth provided to the client device can be limited, thereby reducing congestion in the network. Further, a radio element of the client device can enter a low power state when no encoded content is to be transmitted, thereby reducing power consumption at the client device.Type: GrantFiled: February 8, 2016Date of Patent: July 28, 2020Assignee: T-Mobile USA, Inc.Inventor: Kevin Lau
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Publication number: 20200236564Abstract: Systems and methods for providing an improved cellular user quality of experience (QoE) are disclosed. The system can comprise a database from multiple data points to monitor and analyze cellular user experiences holistically. The system supplements conventional quality of service (QoS) metrics with user-side, application provider, and internet provider data, among other things. The data can be used to create highly granular service maps. The data can also be used in methods for analyzing and solving network issues, including slowdowns, dropped calls, and network availability are also disclosed. Improved analysis of network, user equipment (UE), and application issues can locate and solve QoE issues, improving cellular customer satisfaction, retention, and loyalty.Type: ApplicationFiled: April 6, 2020Publication date: July 23, 2020Inventor: Kevin Lau
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Patent number: 10721283Abstract: A user device described herein suggests a change to a quality setting associated with the consumption of content from one or more content providers. The change is suggested based both on a user's data plan and on a service quality of content received by the user device. This user-selected quality setting is then provided to the telecommunication network, which reduces network resources available for transmission of the content based on the quality setting. Such reduced network resources cause the content providers to provide content at a service quality no greater than the quality setting. Also, the user may be presented with or defaulted to selecting an option for a program offering consumption of the video content free of charge when provided to the user at a limited service quality. When the user participates, consumption of video content is then conditionally excluded from a consumption metric of the data plan.Type: GrantFiled: December 28, 2018Date of Patent: July 21, 2020Assignee: T-Mobile USA, Inc.Inventors: Kevin Lau, Warren J. McNeel, Cristian Asandului
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Publication number: 20200226615Abstract: A micro-application framework includes instantiating, on a client computer, a user interface configured with a hosting application operable to execute one or more micro-applications. During runtime of the user interface, a request for a CRM function is received. A request is sent for a micro-application that corresponds to the requested CRM function. The user interface receives from a server hosting the micro-application a data package that includes the micro-application corresponding to the requested CRM function. The executable code in the data package is executed in the hosting application via the execution environment. One or more interactive areas are rendered that are configured to display information pertaining to the requested CRM function.Type: ApplicationFiled: January 14, 2020Publication date: July 16, 2020Inventors: Tanmaya Gaur, Kevin Lau, Valeri Reeves, Shashank Reddy Anugu, Sreenivasulu Thimmanapalli, Gregory Wright
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Patent number: D902436Type: GrantFiled: March 19, 2019Date of Patent: November 17, 2020Inventors: Keith Blaine, George Salinas, Kevin Lau