Abstract: A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract: In one embodiment, a method includes receiving a request message from a requesting endpoint, where the request message requests a communication session corresponding to an area. An area-based group comprising one or more endpoints associated with the area is identified. The area-based group allows the endpoints to communicate with each other in the communication session. The requesting endpoint is added to the area-based group to allow the requesting endpoint to communicate with the one or more endpoints in the communication session.

Abstract: A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

Abstract: Disclosed is a method for tracking a wireless communication plan and plan usage to control access costs for a mobile communication device having a resident mobile device management agent comprising: determining a geographic location for the mobile communication device; if the geographic location is determined to be in a first wireless connection network, automatically provisioning a first wireless communication plan for the mobile communication device; and if the geographic location is determined to be in a second wireless connection network, automatically provisioning a second wireless communication plan for the mobile communication device.

Abstract: A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.

Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract: Disclosed are apparatus and techniques for escalating an instant messaging (IM) session between two or more users to an audio session so that a communication device (by one or more users) that will optimize the audio session is selectively and intelligently utilized. In one embodiment, if an IP (Internet Protocol) phone is connected to the computer on which an IM session is being escalated, the IP telephone may be used instead of the computer device's own soft telephone so as to maximize audio clarity and quality. In another embodiment, a user's cell phone may be utilized for a mobile user who is using a laptop that is not coupled to an IP telephone or who is communicating from a hotel room in which a telephone call is typically more expensive than a cell phone call. Numerous embodiments for optimizing such audio sessions are described herein.

Abstract: In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area.

Abstract: A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract: A system and method for controlling computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit over a path of communication. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with a particular embodiment of the present invention, the communications module is operable to establish a control channel between the server and the terminal unit. In accordance with another embodiment of the present invention, the control channel may include an out of band channel with regard to the path of communication. Commands may be transmitted over the control channel using the VoIP.

Abstract: A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

Abstract: A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route.

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract: In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more selections made by the user via a user interface, which may include a name of the person and a specified action to be taken when the person leaves the conference session. During the conference session, a conference port of the person is camped-on. When the person leaves the conference session and his conference port becomes free, the specified action, which includes an attempt to communicate with the person by the user, is executed. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.