Abstract: A data collection method including collecting, by a configuration collector manager, configuration data, including configuration properties, from a plurality of data sources, creating, by a model discovery component, a business application model using the configuration data collected by the configuration collector manager, a collecting, from a business application model analysis user interface, edits and confirmations associated with the business application model, and a analyzing, by a feedback analyzer component, the edits and confirmations associated with the business application model and prioritizing the configuration properties based on the data sources and the edits and confirmations associated with the business application model.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method includes obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, defining one or more change-incident pairs based on linkages between the incident tickets and the change tickets, identifying, from the change-incident pairs, one or more dimensions affecting outcomes of implementation of one or more change types, generating at least one recommendation for altering implementation of subsequent changes of a given change type to the information technology infrastructure based on the identified dimensions, applying the at least one recommendation to the implementation of one or more subsequent changes of the given change type to configuration items in the information technology infrastructure, monitoring the information technology infrastructure to determine outcomes of the subsequent changes of the given change type, and modifying the at least one recommendation responsive to the monitoring.

Abstract: A method includes obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, defining one or more change-incident pairs based on linkages between the incident tickets and the change tickets, identifying, from the change-incident pairs, one or more dimensions affecting outcomes of implementation of one or more change types, generating at least one recommendation for altering implementation of subsequent changes of a given change type to the information technology infrastructure based on the identified dimensions, applying the at least one recommendation to the implementation of one or more subsequent changes of the given change type to configuration items in the information technology infrastructure, monitoring the information technology infrastructure to determine outcomes of the subsequent changes of the given change type, and modifying the at least one recommendation responsive to the monitoring.

Abstract: A computer-implemented information verification method, system, and computer program product, include identifying an issue exists or is likely to emerge in a project plan of a project based on a predicted deviation between data extracted from a project input compared with a project trajectory, predicating a cause and a degree of severity of the issue, determining a solution option for the issue and an impact of the solution option with respect to a function and a cost, implementing the solution option to adjust the project plan to ameliorate the issue and gradually return to the project trajectory.

Abstract: An aspect of this invention is a method that includes receiving input data from an application. The input data includes information descriptive of at least one field. The method further includes processing the input data to form an array composed of legal data for the at least one field. The array is formed by merging a result of processing syntactic constraints and a result of processing semantic constraints. The method further includes outputting the array to the application. A system for performing the method is also described, as is a computer program product that can be used to execute the method.

Abstract: A cognitive based service request dispatching system quantifies cognitive dependency of a service request and assigns the service request to maximize a value of cognitive match. A set of metrics comprising service quality index, cognitive capability score, cognitive dependency weight, and cognitive matching score are determined to quantify cognitive dependency of a service request and cognitive based assignment and dispatching of the service request.

Abstract: A method for predicting a computerized service delivery organization workload including collecting data of a computer implementing service delivery routine including overlapping samples of load values, overlapping samples of performance values, overlapping samples of event outputs, ticket values and ticket volumes, building a first correlation of said load values with said performance values for predicting new performance values based on new data, building a second correlation of said performance values with said event outputs, said ticket values and said ticket volumes, combining said first and second correlations into a third correlation for correlating said load values with a ticket volume and an event volume, and determining at least one projected event volume or projected ticket volume value using said third correlation and at least one projected load value of said computer.

Abstract: A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.

Abstract: A method includes obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, defining one or more change-incident pairs based on linkages between the incident tickets and the change tickets, identifying, from the change-incident pairs, one or more dimensions affecting outcomes of implementation of one or more change types, generating at least one recommendation for altering implementation of subsequent changes of a given change type to the information technology infrastructure based on the identified dimensions, applying the at least one recommendation to the implementation of one or more subsequent changes of the given change type to configuration items in the information technology infrastructure, monitoring the information technology infrastructure to determine outcomes of the subsequent changes of the given change type, and modifying the at least one recommendation responsive to the monitoring.

Abstract: Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.

Abstract: A document corpus is annotated by given annotators and aggregates of the given annotators to generate a corpus of pre-annotated documents with given annotations. The same document corpus is annotated by a subject annotator to have subject annotations. The subject annotations are decomposed into superpositions of the given annotations. The decomposed subject annotations are mapped to a most representative superposition of the given annotations. The subject annotator may be mapped to the aggregate of given annotators corresponding to the most representative superposition.

Abstract: A polling method, online polling system and program product therefor. A system avatar unit creates, maintains and controls system avatars distributed throughout a virtual world. System avatars receive questions received from polling system clients. A dialogue module manages dialogs between system avatars presenting the questions to user avatars in the virtual world. A report generator generates reports responsive to responses given by user avatars to system avatars.

Abstract: Evaluating the performance of a text analysis engine is provided. A plurality of pre-annotated reference documents and a set of annotation types associated with the pre-annotated reference documents are received. Annotation contexts of reference annotations in the plurality of pre-annotated reference documents are analyzed using the set of annotation types. Similar annotation contexts are identified between the reference annotations and the set of annotation types. Responsive to identifying the similar annotation contexts, the similar annotation contexts are clustered thereby forming a plurality of reference annotation clusters. A set of reference content heterogeneity scores are computed based on the number of reference annotation clusters for each annotation type in the set of annotation types. An integral reference content rate for the set of annotation types is then computed and output to a user.

Abstract: A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

Abstract: Web navigation pattern histories are used to navigate to a plurality of visited web sites. A navigation map is generated comprised of a node for each visited web site. Each node in the navigation map is connected by an edge to at least one other node in the navigation map, and the edge is associated with the link from the given visited web site to the next web site. For each visited web site, the corresponding node stores an address for the given web site, a relevance rating for the given visited web site, a link from the given visited web site to a next web site and optionally a title of the web site. A presentation of a node in the navigation map is based on the relevance rating. A plurality of navigation maps for a plurality of users can be merged by identifying navigation maps having similar search goals.

Abstract: Web navigation pattern histories are used to navigate to a plurality of visited web sites. A navigation map is generated comprised of a node for each visited web site. Each node in the navigation map is connected by an edge to at least one other node in the navigation map, and the edge is associated with the link from the given visited web site to the next web site. For each visited web site, the corresponding node stores an address for the given web site, a relevance rating for the given visited web site, a link from the given visited web site to a next web site and optionally a title of the web site. A presentation of a node in the navigation map is based on the relevance rating. A plurality of navigation maps for a plurality of users can be merged by identifying navigation maps having similar search goals.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.