Abstract: A method for voice browsing an integrated voice response server is described. The method includes visually displaying a representation of a choice tree for a service, where the service includes an audio menu of available actions. A selection of an action displayed in the representation is received. The method also includes automatically navigating the audio menu in order to initiate the selected action. Apparatus and computer readable media are also described.

Abstract: A data collection method including collecting, by a configuration collector manager, configuration data, including configuration properties, from a plurality of data sources, creating, by a model discovery component, a business application model using the configuration data collected by the configuration collector manager, a collecting, from a business application model analysis user interface, edits and confirmations associated with the business application model, and a analyzing, by a feedback analyzer component, the edits and confirmations associated with the business application model and prioritizing the configuration properties based on the data sources and the edits and confirmations associated with the business application model.

Abstract: Embodiments of the present invention address deficiencies of the art in respect to server provisioning in a heterogeneous computing environment and provide a method, system and computer program product for secure and verified distributed orchestration and provisioning. In one embodiment of the invention, a server provisioning method can be provided. The server provisioning method can include establishing grouping criteria, grouping different target computing nodes into different groups of target computing nodes according to the established grouping criteria, server provisioning a root node in each of the different groups of target computing nodes, and relying upon the root node in each of the different groups to peer-to-peer server provision remaining nodes in each of the different groups.

Abstract: A method for comparing systems includes running, simultaneously, a first system and a second system, wherein the first system and the second system process events, collecting first data from the first system based on the processing of the events, collecting second data from the second system based on the processing of the events, wherein the second system includes at least one feature different than the first system, and performing a sequential probability ratio test based on the first data and the second data.

Abstract: A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

Abstract: A method for predicting an impact of a service level agreement including collecting workload data and effort data and constructing a cost model for the service level agreement, defining a baseline service parameter corresponding to the code model of the service level agreement, and calibrating the cost model of the service level agreement, by calibrating a workload volume from the workload data and an effort time from the effort data to match the baseline service parameter, to output a service level agreement impact model.

Abstract: A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

Abstract: In an environment wherein a front end system receives a service request, and a back end system responds to the request, a user of a target endpoint must be authenticated. A ticket ID is assigned to the service request, and responsive to an initiating action of the user, a virtual token is generated that has a specified relationship with the ticket ID. The virtual token is delivered to the user, and the user is prompted to present the token to a validating component associated with one of the front end or back end systems, wherein the validating component is configured to verify the token validity. If the token is found to be valid, the user is authenticated to access the specified target endpoint.

Abstract: In an environment wherein a front end system receives a service request, and a back end system responds to the request, a user of a target endpoint must be authenticated. A ticket ID is assigned to the service request, and responsive to an initiating action of the user, a virtual token is generated that has a specified relationship with the ticket ID. The virtual token is delivered to the user, and the user is prompted to present the token to a validating component associated with one of the front end or back end systems, wherein the validating component is configured to verify the token validity. If the token is found to be valid, the user is authenticated to access the specified target endpoint.

Abstract: Mechanisms are provided for comparing the performance of applications. An application log record associated with a first application is identified. Mappings between the application logs and underlying log record of environments are made for both the source and the target environments. Performance measurements are made based on both the application logs in the source and target environments are made and compared to each other by way of the mappings. A result of the comparison is output to thereby compare performance of the first application in the source environment with performance of a second application in the target environment.

Abstract: A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic.

Abstract: A method for storing data caveats for databases is described. The method includes storing at least one record in at least one content table in a database. The method includes storing at least one data caveat having a relationship to the content table in at least one record in a caveat table. A data caveat has a relationship to the content table when the data caveat applies to: a record in the content table or the content table in entirety. The method also includes storing, in a memory device, an indication of the relationship. Articles of manufacture are also described.

Abstract: A computer implemented method performs an IT service management operation such as analyzing a problem, associated with an entity configuration in a domain having an ontology, wherein each entity has relationships with other entities. Information provided by the ontology is used to create a specified question pertaining to the operation. It is then determined whether an answer to the question is initially available. Responsive to an answer being initially available, information provided by the initially available answer and the ontology, selectively, is used to create a second question, wherein the second question pertains to the operation and is directed to one of the entities. Responsive to an answer to the specified question not being initially available, a crowdsourcing technique is used to seek an answer to the specified question.

Abstract: A method for storing data caveats for databases is described. The method includes storing at least one record in at least one content table in a database. The method includes storing at least one data caveat having a relationship to the content table in at least one record in a caveat table. A data caveat has a relationship to the content table when the data caveat applies to: a record in the content table or the content table in entirety. The method also includes storing, in a memory device, an indication of the relationship. Articles of manufacture are also described.

Abstract: A system for verifying compliance, comprises an input device including a radio-frequency identification (RFID) reader module, wherein the RFID reader module is capable of determining that an RFID tag corresponding to a medication dose in a product packaging is not detectable, and recording a time of the determination that the RFID tag is not detectable, a network, and a data management service module which is capable of receiving from the input device via the network information corresponding to the RFID tag and the time when the RFID tag was determined not detectable.

Abstract: In an environment wherein a front end system receives a service request, and a back end system responds to the request, a user of a target endpoint must be authenticated. A ticket ID is assigned to the service request, and responsive to an initiating action of the user, a virtual token is generated that has a specified relationship with the ticket ID. The virtual token is delivered to the user, and the user is prompted to present the token to a validating component associated with one of the front end or back end systems, wherein the validating component is configured to verify the token validity. If the token is found to be valid, the user is authenticated to access the specified target endpoint.

Abstract: In an environment wherein a front end system receives a service request, and a back end system responds to the request, a user of a target endpoint must be authenticated. A ticket ID is assigned to the service request, and responsive to an initiating action of the user, a virtual token is generated that has a specified relationship with the ticket ID. The virtual token is delivered to the user, and the user is prompted to present the token to a validating component associated with one of the front end or back end systems, wherein the validating component is configured to verify the token validity. If the token is found to be valid, the user is authenticated to access the specified target endpoint.

Abstract: A method for predicting service delivery costs for a changed business requirement including detecting an infrastructure change corresponding to the changed business requirement affecting a computer server, deriving a service delivery workload change of the computer server from the infrastructure change, and determining a service delivery cost of the computer server based on the service delivery workload change.

Abstract: A method for predicting a computerized service delivery organization workload including collecting data of a computer implementing service delivery routine including overlapping samples of load values, overlapping samples of performance values, overlapping samples of event outputs, ticket values and ticket volumes, building a first correlation of said load values with said performance values for predicting new performance values based on new data, building a second correlation of said performance values with said event outputs, said ticket values and said ticket volumes, combining said first and second correlations into a third correlation for correlating said load values with a ticket volume and an event volume, and determining at least one projected event volume or projected ticket volume value using said third correlation and at least one projected load value of said computer.

Abstract: A system for verifying compliance, comprises an input device including a radio-frequency identification (RFID) reader module, wherein the RFID reader module is capable of determining that an RFID tag corresponding to a medication dose in a product packaging is not detectable, and recording a time of the determination that the RFID tag is not detectable, a network, and a data management service module which is capable of receiving from the input device via the network information corresponding to the RFID tag and the time when the RFID tag was determined not detectable.