Abstract: A technique is disclosed for evaluating and monitoring performance of a heat exchanger system. Operating parameters of the system are monitored and fouling factors for heat transfer surfaces of the exchanger are determined. Trending of fouling may be performed over time based upon the fouling factors, and a model of fouling may be selected from known sets of models, or a model may be developed or refined. Fluid treatment, such as water treatment regimes may be taken into account in evaluation of fouling. An automated knowledge based analysis algorithm may diagnose possible caused of fouling based upon sensed and observed parameters and conditions. Corrective actions may be suggested and the system controlled to reduce, avoid or correct for detected fouling.

Abstract: Automated systems and methods for diagnosing the cause of a trend shift in performance data associated with a system including selecting a fuzzy model describing how the mean associated with a parameter shifts when a predetermined problem occurs and receiving performance data associated with the system. The diagnostic systems and methods also including applying a preferred set of piecewise regressions. The diagnostic systems and methods further including selecting a start date and selecting data sets near the start date and an end date that have a relatively large size without violating normal scatter. The diagnostic systems and methods still further including measuring the mean shift between a plurality of samples using one or more statistical tests and combining the results with the fuzzy model to achieve a diagnosis.

Abstract: The present invention provides a method for maintaining a knowledge base. The method taking as input, text examples that are tagged with a structural markup language; and maps knowledge nodes in the knowledge base with the tagged examples to determine: (1) the knowledge nodes that best match the tagged examples, and (2) the knowledge nodes that are best connected to the tagged examples. The results are displayed to the user, who verifies that the tagged examples match the selected knowledge nodes. Based on the user response, indices of the knowledge nodes are updated. The method may further include determining discrepancies between the existing knowledge base and the tagged examples, and further displaying the discrepancies to the user. The user can update the missing information in the knowledge base to remove the discrepancies in the existing knowledge base.

Abstract: A system, method and computer program product is provided for tagging various portions of documents and measuring their usefulness for a particular purpose. The method takes a document that is to be tagged as input, and facilitates a user to tag various portions of the document, which the user considers as important. These tags are user-defined. Subsequently, the usefulness of the document for a particular purpose is determined by calculating quality of the document. The quality of a document is a combination of completeness and various other factors such as priority and severity as reported by a customer. Quality is used to sort results of a search query, which is made by the user, on the documents.