Patents by Inventor Lin Ni Lisa CHENG

Lin Ni Lisa CHENG has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240028967
    Abstract: Systems and methods for decision-making with multi-channel data inputs are provided. The system includes a plurality of devices, and a server in data communication with the plurality of devices. The server includes a decision engine, a sentiment analysis machine learning model, and a behavior analysis machine learning model. The server is configured to: receive the at least one data input from each of the plurality of device; perform, using the sentiment analysis machine learning model, a sentiment analysis on the at least one data input to generate sentiment information indicative of an emotional state of a user; perform, using the behavior analysis machine learning model, a behavior analysis on the at least one data input to generate behavior information indicative of a behavioral state of the user; determine, using the decision engine, a responsive action based on the sentiment information and the behavior information; and perform the responsive action.
    Type: Application
    Filed: September 27, 2023
    Publication date: January 25, 2024
    Inventors: Lin Ni Lisa CHENG, Ljubica CHATMAN, David GABRIELE, Tyler MAIMAN, Joshua EDWARDS
  • Publication number: 20240027204
    Abstract: Disclosed embodiments may include a method for generating a trip plan with trip recommendations. The method may include generating and transmitting a graphical user interface to a user device and receiving, from the user device, criteria, which is then used to retrieve candidate data. The criteria and candidate data may then be used to generate potential leads using a machine learning model. The method may include generating a graphical user interface to display the potential leads and receive timing and preference data from the user. The method may further include generating, using a machine learning model, a plan based on the potential leads and other data. The plan may be presented to a user via graphical user interface, which may be used to modify and update the plan. The plan may be stored and accessed by the user at a later time through a user device.
    Type: Application
    Filed: July 19, 2022
    Publication date: January 25, 2024
    Inventors: Lin Ni Lisa Cheng, Zinab Bauwens, Wade Rance, Alexis Howard
  • Patent number: 11880847
    Abstract: In some implementations, a device may determine an interaction profile for a provider that is to engage with a user in a communication session. The interaction profile may be based on interaction data relating to interpersonal interactions involving the provider during one or more previous communication sessions. The interaction profile may indicate a bias of the provider in connection with one or more categories of users. The device may generate, based on the interaction profile, a visual representation that depicts at least a face of a person for presentation to the provider during the communication session. One or more characteristics associated with the one or more categories of users may be absent from the face of the person. The device may cause presentation of the visual representation to the provider during the communication session.
    Type: Grant
    Filed: June 29, 2021
    Date of Patent: January 23, 2024
    Assignee: Capital One Services, LLC
    Inventors: Vyjayanthi Vadrevu, Lin Ni Lisa Cheng, Xiaoguang Zhu
  • Publication number: 20240020570
    Abstract: Systems and methods for providing variable and temporary access to account content for a user in a secured manner through the use of an access token with variable properties are described. The systems and methods provide improved navigability to account content accessed via the access token through the customization of user interfaces. For example, the system and methods may generate user interface templates that comprise a recommended selection and organization of user input fields and/or user interface pages.
    Type: Application
    Filed: July 13, 2022
    Publication date: January 18, 2024
    Applicant: Capital One Services, LLC
    Inventors: Lin Ni Lisa CHENG, Purva SHANKER, Sara Margaret HUGHES, Allison TRAGER
  • Publication number: 20240020365
    Abstract: Systems and methods for providing variable and temporary access to account content for a user in a secured manner through the use of an access token with variable properties are described. The systems and methods provide improved navigability to account content accessed via the access token through the customization of user interfaces. For example, the system and methods may generate user interface templates that comprise a recommended selection and organization of user input fields and/or user interface pages.
    Type: Application
    Filed: July 13, 2022
    Publication date: January 18, 2024
    Applicant: Capital One Services, LLC
    Inventors: Lin Ni Lisa CHENG, Purva SHANKER, Sara Margaret HUGHES, Allison TRAGER, Shaun Kieran WEBB
  • Patent number: 11874918
    Abstract: In some embodiments, the present disclosure provides an exemplary method that may include steps of obtaining a permission from the user to monitor a plurality of activities executed within the computing device; continually monitoring the plurality of activities executed within the computing device for a predetermined period of time; identifying an indication of an incoming interaction session within the predetermined period of time; verifying at least one session interaction parameter associated with the incoming interaction session to identify the incoming interaction session as a repeat interaction session; dynamically retrieving at least one relation-specific notation from a plurality of relation-specific notations to display; instructing an input GUI element to display input data associated with the repeat interaction; automatically updating the plurality of relation-specific notations associated with the historical data relationship; and instructing at least one programmable output GUI to display a notif
    Type: Grant
    Filed: January 20, 2022
    Date of Patent: January 16, 2024
    Assignee: Capital One Services, LLC
    Inventors: Tyler Maiman, Lin Ni Lisa Cheng, Asher Smith-Rose, Shabnam Kousha, Joshua Edwards
  • Patent number: 11847682
    Abstract: Disclosed herein are system, method, and computer program product embodiments for recommending a service provider. An embodiment operates by receiving a search request specifying a service request by a user and location for the requested service, retrieving prior financial transactions of the user to purchase the service from a database, and determining a preference of the user based on the retrieved prior financial transactions. The embodiment further operates by applying the preference to a model trained to output a recommended service provider and selecting the recommended service provider for display on a user's device. The model more likely recommends service providers in the location having a higher ratio of tip-to-price relative to other providers for the service in the location based on a history of prior financial transactions of a plurality of users.
    Type: Grant
    Filed: May 18, 2020
    Date of Patent: December 19, 2023
    Assignee: Capital One Services, LLC
    Inventors: Leeyat Bracha Tessler, Kyle Johnson, Rocky Guo, Elisa-Michelle Rodriguez, Angelina Wu, Michael Saia, Lin Ni Lisa Cheng
  • Publication number: 20230403353
    Abstract: Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.
    Type: Application
    Filed: August 24, 2023
    Publication date: December 14, 2023
    Applicant: Capital One Services, LLC
    Inventors: Asher SMITH-ROSE, Tyler MAIMAN, Lin Ni Lisa CHENG, Salik SHAH
  • Publication number: 20230367816
    Abstract: A processor may receive data and generate a quantified representation of the data by processing the data using at least one machine learning (ML) algorithm, the quantified representation of the data indicating a sentiment of content of the data. The processor may automatically revise the content of the communications data. The revising may include determining a reaction to the content of the communications data, generating a quantified representation of the reaction, determining a difference between the quantified representation of the reaction and the quantified representation of the communications data, identifying, based on the difference, a portion of the content having an unintended sentiment, and replacing the portion of the content with different content.
    Type: Application
    Filed: July 27, 2023
    Publication date: November 16, 2023
    Applicant: Capital One Services, LLC
    Inventors: Phoebe ATKINS, Max MIRACOLO, Joshua EDWARDS, Brian MCCLANAHAN, Alexander LIN, Lin Ni Lisa CHENG, Cruz VARGAS
  • Patent number: 11809958
    Abstract: Systems and methods for decision-making with multi-channel data inputs are provided. The system includes a plurality of devices, and a server in data communication with the plurality of devices. The server includes a decision engine, a sentiment analysis machine learning model, and a behavior analysis machine learning model. The server is configured to: receive the at least one data input from each of the plurality of device; perform, using the sentiment analysis machine learning model, a sentiment analysis on the at least one data input to generate sentiment information indicative of an emotional state of a user; perform, using the behavior analysis machine learning model, a behavior analysis on the at least one data input to generate behavior information indicative of a behavioral state of the user; determine, using the decision engine, a responsive action based on the sentiment information and the behavior information; and perform the responsive action.
    Type: Grant
    Filed: June 10, 2020
    Date of Patent: November 7, 2023
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Lin Ni Lisa Cheng, Ljubica Chatman, David Gabriele, Tyler Maiman, Joshua Edwards
  • Publication number: 20230351171
    Abstract: Systems and methods of context-aware caller identification via machine learning techniques are disclosed. In one embodiment, an exemplary computer-implemented method may comprise: obtaining a trained call verification machine learning model that determines when a phone number is associated with a service provider that is associated with a delivery portion of a user activity with an entity within a time window; receiving, from a computing device of a first user, an indication of a communication being received from a second user; receiving activity information of a particular activity associated with the first user and a particular entity; utilizing the trained call verification machine learning model to determine, based at least in part on the activity information and the communication, that the second user is the particular service provider that is associated with a delivery portion of the particular activity associated with the particular entity.
    Type: Application
    Filed: April 29, 2022
    Publication date: November 2, 2023
    Inventors: Asher Smith-Rose, Lin Ni Lisa Cheng, Tyler Maiman, Joshua Edwards, Shabnam Kousha
  • Publication number: 20230350986
    Abstract: Systems and methods of video password based user authentication via machine learning techniques are disclosed. In one embodiment, an exemplary computer-implemented method may comprise: receiving a request to register a video password from a first user; establishing at least one user-specific authentication criterion for the first user based on first video password data; receiving a login attempt from a second computing device associated with a second user who submits to be the first user, the login attempt comprising second video password data; utilizing a trained video password authentication machine learning model to determine a first comparison result and a second comparison result based on the first and second video password data, and accepting or rejecting the login attempt based on at least one of the first comparison result and the second comparison result.
    Type: Application
    Filed: April 29, 2022
    Publication date: November 2, 2023
    Inventors: Lin Ni Lisa Cheng, Tyler Maiman, Joshua Edwards, Shabnam Kousha, Asher Smith-Rose
  • Publication number: 20230325900
    Abstract: Disclosed embodiments may include systems and methods for providing modified order recommendations. Line item data from a set of transactions associated with a vendor can be collected. The line item includes transactional data such as price, quantity, and frequency. The set of transactions are associated with a plurality of customers of the vendor. Correlations between line item data can be determined via one or more machine learning techniques to train a recommendation model. An order recommendation to a customer can be determine based on the correlations of the recommendation model. An order of the customer can be modified according to the order recommendation.
    Type: Application
    Filed: April 6, 2022
    Publication date: October 12, 2023
    Inventors: Joshua Edwards, Alexander Mireles, Evans Yeung, Marcelo Salvador Jabif Epsztejn, Glenn Bewley, Lin Ni Lisa Cheng
  • Publication number: 20230328176
    Abstract: Systems and methods of caller identification differentiation via machine learning techniques are disclosed. In one embodiment, an exemplary computer-implemented method may include: receiving a permission indicator identifying a permission by the user to detect calls being received by a computing device; receiving an indication of a current call being received; utilizing a trained call differentiation machine learning model to determine a likelihood that the current call is of a first call type or a second call type, where the first call type is associated with a first type of activity and the second call type is associated with a second type of activity.
    Type: Application
    Filed: April 8, 2022
    Publication date: October 12, 2023
    Inventors: Asher Smith-Rose, Shabnam Kousha, Tyler Maiman, Lin Ni Lisa Cheng, Joshua Edwards
  • Patent number: 11785138
    Abstract: Systems and methods of caller identification differentiation via machine learning techniques are disclosed. In one embodiment, an exemplary computer-implemented method may include: receiving a permission indicator identifying a permission by the user to detect calls being received by a computing device; receiving an indication of a current call being received; utilizing a trained call differentiation machine learning model to determine a likelihood that the current call is of a first call type or a second call type, where the first call type is associated with a first type of activity and the second call type is associated with a second type of activity.
    Type: Grant
    Filed: April 8, 2022
    Date of Patent: October 10, 2023
    Assignee: Capital One Services, LLC
    Inventors: Asher Smith-Rose, Shabnam Kousha, Tyler Maiman, Lin Ni Lisa Cheng, Joshua Edwards
  • Patent number: 11778083
    Abstract: Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.
    Type: Grant
    Filed: June 13, 2022
    Date of Patent: October 3, 2023
    Assignee: Capital One Services, LLC
    Inventors: Asher Smith-Rose, Tyler Maiman, Lin Ni Lisa Cheng, Salik Shah
  • Publication number: 20230300126
    Abstract: Systems and methods of anti-vishing OTP protection via machine learning techniques are disclosed. In one embodiment, an exemplary computer-implemented method may comprise: receiving a permission indicator identifying a permission by the user to detect OTPs and calls being received by a computing device; receiving an indication of an OTP data item being received; processing the OTP data item to determine a time duration during which a particular OTP included therein is valid; utilizing a trained OTP protection machine learning model to determine phone number(s) as presenting a security risk with respect to the OTP data item; and instructing the computing device to commence at least one security measure based at least in part on a contact list updated with an indication that the phone number(s) present a security risk with regard to the particular OTP during the time duration of the particular OTP.
    Type: Application
    Filed: May 26, 2023
    Publication date: September 21, 2023
    Inventors: Asher Smith-Rose, Lin Ni Lisa Cheng, Shabnam Kousha, Tyler Maiman, Joshua Edwards
  • Patent number: 11755656
    Abstract: A processor may receive data and generate a quantified representation of the data by processing the data using at least one machine learning (ML) algorithm, the quantified representation of the data indicating a sentiment of content of the data. The processor may automatically revise the content of the communications data. The revising may include determining a reaction to the content of the communications data, generating a quantified representation of the reaction, determining a difference between the quantified representation of the reaction and the quantified representation of the communications data, identifying, based on the difference, a portion of the content having an unintended sentiment, and replacing the portion of the content with different content.
    Type: Grant
    Filed: June 13, 2022
    Date of Patent: September 12, 2023
    Assignee: Capital One Services, LLC
    Inventors: Phoebe Atkins, Max Miracolo, Joshua Edwards, Brian McClanahan, Alexander Lin, Lin Ni Lisa Cheng, Cruz Vargas
  • Publication number: 20230283987
    Abstract: Systems and methods of the present disclosure enable IoT-based social networking to detect, using IoT devices at a location, device signals associated with a first user device of a first user. A first user profile associated with the first user device is determined in response to the device signals. User attributes stored in the first user profile are accessed and extracted. A trained profile similarity model is used to determine similarity measures between the first user profile and other user profiles based on the user attributes. At least one similar user profile to the first user profile is identified based on the similarity measures. A meet-up point occupancy of each meet-up point at the location is determined based on a record of meet-up points to identify an open meet-up point. A meet-up recommendation is generated indicating the open meet-up point and the other user profiles.
    Type: Application
    Filed: March 3, 2022
    Publication date: September 7, 2023
    Inventors: Lin Ni Lisa Cheng, Xiaoguang Zhu, Vyjayanthi Vadrevu
  • Publication number: 20230244897
    Abstract: Example embodiments of systems and methods for card production are provided. A card may include processing circuitry including a chip and memory. The card may include one or more antennas in communication with the chip. The card may include a first layer of material aligned within a perimeter of the card via laminate encapsulation. The first layer of material may comprise a non-rectangular shape. The first layer of material may be offset with a shape of the card. The first layer of material may be in communication with the chip. The first layer of material may comprise at least one selected from the group of steel, tungsten, titanium, or any combination thereof. The card may be compliant with one or more form factors.
    Type: Application
    Filed: April 11, 2023
    Publication date: August 3, 2023
    Inventors: Daniel HERRINGTON, Suzanne PARKER, Adrian GARNER, Lin Ni Lisa CHENG