Patents by Inventor Mark Hanson
Mark Hanson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20250021988Abstract: A customer who is contacting customer care via a support session regarding a problem is classified into a customer category of multiple customer categories based at least on customer account information of the customer. A customer care topic in a predetermined set of multiple customer care topics that correspond to the problem is then identified via machine learning. A topic script that corresponds to the customer category of the customer for the customer care topic in the predetermined set of customer care topics is further retrieved or generated, in which the topic script includes one or more topic issues related to the customer care topics. The topic script is provided for presentation to a customer service representative (CSR) to prompt the CSR to discuss the one or more topic issues related to the customer care topic with the customer.Type: ApplicationFiled: September 26, 2024Publication date: January 16, 2025Inventors: Joel Werdell, Mark Hanson, Heather Nolis, Maritza Ramirez, James Ellison
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Publication number: 20250021989Abstract: The present technology provides a workflow engine that creates custom workflows of sequential tasks with various dependencies and an input of a particular dataset of objects that needs to be operated on or analyzed to result in an intended output. The customization can include a number and order of sequential workflow steps as well as a number and function of jobs to be executed in parallel at each of the workflow steps. When the workflow jobs are ready to be run, they may be queued up with an asynchronous task message server that services a server that supports near real-time communications. The asynchronous task service may be a message-oriented middleware that provides a queue to parallelize tasks.Type: ApplicationFiled: July 10, 2023Publication date: January 16, 2025Inventors: Jonas Bengtson, Ethan Breder, Jeremy Dunck, Jeffrey Halmich, JR., Mark Hanson, Austin Liou, Ryan Weinstein
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Patent number: 12131334Abstract: A customer who is contacting customer care via a support session regarding a problem is classified into a customer category of multiple customer categories based at least on customer account information of the customer. A customer care topic in a predetermined set of multiple customer care topics that correspond to the problem is then identified via machine learning. A topic script that corresponds to the customer category of the customer for the customer care topic in the predetermined set of customer care topics is further retrieved or generated, in which the topic script includes one or more topic issues related to the customer care topics. The topic script is provided for presentation to a customer service representative (CSR) to prompt the CSR to discuss the one or more topic issues related to the customer care topic with the customer.Type: GrantFiled: July 8, 2021Date of Patent: October 29, 2024Assignee: T-Mobile USA, Inc.Inventors: Joel Werdell, Mark Hanson, Heather Nolis, Maritza Ramirez, James Ellison
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Patent number: 12112338Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.Type: GrantFiled: May 11, 2021Date of Patent: October 8, 2024Assignee: T-Mobile USA, Inc.Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow, Rudy Bourcelot
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Patent number: 12079821Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.Type: GrantFiled: May 11, 2021Date of Patent: September 3, 2024Assignee: T-Mobile USA, Inc.Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow, Rudy Bourcelot
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Publication number: 20240184072Abstract: Disclosed herein are embodiments of a cable assembly including an optical fiber cable connectorized at one or both ends. The optical fiber cable of the cable assembly includes a cable jacket having an inner surface and an outer surface. The inner surface defines a central bore extending along a longitudinal axis of the optical fiber cable, and the outer surface defines an outermost surface of the optical fiber cable. At least one tensile strand is disposed between the inner surface and the outer surface of the cable jacket, and at least one optical element is disposed within the central bore of the cable jacket. Also disclosed herein are a method of preparing a cable assembly by attaching a connector to the optical fiber cable as and a method of preparing the optical fiber cable.Type: ApplicationFiled: February 9, 2024Publication date: June 6, 2024Inventors: Mark Hanson Bushnell, Michael Alexander Heinz, Eric Raymond Logan, Gerhard Gernot Merbach, Waldemar Stöcklein
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Patent number: 11900300Abstract: This disclosure describes techniques that allow a coach-assist controller to provide coach support to a customer service representative (CSR) during an ongoing consumer-CSR interaction. The coach-assist controller may intercept a consumer-CSR interaction and generate corresponding interaction data. The coach-assist controller may further analyze the interaction data to infer a current state of the consumer-CSR interaction, and in doing so, determine whether to request coach support for the CSR.Type: GrantFiled: June 11, 2021Date of Patent: February 13, 2024Assignee: T-Mobile USA, Inc.Inventors: James Ellison, Mark Hanson, Joel Werdell
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Patent number: 11880079Abstract: An optical communication cable includes a jacket having an interior surface that defines a cable jacket internal cross-sectional area and a plurality of optical fibers, wherein less than 60% of the cable jacket internal cross-sectional area is occupied by the cross-sectional area of the plurality of optical fibers. A scaffolding structure is provided adjacent to and supporting the jacket such that when the jacket is subjected to a burn and melts, the melted jacket material bonds to the scaffolding structure rather than sloughing off.Type: GrantFiled: March 17, 2022Date of Patent: January 23, 2024Assignee: CORNING RESEARCH & DEVELOPMENT CORPORATIONInventors: Mark Hanson Bushnell, Bradley Grant Chapman, Harold Edward Hudson, II, Toua Lo
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Publication number: 20230258902Abstract: A fanout tube for a furcation of a fiber optic cable assembly carrying a plurality of optical fibers includes an outer casing defining an outer surface and an inner cavity configured to receive one or more of the optical fibers therethrough. The outer casing includes an outer jacket that defines a passageway and at least one strength member disposed in the passageway. The strength member includes at least one tensile strand and a substrate that at least partially covers the tensile strand. At least a portion of the substrate defines a confronting surface configured to form at least a portion of the inner cavity of the outer casing and be isolated from the tensile strand, and thus inaccessible to optical fibers being inserted through the fanout tube. A method of forming a fiber optic cable assembly having a furcation formed from such fanout tubes is also disclosed.Type: ApplicationFiled: February 7, 2023Publication date: August 17, 2023Inventors: Mark Hanson Bushnell, Derek Ryan Huffman, William Carl Hurley
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Patent number: 11688509Abstract: In general, this disclosure describes techniques for a health management system that schedules medical appointments based on a dialog with a user (e.g., a patient), clinical guideline information, and/or other information. The health management system may engage in a dialog with the user, the dialog including requests from the health management system for audio input to the user device and audio input from the user in response to each request. The health management system may extract information from the audio input and compare the extracted information to clinical guideline information to determine one or more probable health conditions of the user. The health management system may determine a time allotment, identify a health care provider type and a platform for a medical appointment based on the one or more probable health conditions.Type: GrantFiled: January 16, 2020Date of Patent: June 27, 2023Assignee: SRI INTERNATIONALInventors: Mark Hanson, Bhaskar Ramamurthy, Manish Kothari, Brecken Hu Uhl
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Publication number: 20230161124Abstract: An optical fiber cable that includes subunits is provided. Optical fiber cables are used to transmit data over distance. Generally, large distribution cables that carry a multitude of optical fibers from a hub are sub-divided at network nodes into subunits. To furcate the subunits, the respective jackets of the subunits must balance many different characteristics, including flexibility, temperature tolerance, and safety properties.Type: ApplicationFiled: January 19, 2023Publication date: May 25, 2023Inventors: Mark Hanson Bushnell, Harold Edward Hudson, II, Wesley Brian Nicholson
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Publication number: 20230153539Abstract: A data-holistic optimized patient-physician technology (DH-OPPT) system, embodied in a set of one or more modular subsystems, may provide a unique approach to the clinical medical process to achieve enhanced efficiency and accuracy at many points throughout the end to end process of providing clinical medical care. Among other actions, the system may access conversation data that includes pairs of text passages from a dialog with a patient and then input the conversation data into a machine learning model trained to perform inference of medical conditions based on pairs of text passages. The trained machine learning model may output an inferred medical condition of the patient. The system may cause revision of an electronic health record of the patient based on the inferred medical condition.Type: ApplicationFiled: March 16, 2021Publication date: May 18, 2023Inventors: Brecken Uhl, Kevin Bayes, Shimi Baliti, Mark Hanson, Brent Sugimoto
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Publication number: 20230152544Abstract: An optical fiber cable that includes subunits is provided. The cable has an outer jacket having a thickness of at least 2.0 millimeters and that is made from a fire retardant polymer material having a PHRR value of 222 kw/m2 when tested in a cone calorimeter measured according to ASTM E1354 with a heat flux of 50 kW/m2. The cable meets the requirement of UL 1666 burn test for riser cables and the requirements of EN 50399 burn test for CPR class Cca cables.Type: ApplicationFiled: January 20, 2023Publication date: May 18, 2023Inventors: George Cornelius Abernathy, Mark Hanson Bushnell, Harold Edward Hudson, II, William Carl Hurley, Toua Lo, William Welch McCollough
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Publication number: 20230011434Abstract: A customer who is contacting customer care via a support session regarding a problem is classified into a customer category of multiple customer categories based at least on customer account information of the customer. A customer care topic in a predetermined set of multiple customer care topics that correspond to the problem is then identified via machine learning. A topic script that corresponds to the customer category of the customer for the customer care topic in the predetermined set of customer care topics is further retrieved or generated, in which the topic script includes one or more topic issues related to the customer care topics. The topic script is provided for presentation to a customer service representative (CSR) to prompt the CSR to discuss the one or more topic issues related to the customer care topic with the customer.Type: ApplicationFiled: July 8, 2021Publication date: January 12, 2023Inventors: Joel Werdell, Mark Hanson, Heather Nolis, Maritza Ramirez, James Ellison
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Publication number: 20220306216Abstract: A reconfigurable bed rack system and methods of manufacture and use that is dynamic, adaptable, lightweight, and easy to install are provided. The bed rack system may include a plurality of U-shaped modular telescoping support structures that allow for a height adjustment to the rack without uninstalling the rack from the truck bed. Through the telescoping feature of the U-shaped support structures, a height dimension of the bed rack system may be increased or decreased. One or more side and/or upper rails may extend between the plurality of U-shaped modular telescoping supports for attaching one or more mounting brackets to secure equipment, tools and/or supplies to the bed rack system. The rack system may also include a tire hoist bracket assembly including a hoisting system to store a spare tire against an upper, inner surface of the rack system.Type: ApplicationFiled: May 9, 2022Publication date: September 29, 2022Inventors: Mark Hanson, Christopher Faustmann
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Publication number: 20220214511Abstract: An optical communication cable includes a jacket having an interior surface that defines a cable jacket internal cross-sectional area and a plurality of optical fibers, wherein less than 60% of the cable jacket internal cross-sectional area is occupied by the cross-sectional area of the plurality of optical fibers. A scaffolding structure is provided adjacent to and supporting the jacket such that when the jacket is subjected to a burn and melts, the melted jacket material bonds to the scaffolding structure rather than sloughing off.Type: ApplicationFiled: March 17, 2022Publication date: July 7, 2022Inventors: Mark Hanson Bushnell, Bradley Grant Chapman, Harold Edward Hudson, II, Toua Lo
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Patent number: 11325664Abstract: A reconfigurable bed rack system and methods of manufacture and use that is dynamic, adaptable, lightweight, and easy to install are provided. The bed rack system may include a plurality of U-shaped modular telescoping support structures that allow for a height adjustment to the rack without uninstalling the rack from the truck bed. Through the telescoping feature of the U-shaped support structures, a height dimension of the bed rack system may be increased or decreased. One or more side and/or upper rails may extend between the plurality of U-shaped modular telescoping supports for attaching one or more mounting brackets to secure equipment, tools and/or supplies to the bed rack system. The rack system may also include a tire hoist bracket assembly including a hoisting system to store a spare tire against an upper, inner surface of the rack system.Type: GrantFiled: June 17, 2020Date of Patent: May 10, 2022Assignee: Overkill Motorsports, Inc.Inventors: Mark Hanson, Christopher Faustmann
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Publication number: 20210390491Abstract: This disclosure describes techniques that allow a coach-assist controller to provide coach support to a customer service representative (CSR) during an ongoing consumer-CSR interaction. The coach-assist controller may intercept a consumer-CSR interaction and generate corresponding interaction data. The coach-assist controller may further analyze the interaction data to infer a current state of the consumer-CSR interaction, and in doing so, determine whether to request coach support for the CSR.Type: ApplicationFiled: June 11, 2021Publication date: December 16, 2021Inventors: James Ellison, Mark Hanson, Joel Werdell
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Patent number: D951850Type: GrantFiled: October 24, 2019Date of Patent: May 17, 2022Assignee: OVERKILL MOTORSPORTS, INC.Inventors: Mark Hanson, Christopher Faustmann
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Patent number: D955946Type: GrantFiled: March 29, 2021Date of Patent: June 28, 2022Assignee: OVERKILL MOTORSPORTS, INC.Inventors: Travis Kirkman, Mark Hanson