Abstract: A reconfigurable bed rack system and methods of manufacture and use that is dynamic, adaptable, lightweight, and easy to install are provided. The bed rack system may include a plurality of U-shaped modular telescoping support structures that allow for a height adjustment to the rack without uninstalling the rack from the truck bed. Through the telescoping feature of the U-shaped support structures, a height dimension of the bed rack system may be increased or decreased. One or more side and/or upper rails may extend between the plurality of U-shaped modular telescoping supports for attaching one or more mounting brackets to secure equipment, tools and/or supplies to the bed rack system. The rack system may also include a tire hoist bracket assembly including a hoisting system to store a spare tire against an upper, inner surface of the rack system.

Abstract: This disclosure describes techniques that allow a coach-assist controller to provide coach support to a customer service representative (CSR) during an ongoing consumer-CSR interaction. The coach-assist controller may intercept a consumer-CSR interaction and generate corresponding interaction data. The coach-assist controller may further analyze the interaction data to infer a current state of the consumer-CSR interaction, and in doing so, determine whether to request coach support for the CSR.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

Abstract: A reconfigurable bed rack system and methods of manufacture and use that is dynamic, adaptable, lightweight, and easy to install are provided. The bed rack system may include a plurality of U-shaped modular telescoping support structures that allow for a height adjustment to the rack without uninstalling the rack from the truck bed. Through the telescoping feature of the U-shaped support structures, a height dimension of the bed rack system may be increased or decreased. One or more side and/or upper rails may extend between the plurality of U-shaped modular telescoping supports for attaching one or more mounting brackets to secure equipment, tools and/or supplies to the bed rack system. The rack system may also include a tire hoist bracket assembly including a hoisting system to store a spare tire against an upper, inner surface of the rack system.

Abstract: A card engine may dynamically configure content for display via user equipment (UE). A rules engine may provide constructs to the card engine in the form of card definitions, which the card engine may evaluate using facts obtained from a facts controller. The card engine may create a hierarchy of containers, which are logical abstracts for containing cards. The containers in the hierarchy, which may be organized as a tree, may contain card definitions according to respective themes determined by the card engine. Variants may be assigned weights which can be changed dynamically based on factors such as user behavior, account condition, promotions or offerings. The card having the highest weight within its container is advanced up the tree. When a card reaches the top level of the tree, it may be formatted for display via the user interface and transmitted to the UE accordingly.

Abstract: In general, this disclosure describes techniques for a health management system that schedules medical appointments based on a dialog with a user (e.g., a patient), clinical guideline information, and/or other information. The health management system may engage in a dialog with the user, the dialog including requests from the health management system for audio input to the user device and audio input from the user in response to each request. The health management system may extract information from the audio input and compare the extracted information to clinical guideline information to determine one or more probable health conditions of the user. The health management system may determine a time allotment, identify a health care provider type and a platform for a medical appointment based on the one or more probable health conditions.

Abstract: The invention includes an elongate riser, a circular base having a support arm, an interior wall, an exterior wall, and a coupler, the coupler being engaged to the riser, and a circular housing having an LED light source, a vertical wall, a bottom surface, and an upper surface, the upper surface has a lip extending outwardly from the vertical wall, the vertical wall being disposed interior to the interior wall, the bottom surface being disposed on the support arm, and the housing having a controller and at least one switch, and the controller regulates illumination being generated downwardly from the bottom surface. The housing being a modular drop in unit for removable engagement to the base.

Abstract: The invention includes an elongate riser, a circular base having a support arm, an interior wall, an exterior wall, and a coupler, the coupler being engaged to the riser, and a circular housing having an LED light source, a vertical wall, a bottom surface, and an upper surface, the upper surface has a lip extending outwardly from the vertical wall, the vertical wall being disposed interior to the interior wall, the bottom surface being disposed on the support arm, and the housing having a controller and at least one switch, and the controller regulates illumination being generated downwardly from the bottom surface. The housing being a modular drop in unit for removable engagement to the base.

Abstract: This application discloses a computing system to identify multiple views of cells in a circuit design for selective utilization during analog fault simulation of the circuit design. The views of the cells can include two or more of macromodel design views, schematic design views, or extracted design views that includes parasitic elements extracted from a physical layout of the circuit design. The computing system can prompt generation of multiple netlists, each netlist generated based on a different combination of the identified views of the cells in the circuit design, or a list of macromodels with pin accurate subcircuit wrappers, parse and organize the cells in each netlist or the list of macromodels, identify one of the cells to inject with a defect, and selectively simulate portions from a plurality of the netlists based, at least in part, on the identified one of the cells to inject with the defect.

Abstract: This application discloses a computing system to identify multiple views of cells in a circuit design for selective utilization during analog fault simulation of the circuit design. The views of the cells can include two or more of macromodel design views, schematic design views, or extracted design views that includes parasitic elements extracted from a physical layout of the circuit design. The computing system can prompt generation of multiple netlists, each netlist generated based on a different combination of the identified views of the cells in the circuit design, or a list of macromodels with pin accurate subcircuit wrappers, parse and organize the cells in each netlist or the list of macromodels, identify one of the cells to inject with a defect, and selectively simulate portions from a plurality of the netlists based, at least in part, on the identified one of the cells to inject with the defect.

Abstract: In accordance with some embodiments, a system is operable to generate at least two alternative travel packages to offer to a user, each travel package being defined by a distinct value for each of: (i) a first component of the travel package; (ii) a second component of the travel package; (iii) a price of the travel package; (iv) an amount of savings to be realized by purchasing the travel package; and (v) a value of a reward to be provided to the user in exchange for purchasing the travel package. In accordance with one embodiment, one of the offered travel packages is within an initial scope of the user's preferred itinerary and offers a relatively lower value of reward to the user while another of the offered travel packages is outside the initial scope and offers a relatively higher value of reward.

Abstract: A method, apparatus, and system are provided for implementing track following using signal asymmetry metrics monitored during read back in hard disk drives (HDDs). Signal asymmetry metrics monitored during read back are used together with a position error signal (PES) to correct and guide the position of a read sensor with respect to a written track in the HDD.

Abstract: A method, apparatus, and system are provided for implementing an enhanced modulation code for hard disk drives (HDDs). A modulation code directly uses Bit Error Rate (BER) information for different user patterns to construct a coded word minimizing possible error rate. The modulation code has a flexible code rate that simplifies code optimization relative to Coded Bit Density (CBD), signal to noise ratio (SNR) and noise color.

Abstract: A method, apparatus, and system are provided for implementing track following using signal asymmetry metrics monitored during read back in hard disk drives (HDDs). Signal asymmetry metrics monitored during read back are used together with a position error signal (PES) to correct and guide the position of a read sensor with respect to a written track in the HDD.

Abstract: A system for providing a wireless device with access to a computer network includes an access point that sets up a radio link with the wireless device and couples the wireless device to the network. The system also includes a server that receives data packets from the access point through the computer network. The data packets include at least one data packet that has a first identifier that uniquely identifies the wireless device and a second identifier that corresponds to the wireless device. The system further includes a database that is coupled to the server and stores data for associating a service plan with the first and second identifiers and basing the service plan, at least in part, on the second identifier. Other features and systems are also disclosed.

Abstract: In a contact center, agents can be distracted and delayed from communicating with customers by searching for articles relevant to the customer's communication. A system automatically performing searches based on the customer's communication can therefore aid the agent. In an embodiment, a method of improving agent interaction with a user at a contact center includes determining, at a contact center, an intent of a portion of a received input from a user based on an established context of an application domain of the contact center. The method further includes mapping the determined intent to an element of an unstructured knowledge base stored in a memory. The method further includes presenting, to an agent at the contact center via a display, automated search results having the element of the one unstructured knowledge base. Therefore, the agent can quickly access search results relevant to the call and application domain.