Patents by Inventor Matthew Dunn

Matthew Dunn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20210256207
    Abstract: The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
    Type: Application
    Filed: December 18, 2020
    Publication date: August 19, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Joe Bradley, Laura Onu
  • Patent number: 11050884
    Abstract: The present disclosure relates generally to providing an intent-driven contact center. The contact center according to some embodiments analyzes intents to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
    Type: Grant
    Filed: February 21, 2020
    Date of Patent: June 29, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Joe Bradley, Laura Onu
  • Publication number: 20210168161
    Abstract: A cyber-threat defense system for a network including its email domain protects this network from cyber threats. Modules utilize machine learning models as well communicate with a cyber threat module. Modules analyze the wide range of metadata from the observed email communications. The cyber threat module analyzes with the machine learning models trained on a normal behavior of email activity and user activity associated with the network and in its email domain in order to determine when a deviation from the normal behavior of email activity and user activity is occurring. A mass email association detector determines a similarity between highly similar emails being i) sent from or ii) received by a collection of two or more individual users in the email domain in a substantially simultaneous time frame. Mathematical models can be used to determine similarity weighing in order to derive a similarity score between compared emails.
    Type: Application
    Filed: January 2, 2020
    Publication date: June 3, 2021
    Inventors: Matthew Dunn, Matthew Ferguson, Stephen Pickman
  • Publication number: 20210150137
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: October 30, 2020
    Publication date: May 20, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20210049223
    Abstract: A tracking system passively tracks and records searches conducted by actual search engine users. The recorded data for each search event preferably includes the search query submitted, the search engine used, the search result item (e.g., web page) selected, the position (e.g., page number) of this item, and the user's IP address. The collected data is aggregated and analyzed to generate data regarding the search queries used to locate and access particular destinations (e.g., web pages and sites). This data may be used for various purposes, such as (1) to generate reports showing, e.g., how users reach a particular destination from different search engines and geographic locations, (2) to select content to display on a destination page, such that the content is relevant to search queries commonly used to locate that page, and (3) to update the database of one search engine to reflect searches conducted on other search engines.
    Type: Application
    Filed: October 30, 2020
    Publication date: February 18, 2021
    Inventors: Richard Kazimierz Zwicky, Todd William Hooge, Matthew Dunn
  • Publication number: 20210042377
    Abstract: A tracking system passively tracks and records searches conducted by actual search engine users. The recorded data for each search event preferably includes the search query submitted, the search engine used, the search result item (e.g., web page) selected, the position (e.g., page number) of this item, and the user's IP address. The collected data is aggregated and analyzed to generate data regarding the search queries used to locate and access particular destinations (e.g., web pages and sites). This data may be used for various purposes, such as (1) to generate reports showing, e.g., how users reach a particular destination from different search engines and geographic locations, (2) to select content to display on a destination page, such that the content is relevant to search queries commonly used to locate that page, and (3) to update the database of one search engine to reflect searches conducted on other search engines.
    Type: Application
    Filed: March 23, 2020
    Publication date: February 11, 2021
    Inventors: Richard Kazimierz Zwicky, Todd William Hooge, Matthew Dunn
  • Patent number: 10902199
    Abstract: The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
    Type: Grant
    Filed: June 11, 2020
    Date of Patent: January 26, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Joe Bradley, Laura Onu
  • Publication number: 20200396190
    Abstract: An endpoint agent extension of a cyber defense system for email that includes modules and machine learning models. An integration module integrates with an email client application to detect email cyber threats in emails in the email client application as well as regulate emails. An action module interfaces with the email client application to direct autonomous actions against an outbound email and/or its files when a cyber threat module determines the email and/or its files (a) to be a data exfiltration threat, (b) to be both malicious and anomalous behavior as compared to a user's modeled email behavior, and (c) any combination of these. The autonomous actions can include actions of logging a user off the email client application, preventing the sending of the email, stripping the attached files and/or disabling the link to the files from the email, and sending a notification to cyber security personnel regarding the email.
    Type: Application
    Filed: August 27, 2020
    Publication date: December 17, 2020
    Inventors: Stephen Pickman, Matthew Dunn
  • Publication number: 20200394360
    Abstract: The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
    Type: Application
    Filed: June 11, 2020
    Publication date: December 17, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Joe Bradley, Laura Onu
  • Patent number: 10864997
    Abstract: An integrated aircraft lighting and display panel includes high-density arrays of micro-scale light-emitting diodes (LED) set into a flexible printed circuit board (PCB). The PCB and LED arrays may be set into structural layers corresponding to overhead panels, side panels, bin panels, divider panels, doorway panels, or other interior structural panels of the aircraft. The LED arrays may be activated by a controller to provide cabin lighting, indicate aircraft signage, display high-resolution image or video graphics, or any simultaneous combination of all three. The panel may have a translucent or transparent decorative outer skin which may mimic the outward appearance of wood, stone, bamboo, or other decorative materials while the integrated lighting and display panels are inactive. Highly reflective core materials, such as an aluminum core in a honeycomb pattern, may guide the luminous output of the LED arrays through the outer skin.
    Type: Grant
    Filed: August 26, 2019
    Date of Patent: December 15, 2020
    Assignee: Rockwell Collins, Inc.
    Inventors: Eric Johannessen, Matthew Dunn, Alvin S. Bartolome, Arthur Loic Dibeton Tchakounte
  • Patent number: 10853568
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Grant
    Filed: November 14, 2019
    Date of Patent: December 1, 2020
    Assignee: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Publication number: 20200358799
    Abstract: The cyber security appliance can have at least the following components. A phishing site detector that has a segmentation module to break up an image of a page of a site under analysis into multiple segments and then analyze each segment of the image to determine visually whether a key text-like feature exists in that segment. A signature creator creates a digital signature for each segment containing a particular key text-like feature. The digital signature for that segment is indicative of a visual appearance of the particular key text-like feature. Trained AI models compare digital signatures from a set of key text-like features detected in the image of that page under analysis to digital signatures of a set of key text-like features from known bad phishing sites in order to output a likelihood of maliciousness of the unknown site under analysis.
    Type: Application
    Filed: July 29, 2020
    Publication date: November 12, 2020
    Inventors: John Anthony Boyer, Matthew Dunn
  • Patent number: 10823019
    Abstract: Methods and systems are provided for a ducted plenum of a positive crankcase ventilation system for an engine. In one example, the ducted plenum may include a plurality of ducts coupled to a central chamber and an oil separator and valve arranged downstream of the central chamber. The ducted plenum may vent gases from an engine crankcase and deliver the vented gases to the engine intake system.
    Type: Grant
    Filed: July 31, 2018
    Date of Patent: November 3, 2020
    Assignee: Ford Global Technologies, LLC
    Inventors: Matthew Dunn, Paul Shoemaker, Darren Sipila
  • Publication number: 20200274969
    Abstract: The present disclosure relates generally to providing an intent-driven contact center. The contact center according to some embodiments analyzes intents to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
    Type: Application
    Filed: February 21, 2020
    Publication date: August 27, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Joe Bradley, Laura Onu
  • Patent number: 10715911
    Abstract: Disclosed herein is an overhead passenger service unit (PSU) for a vehicle, comprising: a mounting mechanism for mounting the PSU above at least one vehicle seat; a dynamic seat row marker that provides an indication of a seat position and a status portion indicating a status of a passenger or trip aspect that is readily viewable from a vehicle aisle and is changeable during a trip; and a programmable active display that is readily viewable from a passenger seat and provides trip changeable information about the trip to the passenger.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: July 14, 2020
    Assignee: B/E Aerospace, Inc.
    Inventors: Matthew Dunn, Eric Johannessen, Gannon Gambeski, John Barker, Ronnie R. Moss, Jesse Peck, Robert Linton, Jonathan Todzia, Donald LaSala, Luis Sam
  • Publication number: 20200190488
    Abstract: The present invention is directed to a polymerase activity assay that produces a strong optical signal when a primer-template complex is extended to full-length product. The assay uses Cy3 as the molecular beacon and Iowa Black® RQ as the quencher. The signal-to-noise-ratio (STNR) of this donor-quencher pairing is ˜200-fold over background, which is considerably better than other donor-quencher pairs (STNRs ˜10-20-fold). The STNR allows for solution-based monitoring of polymerase activity. Because the sensor functions via Watson-Crick base pairing, the polymerase activity assay may also be used to evolve polymerases to accept xeno nucleic acids as substrates.
    Type: Application
    Filed: February 12, 2020
    Publication date: June 18, 2020
    Inventors: John Chaput, Andrew Larsen, Matthew Dunn
  • Publication number: 20200159991
    Abstract: Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
    Type: Application
    Filed: November 14, 2019
    Publication date: May 21, 2020
    Applicant: LIVEPERSON, INC.
    Inventors: Ravikiran Chittari, Eswar Priyadarshan, Robert LoCascio, Jonathan Altschuler, Suresh Ramakrishnaiah, Htet Win, Chuqing He, Matthew Dunn
  • Patent number: 10599735
    Abstract: A tracking system passively tracks and records searches conducted by actual search engine users. The recorded data for each search event preferably includes the search query submitted, the search engine used, the search result item (e.g., web page) selected, the position (e.g., page number) of this item, and the user's IP address. The collected data is aggregated and analyzed to generate data regarding the search queries used to locate and access particular destinations (e.g., web pages and sites). This data may be used for various purposes, such as (1) to generate reports showing, e.g., how users reach a particular destination from different search engines and geographic locations, (2) to select content to display on a destination page, such that the content is relevant to search queries commonly used to locate that page, and (3) to update the database of one search engine to reflect searches conducted on other search engines.
    Type: Grant
    Filed: May 7, 2018
    Date of Patent: March 24, 2020
    Assignee: Gula Consulting Limited Liability Company
    Inventors: Richard Kazimierz Zwicky, Todd William Hooge, Matthew Dunn
  • Patent number: 10584319
    Abstract: The present invention is directed to a polymerase activity assay that produces a strong optical signal when a primer-template complex is extended to full-length product. The assay uses Cy3 as the molecular beacon and Iowa Black® RQ as the quencher. The signal-to-noise-ratio (STNR) of this donor-quencher pairing is ˜200-fold over background, which is considerably better than other donor-quencher pairs (STNRs ˜10-20-fold). The STNR allows for solution-based monitoring of polymerase activity. Because the sensor functions via Watson-Crick base pairing, the polymerase activity assay may also be used to evolve polymerases to accept xeno nucleic acids as substrates.
    Type: Grant
    Filed: October 10, 2016
    Date of Patent: March 10, 2020
    Assignee: Arizona Board of Regents on behalf of Arizona State University
    Inventors: John Chaput, Andrew Larsen, Matthew Dunn
  • Publication number: 20200040782
    Abstract: Methods and systems are provided for a ducted plenum of a positive crankcase ventilation system for an engine. In one example, the ducted plenum may include a plurality of ducts coupled to a central chamber and an oil separator and valve arranged downstream of the central chamber. The ducted plenum may vent gases from an engine crankcase and deliver the vented gases to the engine intake system.
    Type: Application
    Filed: July 31, 2018
    Publication date: February 6, 2020
    Inventors: Matthew Dunn, Paul Shoemaker, Darren Sipila