Abstract: In some aspects, the techniques described herein relate to a method and a system comprising one or more processors and one or more storage devices storing instructions that when executed by one or more processors, cause the processor to receive a text of a plurality of conversations between a plurality of customers and an agent; identify a context of one conversation of the plurality of conversation from one or more conversational insights; identify an intent of the one conversation from one or more conversational insights; and identify an area for training the agent based on the intent and the context.

Abstract: Various methods, apparatuses/systems, and media for automatic real-time identification of dissatisfaction data are disclosed. A receiver receives real-time stream of call transcript data generated during a call or a chat between a customer and an agent. A processor implements a machine learning model that includes predefined complaint data; applies the received call transcript data onto the machine learning model; compares, in response to applying, the call transcript data with predefined complaint data; generates a first similarity score, based on comparing, that identifies how similar the call transcript data is compared to the predefined complaint data; and automatically identifies the call transcript data as a first dissatisfaction data based on determining that the first similarity score is equal to or more than a predetermined threshold value.

Abstract: A process for transferring patterned non-densely packed interfacial particle films onto substrates by providing a substrate, modifying the substrate so that it is non-water wetting, providing an interfacial film of charged particles, applying a surface modifying procedure to said particles, and applying the interfacial particle film to the modified substrate to thereby form a patterned non-densely packed film on the substrate.

Abstract: A surveillance projectile consisting primarily of a very robust electronic device designed to be contained in a 40 mm cartridge that can be fired over distances through an open window or door and into a remote location, such as an enclosed site, where it is desirable to surreptitiously acquire intelligence by electronic means or by irradiating an interior with invisible infrared light to facilitate infrared sensing. The projectile may be configured to contain any of several types of surveillance devices. Such devices may be, but are not limited to, wirelessly operated cameras, audio transmitters, recorders and infrared illuminators. Audio transmission may be scrambled for decoding at a receiver.