Abstract: The present invention is a system and method of continuous sentiment tracking and the determination of optimized agent actions through the training of sentiment models and applying the sentiment models to new incoming interactions. The system receives conversations comprising incoming interactions and agent actions and determines customer sentiment on a micro-interaction level for each incoming interaction. Based on interaction types, the system correlates the determined sentiment with the agent action received prior to the sentiment determination to create and train sentiment models. Sentiment models include agent action recommendations for a desired sentiment outcome. Once trained, the sentiment models can be applied to new incoming interactions to provide CSRs with actions that will yield a desired sentiment outcome.

Abstract: The present invention is a system and method of continuous sentiment tracking and the determination of optimized agent actions through the training of sentiment models and applying the sentiment models to new incoming interactions. The system receives conversations comprising incoming interactions and agent actions and determines customer sentiment on a micro-interaction level for each incoming interaction. Based on interaction types, the system correlates the determined sentiment with the agent action received prior to the sentiment determination to create and train sentiment models. Sentiment models include agent action recommendations for a desired sentiment outcome. Once trained, the sentiment models can be applied to new incoming interactions to provide CSRs with actions that will yield a desired sentiment outcome.

Abstract: A separator vessel has inlet, fluid outlet, and sand outlet ports. Each of the fluid and sand outlet ports are spaced below the inlet port. The separator has an enclosure between the inlet and fluid outlet ports. The enclosure redirects the fluid stream and defines an inner cavity above a lower edge of the enclosure, the lower edge defining a liquid flow area. The separator has one or more vanes extending along an outer surface of the enclosure which redirect the fluid stream along a curved flow path as the fluid stream flows toward the lower edge, and a plurality of apertures adjacent to the vanes, the apertures permitting fluid flow into the inner cavity of the enclosure. The fluid outlet port is disposed within the inner cavity above the lower edge of the enclosure and below one or more apertures.

Abstract: Methods are provided for storing and preserving comestible mollusk material, preferably so as to extend shelf life of the same. In one optional method, comestible mollusk material is placed in a product containing space of a storage container atop a platform of a support structure. The storage container includes an internal compartment having the product containing space. The support structure defines the platform for supporting the comestible mollusk material. The internal compartment further includes a reservoir, configured to retain liquid, below the platform. The platform and/or support structure are configured to direct liquid exuded from the comestible mollusk material to the reservoir. Optionally, the reservoir comprises an absorbent material for absorbing liquid in the reservoir.

Abstract: A headband with one or more protective inserts. The inserts may be strategically positioned to provide protection for specific areas of a person's head that are most vulnerable to impact, depending on the sport or other activity. The inserts may be directly attached to the headband, or may be enclosed in pouches which are directly attached to the headband. The headband may be worn with or without additional headgear, and may be configured to cooperate with the additional headgear as to form, fit, and functionality.

Abstract: Body contact layouts for semiconductor structures are disclosed. In at least one exemplary embodiment, a semiconductor structure comprises: a plurality of gates disposed on a semiconductor layer, each gate extending parallel to a y-axis in a coordinate space; a source region disposed between two of the plurality of gates; a plurality of body contacts disposed in each source region; and wherein a portion of each source region, adjacent to the gate, has a width extending parallel to the y-axis that is greater than the width of the source region parallel to the y-axis at a distance on an x-axis from the gate.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for processing multimodal input. A system configured to practice the method continuously monitors an audio stream associated with a gesture input stream, and detects a speech event in the audio stream. Then the system identifies a temporal window associated with a time of the speech event, and analyzes data from the gesture input stream within the temporal window to identify a gesture event. The system processes the speech event and the gesture event to produce a multimodal command. The gesture in the gesture input stream can be directed to a display, but is remote from the display. The system can analyze the data from the gesture input stream by calculating an average of gesture coordinates within the temporal window.

Abstract: A data processing system is implemented with a backup PCI Express system, which is able to take over as the primary PCI Express system for ensuring that an endpoint device continues to function in a desired manner when a root complex in the primary PCI Express system is no longer functioning correctly or is deactivated for maintenance. The endpoint device is coupled to the primary root complex and a backup root complex through a multiplexer. When a failure or shutdown of the primary root complex is detected, the multiplexer is signaled to switch the communication of data from occurring between the primary root complex and the endpoint device to then occur between the backup root complex and the endpoint device. A PCI Express Link may be utilized to communicate such a failure or shutdown and/or to transfer information from the primary PCI Express system to the backup PCI Express system when the switch occurs.

Abstract: A computer-implemented method for providing agent assisted transcriptions of user utterances. A user utterance is received in response to a prompt provided to the user at a remote client device. An automatic transcription is generated from the utterance using a language model based upon an application or context, and presented to a human agent. The agent reviews the transcription and may replace at least a portion of the transcription with a corrected transcription. As the agent inputs the corrected transcription, accelerants are presented to the user comprising suggested texted to be inputted. The accelerants may be determined based upon an agent input, an application or context of the transcription, the portion of the transcription being replaced, or any combination thereof. In some cases, the user provides textual input, to which the agent transcribes an intent associated with the input with the aid of one or more accelerants.

Abstract: The present invention allows for the capture and sentiment analysis of text the customer inputs into a chat, but never actually sends to the customer service representative (ghost text). The system captures this ghost text with a ghost capture system (GCS) software module. The GCS module analyzes the ghost text to generate metadata. The ghost text and metadata are used by a sentiment analysis engine to apply appropriate sentiment to the ghost text. The sentiment and ghost text are routed to a customer service representative (CSR). This provides the customer service agent with additional detail and information about a customer's emotions during a text chat conversation, allowing the CSR to determine a court of interaction not only based on the customer's response, but also based on the ghost text and the sentiment from the ghost text.

Abstract: A data processing system is implemented with a backup PCI Express system, which is able to take over as the primary PCI Express system for ensuring that the endpoint devices continue to function in a desired manner when the initial primary root complex is no longer functioning correctly. Each of the endpoint devices is coupled to the initial primary root complex and a backup root complex through a multiplexer. When a failure of the initial primary root complex is detected, the backup root complex signals each multiplexer to switch the communication of data from occurring between the initial primary root complex and the endpoint devices to then occur between the backup root complex and the endpoint devices.

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data.

Abstract: Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for processing multimodal input. A system configured to practice the method continuously monitors an audio stream associated with a gesture input stream, and detects a speech event in the audio stream. Then the system identifies a temporal window associated with a time of the speech event, and analyzes data from the gesture input stream within the temporal window to identify a gesture event. The system processes the speech event and the gesture event to produce a multimodal command. The gesture in the gesture input stream can be directed to a display, but is remote from the display. The system can analyze the data from the gesture input stream by calculating an average of gesture coordinates within the temporal window.

Abstract: A system on chip, comprising a processing unit for executing processes, a memory unit, and a memory control unit connected between the processing unit and the memory unit, is described. The memory control unit allocates a memory region to a process. The memory control unit comprises a process activity counter which counts a duration of the process or transactions by the process to or from the memory region and which maintains a process activity count representing the counted duration of the process or the counted transactions to or from the memory region. The memory control unit disables the memory region in response to the process activity count exceeding a maximum process activity count. Notably, it blocks the memory region against further transactions by the process and against transactions by any other processes. A method of operating a system on chip is also described.

Abstract: A fluidic interface may include a fluidic needle of a first polymer based compound and a body wall that is to support the fluidic needle, the body wall of a second polymer based compound, different than the first polymer based compound.

Abstract: A speech interpretation module interprets the audio of user utterances as sequences of words. To do so, the speech interpretation module parameterizes a literal corpus of expressions by identifying portions of the expressions that correspond to known concepts, and generates a parameterized statistical model from the resulting parameterized corpus. When speech is received the speech interpretation module uses a hierarchical speech recognition decoder that uses both the parameterized statistical model and language sub-models that specify how to recognize a sequence of words. The separation of the language sub-models from the statistical model beneficially reduces the size of the literal corpus needed for training, reduces the size of the resulting model, provides more fine-grained interpretation of concepts, and improves computational efficiency by allowing run-time incorporation of the language sub-models.

Abstract: A system and method are disclosed for inhibiting or preventing the growth of microbes and/or for killing microbes in a closed package or container in which a good (optionally a food product) is held or stored. The system and method optionally include use of an entrained polymer article, preferably a film that includes an antimicrobial releasing agent and channeling agent.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation. The method comprises receiving from a presenter a content-based request for at least one segment of a first plurality of segments within a media presentation and while displaying the media presentation to an audience, displaying to the presenter a second plurality of segments in response to the content-based request. The computing device practicing the method receives a selection from the presenter of a segment from the second plurality of segments and displays to the audience the selected segment.

Abstract: A system and method are disclosed for inhibiting or preventing the growth of microbes and/or for killing microbes in a closed package or container in which a good (optionally a food product) is held or stored. The system and method optionally include use of an entrained polymer article, preferably a film, that includes an antimicrobial releasing agent.