Abstract: A method and apparatus are provided for allocating a plurality of resources among call types in a call center operated by a business organization. The method includes the steps of providing a plurality of business rules for allocating call handling resources to the call types of the business organization and measuring a metric among the call types for determining a compliance with each business rule of the plurality of business rules. The method further includes the steps of comparing the measured metrics of the plurality of business rules with respective threshold values and adjusting the plurality of resources among the call types when a compared metric of the compared metrics exceeds a respective threshold of the thresholds.

Abstract: This invention describes the design and therapeutic use of antisense peptides for immunomodulation. Specifically applications include blocking the interaction of immunoglobulin G (IgG) with Fc&ggr; receptors (FC&ggr;R) and blocking the interaction of immunoglobulin E (IgE) with Fc&egr;RI or IgA with Fc&agr;RI. This invention also describes the application of antisense peptides to target vaccines to Fc&ggr;R to induce or suppress immunity, and also describes the application of antisense peptide specific for Fc&ggr;R or Fc&agr;RI to direct cytotoxic effector cells to target cells or pathogens.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each space are colored cartoon-like icons called “objects” which can be selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one space to another space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each Space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each Space are colored cartoon-like icons called “objects” which can be Selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one Space to another Space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each space are colored cartoon-like icons called "objects" which can be selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one space to another space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: A communication appliance with a desktop unit and a secondary unit. The desktop unit includes an outer casing, bottom feet, openings in the outer casing for control elements, a plurality of heat-producing electronic components and at least one speaker. The bottom feet extend from a bottom of the outer casing and support the outer casing on a surface such that the bottom of the outer casing is spaced from the surface. The control elements are used for operating the communication appliance. The outer casing includes a plurality of cooling slots for cooling electronic components found in the interior of the communication appliance so that a fan or other external device is not needed.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each space are colored cartoon-like icons called "objects" which can be selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one space to another space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each Space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each Space are colored cartoon-like icons called "objects" which can be Selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one Space to another Space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each space are colored cartoon-like icons called "objects" which can be selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one space to another space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: An intuitive graphical user interface is based upon a geographic map structure, and includes a system for controlling remote external electronic devices. In the defined graphical user interface, each space of the geographic map structure is rendered on a touch screen display as a graphic image of a geographic space. Within each space are colored cartoon-like icons called "objects" which can be selected and manipulated by the user. Certain objects, referred to as portals, transport the user from one space to another space when Selected. Other objects, referred to as buttons, perform associated actions or functions when Selected. The graphical user interface is displayed on a hand-held display device used to control remote devices. Each remote electronic device transmits a user interface program object that defines a graphical user interface to the display device.

Abstract: The specification describes an interconnection technique using compliant metal coated photodefined polymer bumps for mounting and interconnecting component assemblies on substrates such as glass, printed wiring boards, etc. The polymer chosen for the bump structure has a relatively low T.sub.g and the polymer bump is metallized in a way that substantially encapsulates the polymer.

Abstract: A sample collection container for use in receiving samples for analysis and testing of fluids from a sample valve forming part of a chemical process line. The container includes a closure element which selectively engages the sample valve during collection and provides means for protecting the user handling the sample container after disengagement from the sample valve from spillage. The container closure is selectively engageable by a cap element when disengaged from the sample valve, the cap element having an orificed end wall which may be selectively closed or provided with means supporting a penetrable membrane for hypodermic extraction of fluid.

Abstract: A device capable of being mounted in a small opening in a reactor vessel, after having been inserted through a manway, which permits the continuous sampling of the contents of the reactor during a reaction, and continuous monitoring of the pH factor or other characteristic of interest. Electrical probe replacement is possible without disconnecting the device from the reactor vessel, and requires only a minimum of down time.

Abstract: A chemical process sampler for use in monitoring the progress of chemical processing particularly suited for the handling of toxic, volatile, or otherwise dangerous substances. The sampler is characterized in the provision of multi-position valve structure for returning a contained sample to the processing vessel after use, thereby eliminating the need for separate disposal.