Patents by Inventor Michael T. Mateer
Michael T. Mateer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 11182767Abstract: The illustrative embodiments described herein provide systems and methods for managing payments to a payee using a communication device associated with a payor. In one embodiment, the method includes accessing billing data associated with a payor, and determining whether to send a payment notification to the communication device based on the billing data. The method also includes sending the payment notification to the communication device. The payment notification initiates a prompt on the communication device.Type: GrantFiled: June 23, 2010Date of Patent: November 23, 2021Assignee: WEST CORPORATIONInventors: Michael T Mateer, James K Boutcher
-
Patent number: 10827000Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: October 30, 2018Date of Patent: November 3, 2020Assignee: West CorporationInventors: Michael T Mateer, James K Boutcher, Jesse Andersen
-
Patent number: 10706392Abstract: A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.Type: GrantFiled: March 12, 2019Date of Patent: July 7, 2020Assignee: West CorporationInventors: James K. Boutcher, Michael T. Mateer
-
Patent number: 10623570Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: March 20, 2018Date of Patent: April 14, 2020Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Patent number: 10601927Abstract: Certain aspects of the present disclosure relate to a technique for configuring context aware sessions. A first session is provided using a first communication channel Contextual information of the first session is used to provide a second session using a second communication channel, wherein the second session is associated with the first session.Type: GrantFiled: July 24, 2018Date of Patent: March 24, 2020Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Patent number: 10432795Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.Type: GrantFiled: June 5, 2018Date of Patent: October 1, 2019Assignee: West CorporationInventors: Jeffrey William Cordell, Michael T. Mateer, Chad David Hendren
-
Patent number: 10229393Abstract: A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.Type: GrantFiled: June 12, 2018Date of Patent: March 12, 2019Assignee: West CorporationInventors: James K. Boutcher, Michael T. Mateer
-
Patent number: 10116751Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: October 24, 2017Date of Patent: October 30, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Patent number: 10033815Abstract: Certain aspects of the present disclosure relate to a technique for configuring context aware sessions. A first session is provided using a first communication channel. Contextual information of the first session is used to provide a second session using a second communication channel, wherein the second session is associated with the first session.Type: GrantFiled: October 14, 2011Date of Patent: July 24, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher
-
Patent number: 10009463Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: GrantFiled: October 10, 2016Date of Patent: June 26, 2018Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson
-
Patent number: 10003690Abstract: A call is received at an interactive voice response (IVR) system. A voice communications session is established between the IVR system and the telephonic device. A request from the IVR system to allocate a speech resource for processing voice data of the voice communications session is received by a dynamic speech allocation (DSA) engine. Configuration data associated with a current state of the voice communications session is accessed by the DSA engine. Dynamic characteristics associated with the caller are accessed by the DSA engine. A speech resource from among multiple speech resources is selected by the DSA engine based on the current state and the dynamic characteristics. The selected speech resource is allocated to the voice communications session by enabling the IVR system to use the selected speech resource to process voice data received from the caller during the current state of the voice communications session.Type: GrantFiled: March 21, 2014Date of Patent: June 19, 2018Assignee: GENESYS, TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, Michael T. Mateer, Dmitry Sityaev
-
Patent number: 9996823Abstract: A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.Type: GrantFiled: April 6, 2015Date of Patent: June 12, 2018Assignee: West CorporationInventors: James K. Boutcher, Michael T. Mateer
-
Patent number: 9992345Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.Type: GrantFiled: August 8, 2017Date of Patent: June 5, 2018Assignee: West CorporationInventors: Jeffrey William Cordell, Michael T. Mateer, Chad David Hendren
-
Patent number: 9949099Abstract: A method and apparatus of accessing a data service in a wireless communications network is disclosed. An example may include receiving a call identifying an application accessed by a mobile station, and verifying whether the accessed application is installed on the mobile station. The example may further include transferring a notification message to the mobile station based on the accessed application.Type: GrantFiled: October 18, 2016Date of Patent: April 17, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher
-
Patent number: 9924039Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: May 16, 2017Date of Patent: March 20, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Patent number: 9800668Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: January 3, 2017Date of Patent: October 24, 2017Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Patent number: 9762735Abstract: Methods, systems, and computer-readable media for admitting conferees into a conference call. Methods to achieve the foregoing can comprise: transmitting an admission request from a user of a communications device to a server for admission to a conference call, the admission request including a unique identifier; storing data unique to the communications device in a data store; relaying the unique identifier from the server to the data store; comparing the unique identifier with the data unique to the communications device; and, when the unique identifier and the previously stored data match, connecting the user directly to the conference call which includes bypassing entry of at least one conference pass code by the user.Type: GrantFiled: September 29, 2015Date of Patent: September 12, 2017Assignee: West CorporationInventors: Craig A. Webster, Kevin Pauba, Myron P. Sojka, Michael T. Mateer, Melissa A. DeLong, Jonathan P McIntosh
-
Patent number: 9729723Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.Type: GrantFiled: March 29, 2016Date of Patent: August 8, 2017Assignee: West CorporationInventors: Jeffrey William Cordell, Michael T. Mateer, Chad David Hendren
-
Patent number: 9652727Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: October 10, 2011Date of Patent: May 16, 2017Assignee: WEST CORPORATIONInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
-
Publication number: 20170118338Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: ApplicationFiled: October 10, 2016Publication date: April 27, 2017Inventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson