Abstract: A CTI-enabled SIP-Phone, and an associated method, is provided for a telephonic call center. Responsive to a call operation indication, such as delivery to the phone of a SIP invite message, or of a CTI-formatted call instruction, the embedded functionality of the SIP-Phone provides interfacing operations, such as CTI-to-SIP or SIP-to-CTI conversions, to facilitate communications of the phone at the call center.

Abstract: The present invention relates to a push-to-talk server (6) and a method of performing a push-to-talk based communication service for registered users (21, 25 to 28) of a push-to-talk service. A push-to-talk call request is transmitted from a calling terminal (31) to the push-to-talk server (6), the push-to-talk call request requesting the establishment of a half-duplex communication connection to one or more called users (25 to 28) and/or user groups. The push-to-talk server (6) establishes an IP based streaming communication channel between the calling terminal (31) and a speech-to-text converter (74). A push-to-talk voice input is transmitted by said communication channel (91) from the calling terminal to the speech-to-text converter (74). The speech-to-text converter (74) converts the push-to-talk voice input to a text.

Abstract: A switch with emulation client in a data communication network adhering to a Session Initiation Protocol (SIP) . The switch is coupled to a legacy telephone which initiates or receives telephonic communication with a SIP-observant telephone or another legacy telephone over the SIP-observant network. The emulation client translates between PBX and SIP messages to allow the legacy telephone to communicate seamlessly over the SIP observant network. The switch is further coupled to a location server which storing redirection information for redirecting calls made to a particular number. The calls are preferably redirected based on the location where the user is scheduled to be at the time of the call.

Abstract: An IP bridge phone for operatively coupling one or more analog phones to a digital communications network to support parallel communications is disclosed. The IP bridge phone includes a phone handset interface adapted to connect to a phone handset, an analog phone interface, and a network interface. A mixing module is adapted to receive a first voice signal from the handset interface, a second voice signal from the analog phone, and a third voice signal from the data communications network; generate a plurality of combined signals from the first voice signal, the second voice signal, and the third voice signal; and transmit each of the plurality of combined signals to one of the plurality of interfaces. The plurality of combined signals provide parallel communications between the phone handset, the analog phone, and the remote calling party.

Abstract: An integrated PBX and SIP telephony communications network supporting transmission of private signaling codes over SIP. A telephone emits a private signaling code for accessing a particular PBX function. An enhanced IP translator coupled to the telephone encapsulates the private signaling code within a SIP invite, request, response, information, notification message, and/or instant message. The SIP message with the encapsulated private signaling codes is transmitted over a communications network to a PBX. The PBX is also coupled to an enhanced IP translator that receives the SIP message and decapsulates the embedded private signaling codes. The codes are transmitted to the PBX for rendering a function for the telephone. A SIP user agent aware of the private signaling codes may also access functions provided by the PBX by encapsulating/decapsulating private signaling codes into/from SIP messages.

Abstract: A system and method for establishing a SIP session between calling and called end-points. A SIP server receives a SIP INVITE request for establishing the SIP session. The SIP INVITE request includes standard routing information in its header. The SIP server receives the SIP INVITE request and responds by transmitting to the calling end-point a HTML link associated with a web server. In rendering the contents of the HTML link, the calling end-point transmits an HTTP request to the web server including voice cookie information. The voice cookie information may include information gathered about the caller such as the caller profile information, transaction information, caller intent information, or recent and past history associated with a web site domain. The web server forwards the voice cookies to the SIP server. The SIP server determines an address of the called end-point as a function of the routing information in the SIP INVITE request and the voice cookie information.

Abstract: An enhanced IP telephone taking advantage of the many call-related functions provided by existing PBX systems. The enhanced IP telephone includes a thin computer telephony integration (CTI) client transmitting to a CTI server a command associated with a particular call-related function provided by a PBX unit. The CTI server translates the command to a PBX command, and transmits the PBX command to the PBX unit for providing the particular call-related function to the enhanced IP telephone. Instead of the thin CTI client, the enhanced IP telephone may include an enhanced IP signaling protocol stack for accessing the PBX functionality using its signaling protocol. A CTI translator translates the enhanced signaling command to a CTI command for transmitting to the CTI server.

Abstract: A dynamic contact list management (DCLM) method and system operable in a communications network environment. In one embodiment, upon receiving a communication request from an originating party over a first network towards a networked party, a query is generated for determining and locating an IM address associated with the originating party. Upon establishing presence awareness between the originating party and the networked party, the IM address of the originating party is added to a contact list database associated with the networked party. The IM address, which is persistent at least for the duration of a first communication session established responsive to the communication request, may be used for engaging in a second communication session between the parties.

Abstract: A presence-based routing (PBR) system and method in a communications network environment. Upon establishing presence awareness among a plurality of networked entities, a contact list is provided for a particular networked party based on presence information. When an incoming communication request intended for the particular networked party is received and that particular networked party is unavailable, a PBR functionality is operable to select a party from the contact list based on suitable contact selection logic for forwarding the communication request thereto.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VoIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VoIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VoIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VoIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: Method and system of resource provisioning between a call center having a real-time communication (RTC) server that processes user instant text messages and voice transmissions. The RTC server determines a suitable routing destination for the voice call based on analysis of one or more instant text message exchanges. In some cases, the RTC server may supply documents, instant messages containing HTML links and multimedia audio and video in order to seek to satisfy the caller without routing the voice call to a human agent. The RTC server also provides Session-on-Hold, IM Help, Multichannel Interaction, and Call Center Buddy capabilities.

Abstract: An IM-based call treatment (IMBCT) system and method in a communications network environment. Upon establishing presence awareness among a plurality of networked entities, a call treatment profile having a number of treatment options is provided for a particular networked party based on presence information. When an incoming communication request intended for the particular networked party is received and that particular networked party is unavailable, a IMBCT functionality is operable to forward an IM that includes call treatment options to the calling party. Upon selection of a specific treatment option by the calling party, a treatment is provided relative to the communication request responsive to the selection.

Abstract: This invention integrates instant messaging, presence, and other collaborative capabilities with conventional PBX functionality through use of a PBX-Messaging Integration Client (PMIC). The invention in its several embodiments features a method and system for using the PMIC-based computer interface to perform off-hook/on-hook presence notification for a PBX phone, establish media sessions concurrent with PBX telephonic communication, execute custom call treatment in conjunction with a PBX phone, implement call transfer capability between a PBX phone and numerous other devices, and provide PBX call control. The PBX is generally enabled with computer telephony integration (CTI) and, depending on the embodiment, a Voice-over-Internet Protocol (VOIP) such as Session Initiation Protocol (SIP). The invention empowers enterprise workers with a diverse, unified and integrated set of both PBX functions and SIP-based collaboration tools.

Abstract: An enhanced IP telephone taking advantage of the many call-related functions provided by existing PBX systems. The enhanced IP telephone includes a thin computer telephony integration (CTI) client transmitting to a CTI server a command associated with a particular call-related function provided by a PBX unit. The CTI server translates the command to a PBX command, and transmits the PBX command to the PBX unit for providing the particular call-related function to the enhanced IP telephone. Instead of the thin CTI client, the enhanced IP telephone may include an enhanced IP signaling protocol stack for accessing the PBX functionality using its signaling protocol. A CTI translator translates the enhanced signaling command to a CTI command for transmitting to the CTI server.

Abstract: A system and method for providing call accounting services in a secure, cost-effective manner. A network enterprise includes an intelligent ticket collector (ITC) that retrieves call detail record (CDR) data generated by one or more private branch exchange units. The ITC retrieves the CDR data and transmits it, through encrypted email or other encrypted means, to a service provider over the Internet. The service provider receives, decrypts, and processes the CDR data for generating a call accounting report.

Abstract: A system and method for integrating a legacy IP-PBX to a session initiation protocol (SIP) network supporting one or more SIP sets. A SIP-PBX proxy server coupled to the legacy IP-PBX and the SIP network maintains a logical IP set for each SIP set on the SIP network. The logical IP set is configured to maintain IP-based signaling and media connectivity with the legacy IP-PBX. The SIP-PBX proxy server receives media directed to a logical IP set associated with a particular SIP set, and redirects the media to the particular SIP set.

Abstract: A communication system is disclosed including a first digital telephone set, a second digital telephone set, or its processing equivalent, having a private branch exchange (PBX)-paging server interface, and a PBX operative between the first digital telephone set and the second digital telephone set, wherein the second digital telephone set transmits text messages received from the first digital telephone set to a paging server via the PBX-paging server interface and wherein the paging server transmits the text messages to a pager.