Abstract: An image estimation apparatus includes: a forming unit that forms a reference frame with a size determined uniquely in accordance with a size of a recording region where an image is recorded; and an estimating unit that estimates a type of a single image based on a size of a bounding frame around the single image and the size of the reference frame formed by the forming unit, the single image being a target of type inference in an image contained in a designation region in a recording region image which is an image indicating the recording region where an image is recorded.

Abstract: A negative electrode material for a lithium ion battery, in which a fine particle (A) containing an element selected from Si, Sn, Ge and In and a carbon particle (B) obtained by heat-treating a petroleum-based coke and/or a coal-based coke at a temperature of 2,500° C. or more are connected through a chemical bond such as urethane bond, urea bond, siloxane bond and ester bond. Also disclosed are a negative electrode sheet obtained by coating a current collector with a paste containing the negative electrode material, a binder and a solvent, and then drying and pressure-forming the paste; and a lithium ion battery incorporating the negative electrode sheet.

Abstract: An image processing apparatus includes an estimating unit and a hiding unit. The estimating unit extracts a subject specifying mark image corresponding to a specifying mark from a recording area image corresponding to a recording area in which an image is recorded, plural predetermined types of specifying marks having predetermined attributes different from an attribute of the image of the recording area and being used for specifying a region within the recording area by using different specifying methods, at least one of the plural predetermined types of specifying marks being recorded in the recording area. The estimating unit estimates the type of specifying mark corresponding to the extracted subject specifying mark image. The hiding unit hides the region specified by the type of specifying mark estimated by the estimating unit by using a hiding method which is uniquely determined for the estimated type of specifying mark.

Abstract: An image processing apparatus includes following components. A blank-area identifying unit identifies a blank area having a size exceeding a predetermined size, from a non-specifying-mark image portion of a recording area image of a recording area that includes individual images and a specifying mark specifying an area containing images among the individual images. A concealing unit conceals a divided area specified by the specifying-mark image, among divided areas obtained by dividing a non-blank area by a gap having a width equal to or larger than a threshold in a specific direction, among gaps between the individual images arranged in the specific direction in the non-blank area. The non-blank area is an area of the non-specifying-mark image portion of the recording area image other than the blank area identified by the blank-area identifying unit.

Abstract: Surface functionalized sorbent particles for vapor-phase mercury removal, especially in the presence of SO3 in, for example, flue gas. The sorbent surface is modified to increase the SO3 resistance of vapor-phase mercury sorbents. The mercury removal efficiency is immune to the presence of SO3, which is not the case with conventional activated carbon as well as brominated activated carbons. The sorbent is based on carbon particles with a metal oxide coating on the surface. The thin metal oxide layer acts as an amenable surface to introduce functional groups. The metal oxide coated carbon was further modified with amine molecules, to increase its resistance towards SO3 poisoning.

Abstract: An image estimation apparatus includes: a forming unit that forms a reference frame with a size determined uniquely in accordance with a size of a recording region where an image is recorded; and an estimating unit that estimates a type of a single image based on a size of a bounding frame around the single image and the size of the reference frame formed by the forming unit, the single image being a target of type inference in an image contained in a designation region in a recording region image which is an image indicating the recording region where an image is recorded.

Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.

Abstract: A new class of sorbents for the removal of mercury from contaminated water. The optimum structure of the sorbent particles and a method to produce the same is described. The newly developed carbon-based particles are differentiated from other sorbent particles by their high accessible surface area and high affinity towards mercury ions that leads to faster and higher mercury adsorption. The sorbent is based on carbon particles with a metal-oxide coating on the surface. The metal-oxide is coated on the surface of carbon, using a solution-based method. The metal-oxide coated carbon was further modified with sulfur molecules, to increase its mercury removal capacity.

Abstract: A new class of carbon-based sorbents for vapor-phase mercury removal is disclosed in this invention. The optimum structure of the sorbent particles, and a method to produce the sorbent, are described. The sorbent is based on carbon particles with a metal-oxide coating on the surface. The thin metal-oxide layer acts as a barrier for the adsorption of Air Entrainment Admixture (AEA), the component used to stabilize bubbles in cement), thereby enhancing its concrete friendliness. The metal-oxide is coated on the surface of carbon, using a solution-based method. The metal-oxide coated carbon was further modified with sulfur molecules, to increase its mercury removal capacity.

Abstract: Computer hardware logic displays a computer-generated geographic map on a video display through the use of a receiving logic and a zooming logic. The receiving ic detects an input signal for initiating a map zoning mode for an initial computer-generated geographic map. This map zoning mode prevents zooming of the entire initial computer-generated geographic map. The zooming logic zooms a user-selected area on the initial computer-generated geographic map, thus generating a zoom window that displays and overlays an enlarged view of the user-selected area over the initial computer-generated geographic map.

Abstract: A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.

Abstract: A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.

Abstract: Techniques are disclosed for enabling end users to subscribe to information content, without requiring the end user to initiate the subscription process. User patterns are observed, and content subscriptions are offered to users based on these observations. Preferably, the user is allowed to customize the offered subscription, including conditions to be evaluated before content is considered as being of interest to this user, and/or one or more actions to be taken when the conditions are met.

Abstract: A digital geographic map affords a user the ability to selectively and simultaneously zoom in on multiple areas of the map. These zoomed areas are displayed as zoom windows, which are overlaid over the initial map.

Abstract: A customer service issue prediction engine uses one or more models of issue probability. A method of multi-phase customer issue prediction includes a modeling phase, an application phase, and a learning phase. A telephonic interactive voice response (IVR) system predicts customer issues.

Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.

Abstract: Techniques are disclosed for programmatically determining one or more logical choices to be offered to users as conditions of a data query (e.g., for searching a content source), and enabling extensions to already-established queries to be programmatically created. A number of different aspects are described, and include programmatically determining all query conditions as well as allowing a user to specify (or request programmatic determination of) further conditions.

Abstract: A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.

Abstract: A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.

Abstract: In a method of generating a virtual map to a plurality of data files necessary for installing software on a computer that is coupled to a network, a primary directory that includes a plurality of links is generated. Each link points to a subdirectory that lists at least one file that is necessary for installing the software. Any subdirectories pointed to by any of the of links that contain redundant files are detected and any links pointing to redundant files are removed from the primary directory. All conflicts between files pointed to by any links of the plurality of links are detected and listed in a conflict report.