Abstract: A video conference is established between a first video device and a second video device. The first video device captures a first participant's images in the video conference. The first participant's image is also captured as part of the video conference via the second video device (i.e., there are duplicate images of the first participant's image being captured). The first participant's image is detected as being captured by the first video device and the second video device in the video conference. For example, the duplicate images can be determined based on facial recognition. In response to detecting that the first participant's image is being captured by the first video device and the second video device in the video conference, the process automatically forbears from displaying at least one of the first participant's image captured by the first and second video devices.

Abstract: Questions are received for a conference call. The questions are submitted electronically, such as by email or Instant Messaging (IM). The questions can be submitted before and/or during the conference call. The questions are clustered into one or more similar categories. The clustered questions are sent to participants of a conference. For example, the questions can be sent to a presenter of the conference call as an agenda to follow for a question and answer section of the conference call. Likewise, the questions may also be sent to the conference participants as an agenda of the question and answer section of the conference call. The presenter can discuss the questions with the conference participants based on the categorization of the submitted questions.

Abstract: A method for using mobile device roaming data to determine consumer geolocation for use in authorization decisions includes: storing an account profile, the profile including data related to a transaction account associated with a cardholder including an account identifier and geographic location; receiving a location notification, the notification including the account identifier and an updated geographic location of the cardholder, the updated geographic location being identified based on roaming data associated with a mobile communication device associated with the cardholder; receiving an authorization request associated with a payment transaction, the authorization request being a transaction message formatted based on associated standards and including the account identifier, transaction data, and a transaction location; determining an authorization decision for the payment transaction based on a correspondence between the updated geographic location and the transaction location; and forwarding the rece

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.

Abstract: An indication of a change in a right to use a service or feature is received. For example, this can be based on an administrator granting access to a previously installed service or feature. In response, a notification is sent to a user of the change of the right to use the service or feature. The notification requests the user to provide a credential to approve the change of the right to use the service or feature. For example, a link may be provided in an email or text message that the user can click on to provide a password/user name. The credential is received and verified. In response to validating the credential, access is allowed according to the change of the right to use the service or feature. The user then has access to the service/feature without the administrator having to know the user's credential.

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.

Abstract: A computer-implemented method for analyzing free and open source software (FOSS) data related to FOSS components in source or binary codebase include receiving, by a computer, FOSS data. Each data record in the FOSS data includes identification of a FOSS component in source or binary codebase and data on one or more attributes of the FOSS component. The computer-implemented method further includes storing the FOSS data in a column-based database and querying the FOSS data stored in the database to extract information to put in a FOSS compliance, quality or security report or bill of materials (BoM) for the source or binary codebase.

Abstract: An apparatus and method for detecting potentially-improper call behavior (e.g., SPIT, etc.) are disclosed. The illustrative embodiment of the present invention is based on finite-state machines (FSMs) that represent the legal states and state transitions of a communications protocol at a node during a Voice over Internet Protocol (VoIP) call. In accordance with the illustrative embodiment, a library of FSM execution profiles associated with improper call behavior is maintained. When there is a match between the behavior of a finite-state machine during a call and an execution profile in the library, an alert is generated.

Abstract: Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.

Abstract: Obtaining customer feedback is an important tool for a contact center to determine their performance as viewed from those with whom they interact. Customers interacting with an agent over a voice or other channel (e.g., co-browse, text chat, video, etc.) may provide real-time feedback. This real-time feedback may be transmitted to the contact center via a data channel and then utilized to alert a supervisor, trigger the transfer of the call to another agent, training purposes, or other activity. Furthermore, customers' real-time feedback is, “in the moment,” enabling a portion of the agent-customer interaction to be associated with a particular user's feedback input, rather than limiting feedback to a user's patience and memory to evaluate the entire feedback after the interaction has concluded.

Abstract: A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

Abstract: A contact center, communication system, and server are disclosed. An illustrative contact center is disclosed as being a multichannel contact center. A customer of the illustrative multichannel contact center is allowed to switch their engagement with the contact center from using a first media type to using a second media type. Upon making such a switch of engagement, the customer may be provided with information regarding resources in the contact center, statistics/metrics of those resources, the ability to provide real-time feedback regarding the engagement, and possibly the ability to select a resource from among a plurality of resources. In this way, the customer may be incentivized to switch their method of engagement to a benefit of both the contact center and the customer.

Abstract: Systems and methods for securing a computer system are described herein. The systems and methods, which are computer-implemented, involve receiving, by a computing device, a name of a software vulnerability. The computing device measures a lexical similarity distance between the vulnerability name and each name in a list of names of software systems and components of the computer system. The computing device further identifies the software system and component names that are within a predetermined similarity distance of the vulnerability name as corresponding to software systems and components having the software vulnerability. Once the vulnerabilities are detected and mapped to corresponding software systems and components, the systems and methods can generate derivative works (e.g., reports, charts, and other derivative data) for further data processing, storage or analysis by different stake holders and/or other computing devices.

Abstract: Equivalence classes are used to determine how groups of call participants are distributed among remotely situated conference rooms. A roster of conference call participants is distributed for display by communication devices the participants bring to a conference room. The distributed roster contains at least one indicium by which the possession of an attribute, by any conference call participant in a room can be confirmed by other conference call participant(s) using a communication device. After entering a room, at least some participants use a communication device to access the roster and indicate, to a server, that at least one other participant on the roster possesses an attribute of significance to conduct of the call. Participants are assigned to groups and the groups are merged based on the presence of participants possessing an attribute or set of linked attributes. The server assigns the participants to respective groups for selective treatment.

Abstract: Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

Abstract: Questions are received for a conference call. The questions are submitted electronically, such as by email or Instant Messaging (IM). The questions can be submitted before and/or during the conference call. The questions are clustered into one or more similar categories. The clustered questions are sent to participants of a conference. For example, the questions can be sent to a presenter of the conference call as an agenda to follow for a question and answer section of the conference call. Likewise, the questions may also be sent to the conference participants as an agenda of the question and answer section of the conference call. The presenter can discuss the questions with the conference participants based on the categorization of the submitted questions.

Abstract: Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

Abstract: Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

Abstract: Systems and methods for use in monitoring performance of payment networks through use of distributed computing. One example method includes generating metrics and/or events associated with a deployed region of the agent, correlating the metrics and/or events over at least one time interval, the time interval dependent on at least one of historical data related to the deployed region and a known event, detecting, at the agent, at least one variance in the metrics and/or events over the at least one time interval based on a statistical analysis with at least one tolerance, and publishing sampled data, to an associated collector, based on at least one of a sampling rule and the at least on variance.