Abstract: A system of printing devices installs an upgrade version of firmware for the devices on a limited number of devices before doing a total installation. The number of the limited devices for analyzing the upgrade firmware is determined based on the failure rate of the devices. A ratio of failure is determined that is scaled by a factor to obtain the number of test devices. An analytical time interval also is determined to test the upgrade firmware on the limited number of devices. The failure rate within the limited number of devices is monitored to determine whether to upgrade all of the applicable devices.

Abstract: Methods and apparatus for distributing documents are provided. A source node can determine a map for a document, where the map can include information about a number of portions of the document and a corresponding number of distribution nodes. The source node can, for each portion of the number of portions of the document, send the portion of the document to the corresponding distribution node. The source node can record, at a distributed storage system, a first transaction that records information related to the map for the document using the source node. The source node can determine to distribute the document. After determining to distribute the document, the source node can: record a second transaction related to a distribution identifier associated with the map for the document at the distributed storage system and can send a distribution notification that comprises the map for the document and the distribution identifier.

Abstract: A system of printing devices installs an upgrade version of firmware for the devices on a limited number of devices before doing a total installation. The number of the limited devices for analyzing the upgrade firmware is determined based on the failure rate of the devices. A ratio of failure is determined that is scaled by a factor to obtain the number of test devices. An analytical time interval also is determined to test the upgrade firmware on the limited number of devices. The failure rate within the limited number of devices is monitored to determine whether to upgrade all of the applicable devices.

Abstract: A system of printing devices installs an upgrade version of firmware for the devices on a limited number of devices before doing a total installation. The number of the limited devices for analyzing the upgrade firmware is determined based on the failure rate of the devices. A ratio of failure is determined that is scaled by a factor to obtain the number of test devices. An analytical time interval also is determined to test the upgrade firmware on the limited number of devices. The failure rate within the limited number of devices is monitored to determine whether to upgrade all of the applicable devices.

Abstract: This disclosure relates to a method, apparatus, and system for determining image quality of a printer or similar image forming device. A first graphic pattern and a second graphic pattern may be printed on sets of N?1 test pages. The second graphic pattern may have the same colorant coverage as the first graphic pattern, though the two patterns may have different orientations and different locations on the page. The patterns may partially overlap in page location. Total colorant coverage may be compared between the set of N first test pages and the set of N second test pages. If the colorant coverage is different between the sets, the image forming device may be assigned an abnormal operating status.

Abstract: A system and method for enhanced workflow over email assisted by a plurality of plugins associable to a plurality of email clients is described herein. A first plugin is associable with a first email client. The first plugin is configured to write to a custom command wherein the custom command includes a machine readable message with one or more authorized actions within an email exchanged between the first email client and a second email client. A second plugin is associable with the second email client. The second plugin is configured to read from the custom command and execute the one or more authorized actions related to the second email client.

Abstract: System(s)/method(s) relate to machine learning to automatically respond for troubleshooting a device. A programmed computer system obtains a training dataset from at least one database including historical customer complaint records and maintenance service records with resolution codes. The training dataset is parsed by a natural language extraction engine to extract data including extracting keyword data from the historical customer complaint records. The extracted data is grouped into bags-of-words with a natural language association engine. The bags-of-words are mapped to one or more of the resolution codes with an SVM to provide corresponding mapping vectors. A current customer complaint record is received and information therein is parsed to provide a request bag-of-words. One or more of the mapping vectors having one or more most likely fits to the request bag-of-words is determined. One or more of the resolution codes associated with the one or more of the mapping vectors is provided.

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprising: determining an incident count for a first time interval for the electro-mechanical part; determining a first threshold level for the first time interval; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; determining if the incident count for a first portion of the second time interval for the electro-mechanical part equal to or less than the first threshold; determining if the incident count for a second portion of the second time interval for the electro-mechanical part is equal to or less than the first threshold when the incident count for the first portion of the second time interval fails to exceed the first threshold for the electro-mechanical part; determining a maximum incident count for the second portion of the second time interval when the incident count for the second portion of the second time interval exceeds the first t

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprising: determining an incident count for a first time interval for the electro-mechanical part; determining a first threshold level for the first time interval; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; determining if the incident count for a first portion of the second time interval for the electro-mechanical part equal to or less than the first threshold; determining if the incident count for a second portion of the second time interval for the electro-mechanical part is equal to or less than the first threshold when the incident count for the first portion of the second time interval fails to exceed the first threshold for the electro-mechanical part; determining a maximum incident count for the second portion of the second time interval when the incident count for the second portion of the second time interval exceeds the first t

Abstract: System(s)/method(s) relate to machine learning to automatically respond for troubleshooting a device. A programmed computer system obtains a training dataset from at least one database including historical customer complaint records and maintenance service records with resolution codes. The training dataset is parsed by a natural language extraction engine to extract data including extracting keyword data from the historical customer complaint records. The extracted data is grouped into bags-of-words with a natural language association engine. The bags-of-words are mapped to one or more of the resolution codes with an SVM to provide corresponding mapping vectors. A current customer complaint record is received and information therein is parsed to provide a request bag-of-words. One or more of the mapping vectors having one or more most likely fits to the request bag-of-words is determined. One or more of the resolution codes associated with the one or more of the mapping vectors is provided.

Abstract: The present disclosure is directed to a method for generating a visual display of metrics for one or more peripheral devices. The method involves receiving a plurality of data values indicative of a particular metric. The method also involves determining an average value of the plurality of data values and a ratio between the average value and a particular data value. The method further involves generating a bar graph with at least a first bar representative of the average value and a second bar representative of the particular data value. Additionally, the method involves modifying a longer bar of the first bar and the second bar based on a quotient between the average value and the particular data value based on the ratio being greater than or equal to a threshold ratio. The method also involves causing a display device to display the bar graph.

Abstract: Methods and apparatus for distributing documents are provided. A source node can determine a map for a document, where the map can include information about a number of portions of the document and a corresponding number of distribution nodes. The source node can, for each portion of the number of portions of the document, send the portion of the document to the corresponding distribution node. The source node can record, at a distributed storage system, a first transaction that records information related to the map for the document using the source node. The source node can determine to distribute the document. After determining to distribute the document, the source node can: record a second transaction related to a distribution identifier associated with the map for the document at the distributed storage system and can send a distribution notification that comprises the map for the document and the distribution identifier.

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprising: determining an incident count for a first time interval for the electro-mechanical part; determining a first threshold level for the first time interval; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; determining if the incident count for a first portion of the second time interval for the electro-mechanical part equal to or less than the first threshold; determining if the incident count for a second portion of the second time interval for the electro-mechanical part is equal to or less than the first threshold when the incident count for the first portion of the second time interval fails to exceed the first threshold for the electro-mechanical part; determining a maximum incident count for the second portion of the second time interval when the incident count for the second portion of the second time interval exceeds the first t

Abstract: A method to determine an operating status of an image forming device comprises: monitoring a plurality of operating parameters of the image forming device during a first time interval; calculating a correlation coefficient during a second time interval between at least two of the plurality of operating parameters; identifying the image forming device as an abnormal operating status when the correlation coefficient calculated during the second time interval is a positive correlation coefficient above a predetermined level associated with a model of the image forming device; and determining a maintenance action for the image forming device based on the abnormal operating status.

Abstract: A sheet processing apparatus comprises at least one roller disposed in a sheet conveyance path and configured to convey a plurality of sheets; a sheet sensor disposed in the sheet conveyance path and configured to detect each sheet as it is conveyed by a particular roller of the at least one roller and to generate sensor information indicative of the detection; and a controller configured to: use the sensor information to calculate a sheet passage interval for each sheet; count a first number of times the sheet passage interval is greater than a first threshold corresponding to abnormally slow sheet conveyance and a second number of times the sheet passage interval is lower than a second threshold corresponding to abnormally fast sheet conveyance; determine whether an alert condition has been met based on the counts of the first and second numbers of times; and generate a control signal after the alert condition has been met.

Abstract: A method to determine an operating status of an image forming device comprises: monitoring a plurality of operating parameters of the image forming device during a first time interval; calculating a correlation coefficient during a second time interval between at least two of the plurality of operating parameters; identifying the image forming device as an abnormal operating status when the correlation coefficient calculated during the second time interval is a positive correlation coefficient above a predetermined level associated with a model of the image forming device; and determining a maintenance action for the image forming device based on the abnormal operating status.

Abstract: Example systems and related methods may relate to controlling a printing device remotely during real-time communication session. Namely, a system may include a first server and a second server. The first server may include an application configured to provide a user interface. The second server may be configured to communicate with the first server and a plurality of printer devices according to a data transport protocol. A request that includes a printer device identifier may be received by a controller. Based on the printer device identifier, a target printer device may be determined from the plurality of printer devices. A communication session may be established between the first server, the second server, and the target printer device. The communication session is configured according to the data transport protocol. The controller may be configured to control the target printer device based on the communication session.

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level

Abstract: A method to diagnosis an electro-mechanical part on an image forming device comprises: determining an incident count for a first time interval for the electro-mechanical part; determining if the incident count for the first time interval exceeds a first threshold level; marking the incident count as a high rate if the incident count exceeds the first threshold level; marking the incident count as a low rate if the incident count is more than 0 but equal to or less than the first threshold level; marking the incident count as a zero rate if the incident count is equal to 0; monitoring the electro-mechanical part for a second time interval, wherein the second time interval is a plurality of first time intervals; cumulating a number of first time intervals with the low rate during the second time intervals; and marking the electro-mechanical part as needing to be one of repaired or serviced when the number of first time intervals with the low rate during the second time intervals exceeds a second threshold level