Abstract: Techniques are disclosed for intelligent infrastructure management in a radio access network. For example, a method obtains, from a plurality of baseband units of a radio access network, a plurality of data sets, wherein respective ones of the plurality of data sets correspond to operational statistics of respective ones of the plurality of baseband units. The method then generates a forecasted data set corresponding to one or more predicted operational statistics of each of the subset of baseband units, wherein the forecasted data set is generated using a first machine learning model. The method analyzes the forecasted data set to predict a future occurrence of a technical issue and to determine at least one corrective action for the predicted future occurrence of the technical issue, wherein the analysis is performed using a second machine learning model. The method then causes initiation of the at least one corrective action.

Abstract: Techniques are disclosed for equipment support management comprising proactive identification and remediation for one or more impacted components of the equipment using a machine learning-based approach. By way of one example, a method identifies, for given equipment comprising a plurality of components, one or more components of the plurality of components that may be impacted by another component of the plurality of components for which an issue has been reported, wherein one or more machine learning-based algorithms are used to perform at least a portion of the identification. The method then generates, for the given equipment, a plan to proactively remedy the one or more identified components in conjunction with remedying the issue-reported component. In some further examples, a relevance tree is used to identify the one or more impacted components.

Abstract: Techniques for management of data security are disclosed. For example, a method comprises collecting data from one or more devices, and predicting security levels of respective portions of the data using one or more machine learning algorithms. In the method, security configurations for a subset of the respective portions of the data are implemented based, at least in part, on corresponding predicted security levels of the subset of the respective portions.

Abstract: A method for managing an application upgrade includes: obtaining metadata of a client device from a production host (PH) client device twin; executing, using the metadata, an emulation to generate an application upgrade strategy for applying a plurality of application upgrades; setting, using the metadata, a first entry in a PH required properties file; transferring the application upgrade strategy and the first entry from the PH client device twin to a client environment (CE) client device twin; storing, the application upgrade strategy and the first entry in a CE required properties file; initiating the plurality of application upgrades based on the application upgrade strategy and the first entry; setting a second entry in a CE reported properties file; transferring the second entry from the CE client device twin to the PH client device twin; and verifying a status of the plurality of application upgrades using the second entry.

Abstract: A method for managing an application upgrade includes: obtaining metadata of a client device from a production host (PH) client device twin; executing, using the metadata, an emulation to generate an application upgrade strategy for applying a plurality of application upgrades; setting, using the metadata, a first entry in a PH required properties file; transferring the application upgrade strategy and the first entry from the PH client device twin to a client environment (CE) client device twin; storing, the application upgrade strategy and the first entry in a CE required properties file; initiating the plurality of application upgrades based on the application upgrade strategy and the first entry; setting a second entry in a CE reported properties file; transferring the second entry from the CE client device twin to the PH client device twin; and verifying a status of the plurality of application upgrades using the second entry.

Abstract: An apparatus comprises a processing device configured to receive, at a host operating system of a virtual machine host, a request to execute a virtual machine and to obtain, from a virtual trusted platform module running on the virtual machine host, credentials for logging in to a guest operating system of the virtual machine. The processing device is further configured to provide, to pre-boot authentication software associated with the virtual machine, the credentials obtained from the virtual trusted platform module, and to automatically log in to the guest operating system of the virtual machine utilizing the pre-boot authentication software and the provided credentials.

Abstract: A method for modifying a communication network includes: making a first determination, using monitored data, that scaling is required; in response to the first determination, executing an emulation using a modified network slice and the monitored data to generate an emulated response time, in which the monitored data comprises at least a request, a response to the request, and a corresponding response time for the request, in which the monitored data is analyzed to generate the modified network slice; making, based on the emulated response time, a second determination to implement the modified network slice; and initiating modification of the communication network using the modified network slice.

Abstract: In general, embodiments relates to a method for managing a technical support session, comprising: obtaining technical support question from a technical support person (TSP) that is conducting the technical support session; determining that the technical support question is a duplicate of a prior technical support question; in response to the determination, obtaining a quality score for the technical support question; and displaying the quality score to the TSP in a user interface on a technical support system that the TSP is using the conduct the technical support session.

Abstract: External display devices can be dynamically configured. An adaptive display engine may be configured to receive requests from agents executing an users' client computing devices when the users connect their client computing devices to external display devices. Such a request may indicate that one or more external display devices have been connected to a client computing device and may identify the display configuration for the one or more external display devices and an internal display device. The adaptive display engine can dynamically determine recommended settings based on the specified display configuration and return the recommended settings to the agent. The agent can then automatically apply the recommended settings on the client computing device.

Abstract: A system, method, and computer-readable storage medium provide single sign-on (SSO) in a nested virtualization environment by routing authentication tokens received from an authentication server through the hierarchy of virtual machines (VMs) using secure data communications tunnels between each hypervisor and its respective VMs. A key store stores SSO authentication tokens for users of the nested VMs, and a key controller ensures that each login by a user to a separate VM is associated with its own token. Each login request is uniquely tagged to identify the particular VM requesting credentials, so that the responsive authentication token can be properly routed through the hierarchy. Moreover, session preferences may be associated with each user and/or each VM, enabling a rules evaluator to determine, for each login request, whether SSO functionality should be provided or whether the user should be required instead to provide new login credentials.

Abstract: An apparatus comprises a processing device configured to generate a model of a plurality of devices characterizing relationships between the devices, to build a device dependency chain for the devices based on the model, to predict workload for each of the devices in one or more time slots of a given time period, and to determine a deployment schedule for the devices based on the device dependency chain and the predicted workload. The processing device is also configured to utilize the deployment schedule to select a device of the devices on which to perform an operation, to determine whether the selected device corresponds to an additional device of the devices configured to operate in place of the selected device during performance of the operation, and to control performance of the operation on the selected device responsive to the determination of whether the selected device corresponds to the additional device.

Abstract: A method including: initiating a migration of data from a source system to a destination system, the migration of data being configured to proceed based on a checkpoint set that includes a plurality of checkpoints; detecting whether any of the checkpoints in the checkpoint set is reached; obtaining a health score for the source system, the health score being obtained in response to any of the checkpoints being reached; if the health score satisfies a condition, executing an action to prevent a loss of data that is being migrated; and if the health score does not satisfy the condition, abstaining from executing the action to prevent the loss of data.

Abstract: Various embodiments of the invention are related to a method of performing upgrades to a computing system. After an initial upgrade strategy is produced by a device emulation system, one or more embodiments of the invention may produce a more refined upgrade strategy based on changes in key aspects identified in the initial upgrade strategy. These key aspects or key identifiers of the system are monitored throughout the upgrade process and are used to refine the upgrade strategy.

Abstract: Various embodiments of the invention are related to a method of performing upgrades to a computing system. After an initial upgrade strategy is produced by a device emulation system, one or more embodiments of the invention may continue to refine the upgrade strategy if changes occur to key aspects of the system, before the upgrade is performed and/or completed. These key aspects or key identifiers of the system are monitored throughout the upgrade process and are used to refine the upgrade strategy.

Abstract: Various embodiments of the invention may receive information related to a plurality of application upgrades from an application monitoring agent. Based on the received information, a device emulation will be requested, and an emulation will be performed in response to generate an application upgrade strategy that includes such things as emulated (e.g., predicted) upgrade times. The application upgrade strategy is used to produce a more refined upgrade strategy. The various embodiments refine the upgrade strategy by specifically consider the power consumption and cost for the power that is consumed.

Abstract: One or more embodiments of this invention may improve the operating and upgrading of computing devices and systems. The computing device and/or system may receive information related to a plurality of application upgrades from an application monitoring agent. Based on the received information, a device emulation will be requested, and an emulation will be performed in response to generate an application upgrade strategy including such things as emulated (e.g., predicted) upgrade times. In order to produce a more refined upgrade strategy the various embodiments also consider key aspects of the device and the upgrades to produce one or more key identifiers. The key identifiers are monitored throughout the upgrade process and are used to refine the upgrade strategy.

Abstract: A method for managing a client environment includes identifying, by an application upgrade monitoring agent, the application upgrade for an application, in response to the identifying: obtaining device configuration information associated with a client device executing an instance of the application, wherein the client device is executing on the client environment, sending an upgrade time estimation request to a device emulation system, wherein the upgrade time estimation request comprises the device configuration information, obtaining, in response to the upgrade time estimation request, an upgrade estimation from the device emulation system, wherein the upgrade estimation specifies a period of time the application upgrade is expected to take to complete on the client device, and initiating execution of the application upgrade on the client device based on the upgrade estimation.

Abstract: An information handling system receives information from an input pointer, obtains a first coordinate from the information with respect to a first direction of a display, obtains a second coordinate from the information with respect to a second direction of a display screen, and obtains a third coordinate from a scrolling value representative of an amount of scrolling of a contiguous presentation of displayable information for display of a portion of the contiguous presentation of displayable information within the display. The system also obtains a fourth coordinate representative of a time at which the first coordinate and the second coordinate are obtained, and provides an unambiguous record of a user's navigation of the contiguous presentation of displayable information based on the first coordinate, the second coordinate, the third coordinate, and the fourth coordinate.

Abstract: A method comprises receiving data from a device over at least a first network and analyzing the data to identify one or more parameters for transmission of the data to a computing site. Based, at least in part, on the one or more parameters, at least a second network to be utilized for transmission of the data to the computing site is determined, wherein the second network is different from the first network. In the method, the data is configured for transmission over at least the second network, and is sent to at least the second network for transmission to the computing site.

Abstract: A method for managing a client environment includes obtaining, by a remediation orchestrator, a remediation request associated with a failed application upgrade on an emulation of a client device; in response to the remediation request: obtaining a remediation policy associated with the application upgrade; obtaining application upgrade information associated with the application upgrade; identifying remediation steps to service the remediation request using the application upgrade information and the remediation policy; and initiating performance of the application upgrade and the remediation steps on the client device.