Abstract: Predictive techniques for issue impact management in a data center or other computing environment comprising a plurality of devices are disclosed. For example, a method comprises predicting an impact to a data center comprising a plurality of devices based on an issue associated with a given device of the plurality of devices within the data center, wherein the prediction utilizes at least one machine learning model. The method then causes one or more actions to be taken based on a result of the prediction.

Abstract: A method for managing a client environment includes obtaining, by a device emulation orchestration engine in an emulation system, an upgrade estimation time request associated with an application upgrade, in response to the upgrade estimation time request: performing a device emulation container analysis to determine a client device that requires the application upgrade, wherein the client device executes in the client environment, initiating an upgrade emulation using a device emulation container corresponding to the client device, obtaining, from a device emulation agent executing in the device emulation container, an upgrade estimation, and providing the upgrade estimation to the application upgrade monitoring agent.

Abstract: In general, embodiments relate to a method for managing a technical support session, comprising: generating a question path graph (QPG) based on a plurality of question sequences associated with technical support sessions, and displaying at least a portion of the QPG to a technical support person (TSP) during a technical support session.

Abstract: In general, embodiments relates to a method for managing a technical support session, comprising: obtaining technical support question from a technical support person (TSP) that is conducting the technical support session; determining that the technical support question is a duplicate of a prior technical support question; in response to the determination, obtaining a quality score for the technical support question; and displaying the quality score to the TSP in a user interface on a technical support system that the TSP is using the conduct the technical support session.

Abstract: In general, embodiments relate to a method for managing a technical support session, comprising in response to satisfying a duplicate technical support question threshold for a technical support session: extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.

Abstract: In general, embodiments relates to a method for managing a technical support session, comprising: obtaining customer identification information for a technical support session, extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword and the customer identification information, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.

Abstract: In general, embodiments relates to a method for managing technical support sessions, the method comprising generating a first plurality of local technical support sessions, applying a sharing compliance rule to at least a portion of the first plurality of local technical support sessions to generate a second plurality of modified technical support sessions, transmitting the second plurality of modified technical support sessions to a technical support hub, and receiving a local technical support session originating from a second technical support system, wherein the local technical support session is presented to a technical support person (TSP) during a technical support session performed on a first technical support system.

Abstract: In general, embodiments relate to a method for managing a technical support session, comprising: determining a technical support issue (TSI) for a technical support session; identifying a question path graph (QPG) associated with the TSI; and displaying at least a portion of the QPG to a technical support person (TSP) during the technical support session.

Abstract: Techniques for detecting a modification to a configuration of a system are disclosed. For example, a method comprises the step of collecting a first data set for a system at a first time instance, wherein the first data set comprises inventory data for a configuration of the system present at the first time instance. The method compares the first data set to a second data set, wherein the second data set comprises inventory data for a configuration of the system present at a second time instance. The method obtains a third data set based on the comparison of the first data set and the second data set, wherein the third data set comprises data indicative of any differences between the inventory data for the configuration of the system present at the first time instance and the inventory data for the configuration of the system present at the second time instance.

Abstract: In general, in one aspect, embodiments relate to a method for managing technical support sessions, the method comprising: generating a first plurality of local technical support sessions, transmitting at least a portion of the first plurality of local technical support sessions to a technical support hub, and receiving a local technical support session from a second technical support system, wherein the local technical support session is presented to a technical support person (TSP) during a technical support session performed on a first technical support system.

Abstract: An apparatus comprises a processing device configured to collect system state information from host devices, to split the collected system state information into logical chunks, and to determine, based at least in part on a plurality of factors, a compression level to be applied to each of the logical chunks. The plurality of factors comprise a first factor characterizing a time at which the collected system state information is needed at a destination device and at least a second factor characterizing resources available for at least one of performing compression of the collected system state information and transmitting the collected system state information over at least one network to the destination device. The processing device is further configured to apply the determined compression level to each of the logical chunks to generate compressed logical chunks, and to transmit the compressed logical chunks to the destination device.

Abstract: A method for managing applications includes obtaining, by a client in a customer environment, an upgrade issue report for the application, making a first determination that a resynchronization of a client self-healing classification model with the production host environment (PHE) self-healing classification model is required, wherein the PHE self-healing classification model is stored in the PHE, performing the resynchronization with the PHE self-healing classification model to obtain a synchronized client self-healing classification model, applying the synchronized client self-healing classification model to the upgrade issue report to obtain a state of the upgrade issue report, making a second determination that the state indicates a self-healable state, based on the second determination, performing a self-healing process on the application based on the upgrade issue report, and storing a resolution report based on results of the self-healing process, wherein the PHE is operatively connected to the custome

Abstract: Data theft protection for a computing device is provided by flagging a suspicious user within the pre-boot environment by systematic evaluation to determine suspicious location and/or anomalous user behavior. Depending on a suspicion score and a risk evaluation, the system automatically triggers one or more actions with respect to the data on the computing device.

Abstract: Techniques described herein relate to a method for managing jobs. Such techniques may include: generating a job completion entry that specifies that execution of a first job was completed within an estimated period of time for the first job, generating a second job completion entry that specifies that execution of a second job was not completed within a second estimated period of time for the second job, updating the job resource mapping model based on the first job completion entry and the second job completion entry to obtain a new updated job resource mapping model.

Abstract: An apparatus comprises a processing device configured to identify, at a first microservice, a service call that is to be transmitted to a second microservice, and to modify the service call to include context information, the context information characterizing a current state of execution of one or more tasks by one of the first microservice and the second microservice. The processing device is further configured to provide, from the first microservice to the second microservice, the modified service call including the context information. The context information enables re-initiation of said one of the first microservice and the second microservice to continue execution of the one or more tasks from the current state.

Abstract: In one embodiment, an exemplary method includes receiving multi-dimension information from a data domain operating system running on the server; determining that multiple drive failures occurred within a predetermined time frame based on the multi-dimension information; and extracting a list of system-level events and a timestamp of each event from the multi-dimension information. The method further includes determining a list of components impacted by the list of the system-level events based on the list of system-level events and the timestamp of each event; and determining one or more system-level events associated with one or more impacted components as root causes of the multiple drive failures based on the multi-dimension information. The method uses information from multiple regions of the DAE and correlate the information using a predetermined algorithm to automatically more efficiently identify one or more possible root causes of the multiple drive failures.

Abstract: Methods, apparatus, and processor-readable storage media for device component management using deep learning techniques are provided herein. An example computer-implemented method includes obtaining telemetry data from one or more enterprise devices; determining, for each of the one or more enterprise devices, values for multiple device attributes by processing the obtained telemetry data; generating, for each of the one or more enterprise devices, at least one prediction related to lifecycle information of at least one device component by processing the determined attribute values using one or more deep learning techniques; and performing one or more automated actions based at least in part on the at least one generated prediction.

Abstract: In one embodiment, at least one processing device is configured to assign a plurality of devices of a cluster to a logical host group where at least one of the devices assigned to the logical host group has a network time parameter that is different than another of the devices assigned to the logical host group. The at least one processing device is further configured to determine a target network time parameter for the logical host group based at least in part on network time parameter related information about a given device of the plurality of devices assigned to the logical host group and to cause the plurality of devices to configure their respective network time parameters to the target network time parameter based at least in part on the assignment of the plurality of devices to the logical host group.

Abstract: A method comprises collecting data corresponding to operation of a user interface, analyzing the data and generating a dependency tree based at least in part on the analysis. The analyzing and the generating are performed using one or more machine learning techniques. The dependency tree comprises a plurality of nodes respectively corresponding to a plurality of components of the user interface and is organized at least in part according to one or more dependent relationships between the plurality of components. Based at least in part on a structure of the dependency tree, one or more test cases for the user interface are executed.

Abstract: Various systems and methods are provided for analyzing the effect(s) that a configuration change to one device has on other connected devices. In one embodiment, the disclosed functionality includes determining connectivity information associated with a data center, where the data center comprises at least a first device and a second device; discovering one or more changes to a configuration of the first device; determining, based at least in part on the connectivity information, that the second device is impacted by the one or more changes to the configuration of the first device; and determining one or more impacts to the second device as a result of the one or more changes, where each of the one or more impacts indicates a positive impact to the second device, a negative impact to the second device, or no impact to the second device.