Abstract: An apparatus comprises a processing device configured to detect that a given software upgrade is available for a given computing device, to identify other computing devices on which the given software upgrade has been installed that exhibit at least a threshold level of similarity to the given computing device, and to determine whether any issues were encountered on the other computing devices as a result of the given software upgrade. The processing device is also configured to generate a recommendation as to whether to initiate download of the given software upgrade on the given computing device based at least in part on whether any issues were encountered on the other computing devices as a result of the given software upgrade, and to initiate download of the given software upgrade on the given computing device based at least in part on the generated recommendation.

Abstract: An apparatus comprises a processing device configured to identify a given one of one or more assets in an information technology infrastructure associated with a support indicator associated with a priority level, and to obtain information characterizing state transitions of the one or more assets. The processing device is also configured to determine, based at least in part on a current state of the given asset identified utilizing the obtained information, a probability of the given asset transitioning to each of a plurality of states and to select, based at least in part on the determined probabilities, one of the plurality of states as a predicted future state of the given asset utilizing conformal prediction. The processing device is further configured to modify the priority level of the support indicator associated with the given asset based at least in part on the predicted future state of the given asset.

Abstract: In general, embodiments relate to a method for performing an application upgrade, comprising: receiving an application upgrade request to upgrade an application to a specific version from a client device; sending information related to the application upgrade to a vulnerability validator; determining, based on impact score information, that the specific version of the application has vulnerabilities; identifying, based on the determining, at least one fix for at least one of the vulnerabilities; generating an application upgrade package based on the specific version of the application and the at least one fix; and providing the application upgrade package to a client device upgrade manager.

Abstract: An information management cell health monitoring system is provided herein that can monitor one or more information management systems, identify any performance issues that are occurring within an information management system, and automatically, or in response to a user input, transmit an instruction to the information management system to execute a workflow to resolve the performance issue(s). For example, the information management cell health monitoring system receives operational data, secondary copy policies, and/or similar data from an information management cells via a network. The information management cell health monitoring system analyzes the received information to identify any issues. If an issue is detected, the information management cell health monitoring system retrieves workflows and determines whether any of the workflows can be used to resolve the detected issue.

Abstract: An apparatus comprises at least one processing device that is configured to implement a data collection agent and obtain a telemetry data collection specification. The at least one processing device is configured to train the data collection agent based at least in part on the telemetry data collection specification and to obtain an issue description corresponding to a technical support issue associated with a source device of an information processing system. The at least one processing device is configured to generate a telemetry data collection query based at least in part on the obtained issue description using the trained data collection agent and to submit the query to the source device. The at least one processing device is configured to obtain from the source device, telemetry data generated based at least in part on the query and to present the telemetry data to a user via a graphical user interface.

Abstract: Aspects of the disclosure include an escalated authentication system based on user behavior patterns. A user's behavior pattern on a device is collected and/or learned. The collected or learned pattern can be compared to subsequent behavior patterns to determine whether the current user is genuine or suspicious. Users deemed suspicious are subject to increased authentication requirements, often on-the-fly.

Abstract: In general, embodiments relate to a method for providing solutions to hardware component failures, comprising: creating a device state chain using a device state path, a current device state, and a next device state for a device; identifying root cause of a hardware component failure in the device using the device state chain; performing a context-aware search in a shared storage using the root cause of the hardware component failure; and obtaining, in response to the context-aware search, a result specifying a proposed solution for the hardware component failure.

Abstract: In general, embodiments relate to a method for identifying hardware component failures, comprising: obtaining system logs that show a transition of device states for a device; using a normalization and filtering module to process and extract relevant data from the system logs and important keywords for the device; creating a device state path for the device from a healthy device state to an unhealthy device state using the extracted relevant data; obtaining the device state path for the device from a storage and a current device state of the device; predicting a next device state of the device based on the current device state using an analysis module; generating a device state chain using the device state path, current device state, and next device state; and identifying root cause of a hardware component failure using the device state chain.

Abstract: In general, embodiments relate to a method for detecting vulnerabilities of an installed application, comprising: obtaining information related to an application installed to a client device; sending, by an application monitoring agent, the information related to the application installed to the client device to a vulnerability validator; determining by the vulnerability validator, based on impact score information, whether a specific version of the application installed to the client device has vulnerabilities; sending the impact score information to a client device upgrade manager; and notifying, based on the impact score information, the client device when the application installed to the client device has vulnerabilities.

Abstract: In general, embodiments relate to a method for proactively detecting and filtering vulnerabilities of an application upgrade, comprising: receiving an application upgrade request to upgrade an application to a version from a client device; sending information related to the application upgrade to a vulnerability validator; determining, based on the impact score information, that the version of the application has vulnerabilities and that a second version of the application does not have vulnerabilities; filtering, based on the determining, the version of the application that has vulnerabilities; generating an application upgrade strategy by only considering the second version of the application; and sending information related to the version of the application to a vendor to fix the vulnerabilities.

Abstract: In general, embodiments relate to a method for performing a local vulnerability check of an application upgrade to be downloaded, comprising: receiving an application upgrade download request from a client device; sending, by a client device upgrade manager, information related to the application upgrade download request to a local vulnerability validator; determining by the local vulnerability validator, based on impact score information, that a specific version of the application upgrade to be downloaded has vulnerabilities; sending the impact score information to the client device upgrade manager; and notifying, based on the impact score information, the client device that the application upgrade to be downloaded has vulnerabilities.

Abstract: In one aspect, an example methodology implementing the disclosed techniques can include, by a baseboard management controller (BMC), responsive to a virtual console of a server being launched on a client device via the BMC, collecting one or more environment parameters of the client device and collecting one or more environmental parameters of the server. The method can also include, by the BMC, determining an appropriate display configuration for the server based on an analysis of the one or more environment parameters of the client device and the one or more environmental parameters of the server and configuring a display configuration of the server in accordance with the determined appropriate display configuration.

Abstract: A method for managing a client environment includes obtaining a notification for an application abstention by a client device, in response to the notification, performing an intent analysis on the client device using a processed client intent dataset to determine a set of reasons for the application abstention, comparing the set of reasons to an upgrade coverage dataset, identifying, based on the comparing, a set of solutions corresponding to the set of reasons, generating, based on the comparing, a specialized upgrade notification based on the set of solutions, and issuing the specialized upgrade notification to the client device.

Abstract: Automated order management techniques for order problem learning and mitigation in an order processing system are disclosed. For example, a method comprises obtaining historical order data associated with an order processing system. The method applies a reinforcement learning-based algorithm to the obtained historical order data to generate a state-based data structure that reflects successes and failures of actions associated with previous orders processed by the order processing system. The state-based data structure is utilized to identify one or more issues in a given pending order, and recommend one or more mitigating actions to remedy the one or more issues in the given pending order.

Abstract: A method for managing a client environment includes monitoring, by an upgrade management agent, the client environment for an application abstention by a plurality of client devices of the client environment, in response to the monitoring, obtaining device configuration information corresponding to each of the plurality of client devices, performing a text pre-processing on the device configuration information to obtain pre-processed information, applying a relational analysis to the pre-processed information to obtain a normalized context reference for application abstention corresponding to the plurality of client devices, and performing a clustering algorithm on the normalized context reference to generate a processed client intent dataset.

Abstract: A method for managing a client environment includes obtaining, by a remediation orchestrator, a remediation request associated with a failed application upgrade on an emulation of a client device; in response to the remediation request: obtaining a remediation policy associated with the application upgrade; obtaining application upgrade information associated with the application upgrade; identifying remediation steps to service the remediation request using the application upgrade information and the remediation policy; and initiating performance of the application upgrade and the remediation steps on the client device.

Abstract: A method and system for version history based upgrade testing across simulated information technology (IT) environments. At least with respect to computing, an upgrade may entail the replacement of a product - in the form of hardware, software, and/or firmware - with a newer or better version, which may serve to bring the product up to date, improve the characteristic(s) of the product, and/or resolve any issue(s) inflicting the product. Further, through the process of upgrade testing, an upgrade may be assessed to determine its impact on an operability of varying environments following application of the upgrade thereon. The disclosed method and system, accordingly, propose a framework directed to conducting upgrade tests within simulated IT environments - each reflective of different computing resources and upgrade histories - where results of the simulations may be examined to ascertain which environment configurations (if any) may cause the tested upgrade to fail.

Abstract: A method for managing a client environment includes obtaining, by a state processor, a state prediction request associated with an application upgrade on an emulation of a client device; in response to the state prediction request: obtaining live data associated with the application upgrade; performing natural language processing on the live data to obtain processed live data; applying a state prediction model to the processed live data to generate a state prediction; making a first determination that the state prediction indicates that the application upgrade was not successful; and in response to the first determination: making a second determination that the state prediction indicates that the application upgrade is fixable; and in response to the second determination: initiating the remediation of the application upgrade.

Abstract: A method for managing a client environment includes obtaining, by a predictor, a future state prediction request associated with an application upgrade on an emulation of a client device, wherein the application upgrade failed; in response to the future state prediction request: obtaining live data associated with the application upgrade; performing natural language processing on the live data to obtain processed live data; applying a future state prediction model to the processed live data to generate a future state prediction; and initiating the remediation of the application upgrade based on the future state prediction.

Abstract: A method and system for predicting post-upgrade outcomes in information technology environments through proactive upgrade issue testing. At least with respect to computing, an upgrade may entail the replacement of a product—in the form of hardware, software, and/or firmware—with a newer or better version, which may serve to bring the product up to date, improve the characteristic(s) of the product, and/or resolve any issue(s) inflicting the product. Further, the process of upgrading a product in view of an issue therein is often reactive—that is, it is often required that a customer experiences and reports an issue for a product to a vendor prior to the issuance of an upgrade to the customer that addresses the issue for the product by the vendor. Presently, what is lacking is a mechanism through which product upgrades may be presented to customers proactively in order to minimize product failure and/or downtime.